Reviews

Quooker
8.7 / 10
1778 reviews
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1778 Reviews

NGS Advisory Limited

1/10

Because the customer service is an absolute shocking disgrace. This business is the most unprofessional organisation I have ever dealt with.

Reply Quooker:

We are sorry to hear of your concerns and have emailed you to see how we can assist further in this matter !

Nicholas Hobden

6/10

Unreliable and post sales service poor. I have only had the thing for 3 weeks. It keeps flashing 4 times after several short and long resets. Installer came back to check it and reset it. Since then... Unreliable and post sales service poor. I have only had the thing for 3 weeks. It keeps flashing 4 times after several short and long resets. Installer came back to check it and reset it. Since then I have had to reset it several times. The service from the call centre when someone finally answers to book an appointment for more than 2 weeks later. Not good enough for premium product

Reply Quooker:

We are sorry to hear of your concerns and we do the best we can to attend as promptly as we can however we will see if we can improve on the date.

Carolyn Biggs

10/10

I couldn’t do without it!

Reply Quooker:

Many thanks for your kind review !

Andy T

10/10

Great service and installation.

Reply Quooker:

Many thanks for your kind review !

Fiona Dunleavey

10/10

Very convenient having instant boiling water. Also, less clutter in the kitchen.

Reply Quooker:

Many thanks for your kind review !

Paul Mason

2/10

Aftersales support is some of the worst I have experienced

Reply Quooker:

We are sorry you feel this however we wonder how we can assist you as we are not able to locate any issues under your name? We have also emailed you.

Simon George

2/10

Customer service is extremely poor for what I assumed was a premium product. No phone support, email support unhelpful. Told to order a part and fit it myself! Engeneer visit would take 3 weeks!... Customer service is extremely poor for what I assumed was a premium product. No phone support, email support unhelpful. Told to order a part and fit it myself! Engeneer visit would take 3 weeks! In the meantime I had a leak which was damaging my kitchen!

Reply Quooker:

The leak is as a result of you not changing the scale control cartridge once it had expired and as you wrote this review we were in contact with you sending you images of how to change it.
We... The leak is as a result of you not changing the scale control cartridge once it had expired and as you wrote this review we were in contact with you sending you images of how to change it.
We are also looking to see if we can arrange an engineer at short notice and feel it is a somewhat harsh review given the actions we are taking and the fact that the product is not faulty.

Sarah Dean

2/10

I love the concept of Quooker but we have had ours for 5 years and its been replaced at least 3 times. It stopped working again before Christmas having been fully replaced 4/2022. Not impressed.

Reply Quooker:

We are sorry to hear of this however we have checked the system and two of the three visits we were as a result of scale and not an issue with the system so we would really like you to reconsider... We are sorry to hear of this however we have checked the system and two of the three visits we were as a result of scale and not an issue with the system so we would really like you to reconsider your review and we have also dropped you an email to see how we can assist further.

Jamie Foyster

9/10

Very good service to replace our tank that had a defect

Reply Quooker:

Many thanks for your kind review !

Rebecca Muir

2/10

Booked a virtual appointment and nobody showed up or sent a link

Reply Quooker:

We are sorry to see this however we cannot find you on the system and have emailed you for further information !

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