Net Promoter Score (NPS)
.fc-article-header .et_pb_row.et_pb_row_0,
.et_section_regular .et_pb_row.et_pb_row_1 {
max-width: 700px !important;
width: 100% !important;
padding: 0 20px !important;
margin-left: auto !important;
margin-right: auto !important;
}
.et_section_regular .et_pb_row.et_pb_row_1 p,
.et_section_regular .et_pb_row.et_pb_row_1 h2 {
padding-left: 0 !important;
padding-right: 0 !important;
margin-left: 0 !important;
margin-right: 0 !important;
}
.et_section_regular .et_pb_row.et_pb_row_1 h2,
.et_section_regular .et_pb_row.et_pb_row_1 h2 span {
color: #000000 !important;
font-weight: 800 !important;
line-height: 1.18em !important;
font-family: 'Montserrat',Helvetica,Arial,Lucida,sans-serif !important;
font-size: 25px !important;
}
.et_section_regular .et_pb_row.et_pb_row_1 h2 {
margin: 24px 0 3px !important;
}
.et_section_regular .et_pb_row.et_pb_row_1 ol,
.et_section_regular .et_pb_row.et_pb_row_1 ul {
padding-left: 50px;
}
.et_section_regular .et_pb_row.et_pb_row_1 li,
.et_section_regular .et_pb_row.et_pb_row_1 li span,
.et_section_regular .et_pb_row.et_pb_row_1 p span,
.et_section_regular .et_pb_row.et_pb_row_1 p {
font-family: "Open Sans",Helvetica,Arial !important;
font-size: 18px !important;
font-weight: 300 !important;
line-height: 1.5em !important;
}
.et_section_regular .et_pb_row.et_pb_row_1 .inleiding p span,
.et_section_regular .et_pb_row.et_pb_row_1 .inleiding p {
font-size: 20px !important;
}
.et_pb_testimonial::before,
.et_pb_testimonial .et_pb_testimonial_meta,
.et_pb_testimonial .et_pb_testimonial_author {
display: none;
}
.et_section_regular .et_pb_row.et_pb_row_1 .et_pb_testimonial_content p {
font-weight: 700 !important;
line-height: 1.2em !important;
font-family: 'Montserrat',Helvetica,Arial,Lucida,sans-serif !important;
font-size: 22px !important;
color: #192454 !important;
padding-bottom: 0;
}
.et_pb_testimonial .et_pb_testimonial_portrait {
border-radius: 0;
}
.et_pb_testimonial .et_pb_testimonial_portrait::before {
box-shadow: none;
}
.et_pb_section.et_pb_section_0.fc-article-header {
background: #192454 !important;
border-bottom: 10px solid #6edcb1;
padding: 120px 20px 40px !important;
}
.fc-article-header .et_pb_text {
padding: 0 !important;
margin: 20px 0 !important;
color: #ffffff;
}
.fc-article-header .et_pb_row {
padding: 0 !important;
margin: 0 !important;
}
.fc-article-header .et_pb_text_inner {
color: #ffffff !important;
font-weight: 800;
line-height: 1.18em;
font-family: 'Montserrat',Helvetica,Arial,Lucida,sans-serif;
font-size: 25px;
text-align: left !important;
}
.fc-article-header .et_pb_text_inner h1,
.fc-article-header .et_pb_text_inner h2 {
font-size: 48px !important;
margin-bottom: 16px !important;
padding: 0 !important;
color: #ffffff !important;
text-align: left !important;
line-height: 1.3em !important;
font-weight: 800 !important;
}
.fc-article-header .et_pb_text_inner p span,
.fc-article-header .et_pb_text_inner p {
color: #ffffff !important;
text-align: left !important;
font-size: 16px !important;
}
NPS staat voor Net Promoter Score en is een managementtool die gebruikt kan worden voor het meten van de klantloyaliteit. Het is een andere manier om de klanttevredenheid in kaart te brengen. Het is dus een term die gebruikt wordt bij klanttevredenheidsonderzoeken.
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