I placed my order two weeks ago and have not received any response despite multiple attempts to contact them. I’ve tried all available channels. email, chat, and the contact form, without success. Two weeks is already a reasonable amount of time to wait. With the Christmas holidays starting next week and a planned trip coming up, it’s unlikely the board will arrive in time. At this point, I’ll need to look for an alternative solution

Still waiting to hear back

It's been almost two weeks since I placed and paid my order, and I still haven't received any tracking information. I haven't got any response to my emails, Instagram DM, or calls. I’ve also tried using the online chat option, only to get ‚seen‘ and no response either. I don’t understand how it’s possible not to inform your customers about the status of their order for such a long period of time. It’s highly unprofessional. Can you please let me know if my winter gear will be shipped any soon? I don’t want the order to be cancelled and refunded, as I had to pay for it in a different currency and I genuinely want the item… :(

Snelle levering

Good

Telefonisch goed geholpen, daarna snel geleverd

Uitermate goede service van snowboards NL

Horrible

Well, the prices may be good, but the customer service is really disappointing and unfortunately, that’s often what defines the whole experience. I placed my order on 28.11, and as of today 09.12 it still hasn’t been shipped. No updates, no communication, and almost impossible to get in touch with anyone. You proudly state on your website that orders are shipped the same or next day, and I completely understand that the Black Friday period is busy, I’ve tried to be patient, but I have a snowboarding trip coming up soon, and this is equipment I actually need for it. The chat function is turned off, there’s no phone number to quickly check the status, and emails go unanswered. Seriously?

I purchased nidecker blade plus snowboard with flow nx2 bindings (almost 800E in total). It's has been more than 1.5 wks since the purchase, contact with the company got broken 1wk ago (nobody answers my emails any longer). Tracking id I got is dead. No equipment, no money, looks like a scam.

Hi guys, What an awful customer experience !!! I got a 815 € order paid on November the 29th. No follow up after a simple automatically transactionnal email. 3 unanswered emails and still don’t have any news about shipping (I was supposed to receive my material 6 or 8 days ago !!!! Today I’m calling my bank, then my lawyer. To see how I get my money back. Maybe snowboard.fr is just a scam 🤯

fast good no problems

Fast delivery, but the snowboard was not waxed as promised

Best price !

Fast delivery, fast response to questions.