- Zwakke punten/verbeteringen
- I had a WTW unit installed by Lieshout 1.5 year ago. It didnt go all smooth but after all it was in place.
Now it is giving over 60 Db noise and I am struggling with it a lot. I have replaced the filters but unfortunately that didnt help.
I have called and emailed to make an appointment for the service. The appointment has been made for Friday, I took a day from work and I was working from home but nobody showed up. No calls, no emails.
I called and I was over 30 min on "you are the next in the line" after which the connection just stopped.
I called the next day and managed to talk to Desmont, who said he doesnt know why the monteur didnt show up but in a week of tie he can do it himself. So we made another appointment in a week of time.
Same story. I took a day from work, nobody came, no calls, no email to cancel.
I reached Damian by phone who was helping me during the initial installation process. He apologies, I expressed how frustrating that is. And he made another appointment, for another Friday. And guess what: I took a day from work, nobody came, no calls, no email to cancel.
This is not only unprofessional but simply rude.
They sound reasonable and friendly on the phone but then there is a reality.
- Sterke punten
- Dat er garantie is alleen het werkt niet...