Anonymously
Aanbeveling
Prior to my visit, the booking process was empathic, supportive, safe, and—most importantly—transparent regarding financial information. Five stars for that. On the Saturday before my appointment, I emailed my medical background information to the clinician’s PA, requesting that she forward it to the clinician ahead of my visit on Monday. My initial email bounced back, so I called to confirm the address, corrected a spelling error, and resent it. Since the second email did not bounce back, I assumed it had been successfully received. However, I did not receive a reply from the PA. At my appointment, both receptionists were friendly and professional. The clinician was polite, attentive, and genuinely engaged with the details I shared about my health. He asked relevant, wide-ranging, and solution-focused questions. When I mentioned the background information I had sent, he confirmed he had not received it. While my interaction with the clinician and reception team was very positive, the lack of communication from the PA was disappointing. Nevertheless, I look forward to returning for my next appointment as agreed with the doctor. Thank you for taking the time to read my feedback. Kind regards,
- Product of service:
- Patient Experience Survey




