Reviews

Quooker
8.7 / 10
1736 reviews
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1736 Reviews

Miriam Tandan

10/10

On the contrary

Reply Quooker:

Thanks for your kind review !

Alan mcgrevey

2/10

I used to recommend quooker we’ve had quite along time the flexible pipes that deliver the hot have leaked several times .I think due the heat the has dried the joints out which has wrecked the... I used to recommend quooker we’ve had quite along time the flexible pipes that deliver the hot have leaked several times .I think due the heat the has dried the joints out which has wrecked the kitchen cupboards.Also the pressure relief valve run constantly spoke to a lady on the phone ( that said it was supposed to which rubbish ) after waiting nearly 15 minutes on the phone.I’ve sent emails I’ve wrote nobody acknowledges at all till sending an email slagging them off then someone called Kennedy said I could contact him any time . Up to now I’ve phoned him four times hasn’t got back to me but the water company has to let me know if my water consumption carries on like this they will charge me an extra £450 because I’m on a water meter Hope this will get some action now

Reply Quooker:

Alan, thank you for the review, we have now made contact and will get this issue resolved for you. We look forward to hearing back from you.

Susan Prentice

6/10

Good product, but it frequently requires resetting and has not been able to on two occasions. Then it needs a service call: no answer on phone, 2 to 3 day email response time, asked to do what we... Good product, but it frequently requires resetting and has not been able to on two occasions. Then it needs a service call: no answer on phone, 2 to 3 day email response time, asked to do what we already had done, then told it will be 4 weeks before an engineer can come out. Both engineers very good. How can a product that is so expensive, require resetting or a call out every 4 to 6 weeks? I say to people, great product when it works, but get a faulty one and it's then a questionable investment, and a frustrating experience trying to get get technical help.

Reply Quooker:

We are sorry to hear this and the reset could be being caused at the property. You have to reset the Quooker if you have a power interruption. We note the second engineer visit was a 5 minute... We are sorry to hear this and the reset could be being caused at the property. You have to reset the Quooker if you have a power interruption. We note the second engineer visit was a 5 minute attendance where we showed you how to deal with this issue. Given you remain concerned we shall call you tomorrow.

Stuart Black

2/10

Let me start by saying I LOVE (no adore) my Quooker tap (Cube). The problem though is that it has now stopped working properly no cold/sparkling water. THis all started happening after I installed... Let me start by saying I LOVE (no adore) my Quooker tap (Cube). The problem though is that it has now stopped working properly no cold/sparkling water. THis all started happening after I installed replacement filters. The support I receive comes from emails that take up to 5 days to be acknowledged and even then the information (support?) What I receive is awful. These people clearly do not look at the client account due to the stupid questions they ask. Then, I am told that I have to get an engineer out at a cost of £150. The product is still in warranty. 5 start product ZERO star for support. In this day and age where is the on-line chat? 15 days for filters to be delivered, 5 days between support emails.... meanwhile I cannot use the system and I will need to fork out £150 for a visit by an engineer whilst still in warranty? It is not as though the product costs a lot of money…. Oh wait…. It does.

Reply Quooker:

We are sorry to read this however we are in touch and look forward to resolving any issues you may have.

Neil Genders

10/10

Good product but had to wait 6 weeks for engineer to fix it when it went wrong. That is unacceptable. Darren the engineer was fantastic though. Friendly, informative and sorted everything.

Reply Quooker:

Thanks for your kind review !

Richard lamming

2/10

Had quooker 6 months ago not working keeps flashing tried everything as advised still not working . When reported , the engineer will come in one month time . Glad I had kettle to rely on . Bad... Had quooker 6 months ago not working keeps flashing tried everything as advised still not working . When reported , the engineer will come in one month time . Glad I had kettle to rely on . Bad service and not expected this from such an expensive tap .

Reply Quooker:

We are sorry to hear of your disappointment and we shall contact you sooner if we have an earlier date.

Steve Townsend

3/10

Had this product 4 weeks and it’s flashing red - did short reset and long reset neither works, filled in online form for fault only for them to email 2 days later to say they need the same details... Had this product 4 weeks and it’s flashing red - did short reset and long reset neither works, filled in online form for fault only for them to email 2 days later to say they need the same details again I.e. serial numbers and installation date before they can look at it??? Then I get an email suggesting a repair date in 3 weeks time, paid an awful lot of money for this tap and get an awful customer service with it!!

Reply Quooker:

We are sorry you have an issue and we have the repair date a little sooner than three weeks however we will see if we can improve on this for you,

jake fell

1/10

Instalation guide is written poorly

Reply Quooker:

We are sorry to hear this and will contact you to see how we can assist further,

NGS Advisory Limited

1/10

Because the customer service is an absolute shocking disgrace. This business is the most unprofessional organisation I have ever dealt with.

Reply Quooker:

We are sorry to hear of your concerns and have emailed you to see how we can assist further in this matter !

Nicholas Hobden

6/10

Unreliable and post sales service poor. I have only had the thing for 3 weeks. It keeps flashing 4 times after several short and long resets. Installer came back to check it and reset it. Since then... Unreliable and post sales service poor. I have only had the thing for 3 weeks. It keeps flashing 4 times after several short and long resets. Installer came back to check it and reset it. Since then I have had to reset it several times. The service from the call centre when someone finally answers to book an appointment for more than 2 weeks later. Not good enough for premium product

Reply Quooker:

We are sorry to hear of your concerns and we do the best we can to attend as promptly as we can however we will see if we can improve on the date.

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