The after care service is appalling. There’s no easy way to contact anybody. The Manchester telephone number gives you an option to talk to servicing… but nobody ever answers it! The dialling tone for that extension is continental. The website has a link that should allow you to send an email but clicking on this only opens up another google tab instead of a message template! Our Quooker tap needed two new tanks within a month of each other & we’ve only had the tap for one year!! This is a concern about any future repairs after the 2 year warranty expires!

We love our tap but the delivery of parts has been dreadful. For such a quality, premium product we expected far better when we needed help. I’m still waiting for a part now.

Not giving cold filter water

Quick and easy to use

Fantastic. So instant. No need for kettle.

I've not had the best experience! It turned out my new Quooker tap had a faulty thermostat. Then it was hard to speak to someone on the phone. I was on the phone for half an hour and no one answered and there was no facility to leave a message so then I had to email. Then they wanted a video of the fault and still no one phoned or contacted me.me. I then had to phone again because I still had a faulty tap. Initially she said I'd have to wait about before someone came out!!

No

responsive and communicative plus got the job done

I don't know why we didn't do this sooner

So easy to use and somehow the water seems to taste better in my coffee! Really love my quooker

Excellent product and service. Only slight problem is the hot water flow (not boiling water) seems very restricted

The hot water splurts out

I have already recommended the quooker to family one has purchased others to follow. Its so convenient and easy to use

Quick and easy to get boiling water

I tried to contact you last two week. There is no response at all