Reviews

8.8 / 10
685 reviews
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92% of the customers recommend this company.

Delivery speed
8.6/10
Ease of ordering
9.2/10
Information on the website
8.8/10
Order status updates
8.4/10
Response time
8.8/10
Customer-friendly
8.8/10
After sales
8.4/10

685 Reviews

Debra Howlett

10/10

Amazingly prompt and easy.

Strengths

The product is exactly as described.

Improvements or suggestions

None.


Rachelle Starr

6/10

Challenging. The wallpaper was cut to incorrect width which made the patch impossible to do correctly.

Strengths

Don’t know

Improvements or suggestions

Don’t know for my situation


Daniela Stewart

10/10

Very happy with my purchase. I communicated with the costumer service first as I was concerned about the transport (living in Australia). After all my questions were responded to I ended up ordering... Very happy with my purchase. I communicated with the costumer service first as I was concerned about the transport (living in Australia). After all my questions were responded to I ended up ordering 4,2 and 2 different wallpaper rolls.
Unfortunately, we had some issues on delivery with 2 rolls but the issue was dealt with to my satisfaction (so far in emails, waiting for the new delivery).

Strengths

Very responsive

Improvements or suggestions

Given my experience I would suggest to have the rolls more protected and secured when posted.


Adam

10/10

Awesome

Strengths

Super fast delivery

Improvements or suggestions

None


Emma Thompson

10/10

Very quick and just what I wanted

Strengths

Great

Improvements or suggestions

Advise when dispatched


Adrienne

2/10

I placed an order on June 22. There was only one shipping option to my country, and it cost $90, no matter what. The website states that most packages will be shipped within 2-4 days, and that a... I placed an order on June 22. There was only one shipping option to my country, and it cost $90, no matter what. The website states that most packages will be shipped within 2-4 days, and that a tracking number would be provided. It's also written that, should delivery be delayed, the customer would receive an email about this. It's now July 5th. I've received no tracking number or communication at all since the first email I got confirming my order. I've written to customer service twice, with no response. When I call, the phone just rings and rings. The only reason I haven't assumed the site is a scam and called my credit card company to cancel is because the sheer volume of reviews from satisfied customers still has me pacified in believing the site is legit. Getting pretty nervous I'll never receive my order. The wallpaper is for a job that is now being delayed while we wait on this shipment for who-knows-how-long.

Strengths

Lots of selection. Many nice rolls on sale for good prices.

Improvements or suggestions

Please respond to your customer service messages and be honest about shipment times. Increase communication with customers.


Stephanie McDonald

10/10

Very easy, purchase was simple. Good fast response when I had a query

Strengths

Easy to use, responsive and fast delivery to Australia

Improvements or suggestions

The address seemed to go in differently when I put it in the system, the road name came up before the number. I messaged to say it should be the other way around and they said it would appear that... The address seemed to go in differently when I put it in the system, the road name came up before the number. I messaged to say it should be the other way around and they said it would appear that way when posted. However the DHL tracking still had the number after the road name so I had to amend on the DHL website. Can this be fixed on the order website.


Nadine Chamberland / nadine’s touch

10/10

It’s the second time i order and great service and good quality products

Strengths

I own a decorative shop in Canada and i recommend your site everyday

Improvements or suggestions

No suggestions


Carlos Eduardo Lima

2/10

Bad experience at this moment

Strengths

Site Information and presentation

Improvements or suggestions

More attention to the client


Katalin Debrei

6/10

I am not very happy about the shipping experience with you

Strengths

high quality products

Improvements or suggestions

The shipment to Italy is extremely slow and bad organised.
We ordered 11 pieces packed in two boxes. The first box sent by you on the 8th of June (4 days after our order) arrived to us on 18th...
The shipment to Italy is extremely slow and bad organised.
We ordered 11 pieces packed in two boxes. The first box sent by you on the 8th of June (4 days after our order) arrived to us on 18th June and the second box has not arrived yet (today 22/06)!!!! and on the tracking it seems that it is not arrived even in the country. These long terms should be indicated at the time of the order. I would suggest to change courier.