Feedback Company
Bezoek Snowboards.eu

Snowboards.eu

9 /10

SterSterSterSterHalve ster

375 reviewsSchrijf review

375 reviews

Silvi

SterLege sterLege sterLege sterLege ster
2/10

Well, the prices may be good, but the customer service is really disappointing and unfortunately, that’s often what defines the whole experience. I placed my order on 28.11, and as of today 09.12 it still hasn’t been shipped. No updates, no communication, and almost impossible to get in touch with anyone. You proudly state on your website that orders are shipped the same or next day, and I completely understand that the Black Friday period is busy, I’ve tried to be patient, but I have a snowboarding trip coming up soon, and this is equipment I actually need for it. The chat function is turned off, there’s no phone number to quickly check the status, and emails go unanswered. Seriously?

Product of service:
snowboard, bindings, bag

Gepubliceerd op

Artur

SterLege sterLege sterLege sterLege ster
2/10

I purchased nidecker blade plus snowboard with flow nx2 bindings (almost 800E in total). It's has been more than 1.5 wks since the purchase, contact with the company got broken 1wk ago (nobody answers my emails any longer). Tracking id I got is dead. No equipment, no money, looks like a scam.

Product of service:
Nidecker Blade Plus / flow nx2 bindings

Gepubliceerd op

Lainé

Halve sterLege sterLege sterLege sterLege ster
1/10

Hi guys, What an awful customer experience !!! I got a 815 € order paid on November the 29th. No follow up after a simple automatically transactionnal email. 3 unanswered emails and still don’t have any news about shipping (I was supposed to receive my material 6 or 8 days ago !!!! Today I’m calling my bank, then my lawyer. To see how I get my money back. Maybe snowboard.fr is just a scam 🤯

Product of service:
Jones snowboard and fixation

Gepubliceerd op

Aleksei Glushchenko

SterSterSterSterSter
10/10

fast good no problems

Product of service:
Nidecker Supermatic Carbon Black-L

Gepubliceerd op

Keld Schou-Jensen

SterSterSterLege sterLege ster
6/10

Fast delivery, but the snowboard was not waxed as promised

Product of service:
Burton process camber 157w

Gepubliceerd op

Raphaël B

SterSterSterSterSter
10/10

Best price !

Product of service:
Nidecker Supermatic Carbon Black-M

Gepubliceerd op

NA

SterSterSterSterSter
10/10

Fast delivery, fast response to questions.

Product of service:
Demon Zero RF Protective Shorts

Gepubliceerd op

yannick

Halve sterLege sterLege sterLege sterLege ster
1/10

Commande passée sur le site le 28 novembre normalement en livraison le jour même suivant ce qu'il indique sur le site. la commande est payé mais ne bouge pas après 1 semaine est ce un site frauduleux ??

Product of service:
général

Gepubliceerd op

Simon

Halve sterLege sterLege sterLege sterLege ster
1/10

Poor

Product of service:
Nidecker Rift Black, Nidecker Venus 147

Gepubliceerd op

Antwoord Snowboards.eu

Hello, Thank you for taking the time to leave a review. We always strive for satisfied customers. As you can see from the track & trace information, the package was returned to us today due to an issue at customs. Unfortunately, this is beyond our control. We will resend the package to you tomorrow. Once again, our apologies for the inconvenience, and we hope for your understanding. Kind regards,

Geantwoord op

Chris Meintjes

Halve sterLege sterLege sterLege sterLege ster
1/10

Very poor. The worng delivery address has been provided to the shipping company and my product has not arrived yet.

Product of service:
NIdecker bindings

Gepubliceerd op

Antwoord Snowboards.eu

Hi, I just read your 1-star review and have responded to it as well. Please know that during Black Friday we work incredibly hard to keep up with the volume. It’s true that we cannot always meet the “ordered before 16:00, shipped the same day” promise during this particular week, but we do achieve this throughout the rest of the year. We received your order 6000001409 on November 27th. This product was in stock, but the delivery from our supplier to us was delayed at that time, which caused the order to be shipped later than expected. Unfortunately, we are unable to change the delivery address once a package is already on its way. This is beyond our control. I have checked the status of your parcel, and it is now ready for pickup at a collection point. We hope for your understanding, and we are doing our very best to ensure everyone receives their order as quickly as possible. We place great value on customer reviews, and we hope you will consider revising yours. Kind regards,

Geantwoord op

Dmitri Dietrich

SterSterSterSterSter
10/10

Super schnell

Product of service:
Snowboard Boots

Gepubliceerd op

Paolo Marchetti

SterSterSterHalve sterLege ster
7/10

The order is not yet delibered. I'M WAITING FOR IT

Product of service:
Clew independence 1.0 black n.order 6000001571

Gepubliceerd op

Simon Rooks

SterSterSterSterSter
10/10

Great

Product of service:
Snowboard boots

Gepubliceerd op

fiona patuck

SterSterSterSterSter
10/10

I am a web user experience designer and researcher with 16 years of experience. I can offer a UX review if you need help improving your website?

Product of service:
Snowboard crash pants

Gepubliceerd op

Arnis

SterSterSterSterSter
10/10

Great experience=nice deals+excellent support

Product of service:
Nidecker Megalight

Gepubliceerd op

Reviews

Snowboards.eu verzamelt bedrijfsreviews bij Feedback Company. Het bedrijf verzamelt onafhankelijk reviews.

Snowboards.eu heeft de volgende resultaten bereikt:

  • checkGemiddelde score: 9/10
  • check375 verzamelde reviews
  • checkEerste review geschreven op 12 september 2019

Snowboards.eu

Contact

Snowboards.eu

Betrouwbaar en transparant

Om een optimale klantervaring te bieden, is het luisteren naar je klanten essentieel. Daarom meten we bij Feedback Company continue experiences. We stellen de juiste vraag, aan de juiste persoon, op het juiste moment. Ervaringen meten is key. Onze onderzoeken richten zich op Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company verzamelt feedback met geverifieerde gegevens van haar klanten. Het bedrijf zet zich in tegen nepreviews en verifieert de herkomst van de reviews.Klik hier voor meer informatie over Feedback Company’s reviewbeleid en hoe de reviewpagina tot stand komt.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation
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passives00%
promoters00%
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0
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1
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sadface
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sadface
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sadface
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sadface
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Net Promoter Score (NPS)=% Promoters - % Detractors

375 reviews

Silvi

SterLege sterLege sterLege sterLege ster
2/10

Well, the prices may be good, but the customer service is really disappointing and unfortunately, that’s often what defines the whole experience. I placed my order on 28.11, and as of today 09.12 it still hasn’t been shipped. No updates, no communication, and almost impossible to get in touch with anyone. You proudly state on your website that orders are shipped the same or next day, and I completely understand that the Black Friday period is busy, I’ve tried to be patient, but I have a snowboarding trip coming up soon, and this is equipment I actually need for it. The chat function is turned off, there’s no phone number to quickly check the status, and emails go unanswered. Seriously?

Product of service:
snowboard, bindings, bag

Gepubliceerd op

Artur

SterLege sterLege sterLege sterLege ster
2/10

I purchased nidecker blade plus snowboard with flow nx2 bindings (almost 800E in total). It's has been more than 1.5 wks since the purchase, contact with the company got broken 1wk ago (nobody answers my emails any longer). Tracking id I got is dead. No equipment, no money, looks like a scam.

Product of service:
Nidecker Blade Plus / flow nx2 bindings

Gepubliceerd op

Lainé

Halve sterLege sterLege sterLege sterLege ster
1/10

Hi guys, What an awful customer experience !!! I got a 815 € order paid on November the 29th. No follow up after a simple automatically transactionnal email. 3 unanswered emails and still don’t have any news about shipping (I was supposed to receive my material 6 or 8 days ago !!!! Today I’m calling my bank, then my lawyer. To see how I get my money back. Maybe snowboard.fr is just a scam 🤯

Product of service:
Jones snowboard and fixation

Gepubliceerd op

Aleksei Glushchenko

SterSterSterSterSter
10/10

fast good no problems

Product of service:
Nidecker Supermatic Carbon Black-L

Gepubliceerd op

Keld Schou-Jensen

SterSterSterLege sterLege ster
6/10

Fast delivery, but the snowboard was not waxed as promised

Product of service:
Burton process camber 157w

Gepubliceerd op

Raphaël B

SterSterSterSterSter
10/10

Best price !

Product of service:
Nidecker Supermatic Carbon Black-M

Gepubliceerd op

NA

SterSterSterSterSter
10/10

Fast delivery, fast response to questions.

Product of service:
Demon Zero RF Protective Shorts

Gepubliceerd op

yannick

Halve sterLege sterLege sterLege sterLege ster
1/10

Commande passée sur le site le 28 novembre normalement en livraison le jour même suivant ce qu'il indique sur le site. la commande est payé mais ne bouge pas après 1 semaine est ce un site frauduleux ??

Product of service:
général

Gepubliceerd op

Simon

Halve sterLege sterLege sterLege sterLege ster
1/10

Poor

Product of service:
Nidecker Rift Black, Nidecker Venus 147

Gepubliceerd op

Antwoord Snowboards.eu

Hello, Thank you for taking the time to leave a review. We always strive for satisfied customers. As you can see from the track & trace information, the package was returned to us today due to an issue at customs. Unfortunately, this is beyond our control. We will resend the package to you tomorrow. Once again, our apologies for the inconvenience, and we hope for your understanding. Kind regards,

Geantwoord op

Chris Meintjes

Halve sterLege sterLege sterLege sterLege ster
1/10

Very poor. The worng delivery address has been provided to the shipping company and my product has not arrived yet.

Product of service:
NIdecker bindings

Gepubliceerd op

Antwoord Snowboards.eu

Hi, I just read your 1-star review and have responded to it as well. Please know that during Black Friday we work incredibly hard to keep up with the volume. It’s true that we cannot always meet the “ordered before 16:00, shipped the same day” promise during this particular week, but we do achieve this throughout the rest of the year. We received your order 6000001409 on November 27th. This product was in stock, but the delivery from our supplier to us was delayed at that time, which caused the order to be shipped later than expected. Unfortunately, we are unable to change the delivery address once a package is already on its way. This is beyond our control. I have checked the status of your parcel, and it is now ready for pickup at a collection point. We hope for your understanding, and we are doing our very best to ensure everyone receives their order as quickly as possible. We place great value on customer reviews, and we hope you will consider revising yours. Kind regards,

Geantwoord op

Dmitri Dietrich

SterSterSterSterSter
10/10

Super schnell

Product of service:
Snowboard Boots

Gepubliceerd op

Paolo Marchetti

SterSterSterHalve sterLege ster
7/10

The order is not yet delibered. I'M WAITING FOR IT

Product of service:
Clew independence 1.0 black n.order 6000001571

Gepubliceerd op

Simon Rooks

SterSterSterSterSter
10/10

Great

Product of service:
Snowboard boots

Gepubliceerd op

fiona patuck

SterSterSterSterSter
10/10

I am a web user experience designer and researcher with 16 years of experience. I can offer a UX review if you need help improving your website?

Product of service:
Snowboard crash pants

Gepubliceerd op

Arnis

SterSterSterSterSter
10/10

Great experience=nice deals+excellent support

Product of service:
Nidecker Megalight

Gepubliceerd op

Reviews

Snowboards.eu verzamelt bedrijfsreviews bij Feedback Company. Het bedrijf verzamelt onafhankelijk reviews.

Snowboards.eu heeft de volgende resultaten bereikt:

  • checkGemiddelde score: 9/10
  • check375 verzamelde reviews
  • checkEerste review geschreven op 12 september 2019

Snowboards.eu

Contact

Snowboards.eu

Betrouwbaar en transparant

Om een optimale klantervaring te bieden, is het luisteren naar je klanten essentieel. Daarom meten we bij Feedback Company continue experiences. We stellen de juiste vraag, aan de juiste persoon, op het juiste moment. Ervaringen meten is key. Onze onderzoeken richten zich op Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company verzamelt feedback met geverifieerde gegevens van haar klanten. Het bedrijf zet zich in tegen nepreviews en verifieert de herkomst van de reviews.Klik hier voor meer informatie over Feedback Company’s reviewbeleid en hoe de reviewpagina tot stand komt.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation