Reviews

8.8 / 10
689 reviews
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91% of the customers recommend this company.

Delivery speed
8.6/10
Ease of ordering
9.2/10
Information on the website
8.8/10
Order status updates
8.4/10
Response time
8.8/10
Customer-friendly
8.8/10
After sales
8.4/10

689 Reviews

Izabela i Piotr Rudnicki

10/10

Excellent !

Strengths

Professional customer service. Thank you

Improvements or suggestions

More updates on order status by email


Irina Meli

1/10

Very poor service, extremely long delivery time, not was is promised

Strengths

brand portfolio

Improvements or suggestions

Follow up on orders and perform as promised


carmen pomerleau

9/10

Good service

Strengths

the colors of the wallpaper is the same as real

Improvements or suggestions

to pout the cost and delevery price at checkout


Sylvie Dumont

10/10

Excellent

Strengths

speedy delivery evn in Canada

Improvements or suggestions

nonthing that i think


Debra Howlett

10/10

Amazingly prompt and easy.

Strengths

The product is exactly as described.

Improvements or suggestions

None.


Rachelle Starr

6/10

Challenging. The wallpaper was cut to incorrect width which made the patch impossible to do correctly.

Strengths

Don’t know

Improvements or suggestions

Don’t know for my situation


Daniela Stewart

10/10

Very happy with my purchase. I communicated with the costumer service first as I was concerned about the transport (living in Australia). After all my questions were responded to I ended up ordering... Very happy with my purchase. I communicated with the costumer service first as I was concerned about the transport (living in Australia). After all my questions were responded to I ended up ordering 4,2 and 2 different wallpaper rolls.
Unfortunately, we had some issues on delivery with 2 rolls but the issue was dealt with to my satisfaction (so far in emails, waiting for the new delivery).

Strengths

Very responsive

Improvements or suggestions

Given my experience I would suggest to have the rolls more protected and secured when posted.


Adam

10/10

Awesome

Strengths

Super fast delivery

Improvements or suggestions

None


Emma Thompson

10/10

Very quick and just what I wanted

Strengths

Great

Improvements or suggestions

Advise when dispatched


Adrienne

2/10

I placed an order on June 22. There was only one shipping option to my country, and it cost $90, no matter what. The website states that most packages will be shipped within 2-4 days, and that a... I placed an order on June 22. There was only one shipping option to my country, and it cost $90, no matter what. The website states that most packages will be shipped within 2-4 days, and that a tracking number would be provided. It's also written that, should delivery be delayed, the customer would receive an email about this. It's now July 5th. I've received no tracking number or communication at all since the first email I got confirming my order. I've written to customer service twice, with no response. When I call, the phone just rings and rings. The only reason I haven't assumed the site is a scam and called my credit card company to cancel is because the sheer volume of reviews from satisfied customers still has me pacified in believing the site is legit. Getting pretty nervous I'll never receive my order. The wallpaper is for a job that is now being delayed while we wait on this shipment for who-knows-how-long.

Strengths

Lots of selection. Many nice rolls on sale for good prices.

Improvements or suggestions

Please respond to your customer service messages and be honest about shipment times. Increase communication with customers.