Terrible experience with a technical support team of Sungevity. It was my first contact with the technical support team in 6 years. The background: 2 out of 9 solar panels required the replacement of optimizers. The technical support engineer rescheduled the appointment 3 times over 2 months because the supplier engineer is sick/ and another engineer (supplier of Sungevity) cannot do the job. It is difficult to believe that the customer should wait 2 months and only the engineer can do the replacement.
Reactie Sungevity Nederland:
Dear Sergey,
I am sorry to hear that your recent experience with our company did not meet your expectations. We apologize for the delay in installing the replacement optimizers due to unforeseen circumstances. We understand your frustration and we are doing everything we can to find a solution as soon as possible.
Please know that we are working diligently to reschedule the installation appointment and we will keep you informed.
With the best regards,
Marco from Sungevity