Reviews

9.1 / 10
508 reviews
Write a review

95% of the customers recommend this company.

Delivery speed
9/10
Ease of ordering
9.4/10
Information on the website
9/10
Order status updates
8.8/10
Response time
9.2/10
Customer-friendly
9.2/10
After sales
8.8/10

508 Reviews

Wilson Carroso

10/10

Couldn't recommend enough, customer service, price, fast delivery, assisted with DYS questions, very happy about the whole transaction.

Strengths

Awesome customer service, arrived in Australia within 3 days, product was exactly as ordered.

Improvements or suggestions

Nope!!...keep doing what you do, very professional!!


Anonymously

10/10

Very good

Strengths

Very good

Improvements or suggestions

No


Margot

10/10

Wow! I am so impressed. I was able to purchase the wallpaper I wanted at a better price than I could get it elsewhere AND it only took 4 days to reach us in Brisbane, Australia. I rang the store... Wow! I am so impressed. I was able to purchase the wallpaper I wanted at a better price than I could get it elsewhere AND it only took 4 days to reach us in Brisbane, Australia. I rang the store prior to ordering to confirm there really was a 'true store' connected to the website, and I spoke to a very friendly person who confirmed my wallpaper was in stock and they could deliver overseas. I can't speak more highly of my experience.

Strengths

Accurate, Fast, Friendly, Price Competitive and Efficient

Improvements or suggestions

nothing


AS

1/10

I have not got my wallpapers!

Strengths

?

Improvements or suggestions

You should tell the customer where the wallpaper in now


Heather Payet

10/10

I had an amazing experience with Wallpaper Webstore, I tried to purchase several rolls of a particular wallpaper I haf seen on display in Melbourne Australia and was quoted a ridiculous price to... I had an amazing experience with Wallpaper Webstore, I tried to purchase several rolls of a particular wallpaper I haf seen on display in Melbourne Australia and was quoted a ridiculous price to have it ordered and sent over. I then found Wallpaper Webstore online and was really impressed with how quickly they responded to my emails and the product was sent by DHL. I was then able to track my parcel and it arrived promptly and without fuss. I then required another roll to complete the job, and Wallpaper webstore could see my second order and emailed me straight away to give them the batch number so that there would be very little colour variance.

Strengths

Very easy to purchase from this company - great communication, great price, and prompt delivery.

Improvements or suggestions

They just need tp keep doing what they are doing.


Donna Macdougall

10/10

Excellent

Strengths

Lots of variety to choose from - easy to order and prompt service


timbo

8/10

Excellent service

Strengths

Easy wrb site competitive prices


Anonymously

2/10

I need help! Upon attempting to place my order on 6-17-19, I repeatedly experienced denial. I called Chase Bank and their Fraud Center wanted to confirm it was me authorizing the order and the... I need help! Upon attempting to place my order on 6-17-19, I repeatedly experienced denial. I called Chase Bank and their Fraud Center wanted to confirm it was me authorizing the order and the bank further said my
account needed updating for such use. As the bank representative walked me through the update and actually confirming my order was processed, I now find I was charged for 2 orders, when I only wanted 1 order for 2 rolls, not 4!! I am only papering the top portion of a 5 ft by 5 ft room. I contacted the bank and they recommended I contact you, as well.

Strengths

Could and should have been effortless

Improvements or suggestions

Is there a phone number for customers?


Anonymously

10/10

This company sells quality wallpaper at a substantially lower price point than I was able to purchase here in the US.
My order was promptly received in perfect condition.
Their customer...
This company sells quality wallpaper at a substantially lower price point than I was able to purchase here in the US.
My order was promptly received in perfect condition.
Their customer service is outstanding!

Strengths

Outstanding customer service
Extensive selection

Improvements or suggestions

Continue yr dedication to customer service


Anonymously

9/10

Very Good

Strengths

Easy to search, select and order.