Reviews

9 / 10
1051 beoordelingen
Schrijf beoordeling

97% van de klanten beveelt dit bedrijf aan.

Reactiesnelheid
9/10
Info over verloop order
9/10
Snelheid levering
9/10
Bestelgemak
9.2/10
Klantvriendelijkheid
9.2/10
Informatie op de website
8.8/10
After sales
8.8/10

1051 Reviews

Dominik Deluga

2/10

I've emailed Bunker501.nl on the 19.11 (tuesday) with a question about delivery time to Denmark, I've been told my package will arrive before weekend 99%. I placed an order the same day at 13:00 but... I've emailed Bunker501.nl on the 19.11 (tuesday) with a question about delivery time to Denmark, I've been told my package will arrive before weekend 99%. I placed an order the same day at 13:00 but forgotten one item (silicone lube) and so i asked if it could be added to the package, I've been told it will be if I make a separate order and just mention that I'd like to 'pick it' in the store. Thats what I've done on the 19.11. After which I've received an email with an inquiry for a proof of age. Something that hasn't been stated ANYWHERE before I placed the order so I wasn't aware the need. Unfortunately I've had read the email in the evening and therefore sent my passport scan after Bunker501 has closed, which meant they couldn't send the order on Tuesday 19.11.
On Wednesday 20.11 I received no information about the order neither about the proof of age. Absolutely nothing.
On Thursday 21.11midday I sent an email asking if everything is okay with the order and if there's any chance I could get it shipped today (Thursday). I've been told that - 'during checkout we ask for a proof of age if you are buying a Airsoft gun!' and that's it. Nothing else, they just ignored my questions. So I've send a completely new email via they contact form asking about the same thing, I've been told that the package will be sent today (Thursday 21.11). And it was. The package arrived at my door on Monday the 25th. Easy to say I'm not at all satisfied with the purchase, I needed it before the weekend. I asked about it and ordered on Tuesday, received package on Monday. Nearly a week long delivery. Are we living in the 1900? And no, the shipping company is not at fault, the problem is with the information and form lacking Bunker page that doesn't specify the need for 'proof of age' and that it takes them 3 days to pack and send the package.

Sterke punten

Some email we're answered within 30 minutes :)

Verbeterpunten of tips

Information missing on webpage, lack of 'proof of age' form, lack of information on the matter before purchase.

Reactie Bunker501.nl:

Dear Dominik , you have placed an order @ Bunker 501 on the 19th of november at 12.50 , you bought an Airsoft Gun and with this purchase you need to provide a proof of age according the Dutch and... Dear Dominik , you have placed an order @ Bunker 501 on the 19th of november at 12.50 , you bought an Airsoft Gun and with this purchase you need to provide a proof of age according the Dutch and European Law. This is very clearly stated in the checkout page on the bottom of the checkout page that if you are buying An Airsoft Gun you need to provide a copy of your ID (proof of age) and that you can do so with We -Transfer . If you are not providing this copy of ID it can slow down the Processing of your Order. Also you asked us to add a product to your order after you already did the order and this also slows up the processing of the order because we have to do this manually. All in all you placed an order on the 19th of november and did not provide the proof of age immediately and you wanted to add a product after you already did the order. We although managed to sent your Order on the 21 st of november that is still within in 2 business days we state on te website. Normally when the order should have been done as it should you would have received the package as stated in the answer we sent you by mail where you asked us if you would get it before the weekend! So all in all i do not think we did a bad job in sending the Order without proof of age (provided later than Checkout) and with an Addition after the order was already done. So your remark that of the 1900 is a little exaggerated. When you would have done the order on Tuesday and you would have provided your proof of age immediately and no addition after the order , than yes your order should have arrived before the weekend. But if you are not happy with our service and products you can always return your order in our return process. Best Regards Jeroen Elfrink Team Bunker 501


Frank

9/10

Alleen maar gorde ervaringen.

Sterke punten

Snelle levering, goede prijs.

Verbeterpunten of tips

Drukke dagen last courier steekje vallen


Lesly

10/10

Vriendelijke kundige mensen

Sterke punten

Goede communicatie toen bleek dat 1 van de producten niet op voorraad bleek te zijn. Geld ook snel weer teruggestort.

Verbeterpunten of tips

Ga zo door.


Remon van Dijk

9/10

Zeer lang moeten wachten op de umarex 18c. Dit echter geheel buiten het toedoen van bunker 501. Was een probleem met de levering. Ondanks het lange wachten, echt super tevreden. Werd goed op de... Zeer lang moeten wachten op de umarex 18c. Dit echter geheel buiten het toedoen van bunker 501. Was een probleem met de levering. Ondanks het lange wachten, echt super tevreden. Werd goed op de hoogte gehouden en werd nog beloond voor het lange wachten ook. Kortom: top service en geweldige winkel

Sterke punten

Werd zeer goed geĆÆnformeerd over mijn bestelling

Verbeterpunten of tips

Ga zo door


J. B.

10/10

Prima ervaringen!

Sterke punten

Website, assortiment, fysieke winkel in Oldenzaal, kennis personeel, snelle levering

Verbeterpunten of tips

Geen


Pieter

10/10

Snelle service en levering, puike communicatie!

Sterke punten

Snelle levering en opvolging

Verbeterpunten of tips

Geen


Tom

10/10

Zeer goede ervaring!

Sterke punten

Duidelijk, snel, doelgericht.

Verbeterpunten of tips

.


Robin

10/10

Top

Sterke punten

Snelle verwerking en afterpay werkt goed.

Verbeterpunten of tips

Geen


T. Visser

10/10

Geweldige winkel en super aardig personeel.

Sterke punten

Ze hebben kennis van zaken en geen onzin.

Verbeterpunten of tips

Geen


Pim Wichern

10/10

Super snel service, en een geweldige webshop

Sterke punten

Snelle services. Goede communicatie

Verbeterpunten of tips

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