Reviews

Wallpaperwebstore.com
8.8 / 10
690 reviews
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91% of the customers recommend this company.

Delivery speed
8.6/10
Ease of ordering
9.2/10
Information on the website
8.8/10
Order status updates
8.4/10
Response time
8.8/10
Customer-friendly
8.8/10
After sales
8.4/10

690 Reviews

Alison Newton

1/10

Terrible- do not use if in UK

Strengths

None

Improvements or suggestions

I was charged an additional £40+ over the confirmed order value for charges on tax and duty etc...would not have bought if I’d known this. Deceptive and no response when I raised it. Avoid at all... I was charged an additional £40+ over the confirmed order value for charges on tax and duty etc...would not have bought if I’d known this. Deceptive and no response when I raised it. Avoid at all costs. Post office don’t release parcel unless it’s paid so no choice.

Joke De Boer

9/10

Very easy to order and very prompt delivery

Strengths

If you know the code number it is very easy to order

Improvements or suggestions

No suggestions, very happy with the service

Venita Rostas

10/10

Easy website to navigate. Very clear.

Strengths

Very clear so very quick and easy to order.

Improvements or suggestions

I was happy with the whole process

Mahalah Dominic

9/10

Very quick and efficient service

Strengths

Wallpaper was much cheaper than the only other store I found that stocked the particular wallpaper I brought

Improvements or suggestions

No

Penny Smith

2/10

A little frustrating. I’ve had to pay over £90 in import duty which wasn’t mentioned. It was free p&p. Also one of the products isn’t the colour way I ordered. I’ve emailed regarding import duty but... A little frustrating. I’ve had to pay over £90 in import duty which wasn’t mentioned. It was free p&p. Also one of the products isn’t the colour way I ordered. I’ve emailed regarding import duty but heard nothing back.

Strengths

Good choice of product and photos.

Improvements or suggestions

Reply to emails.

Debbie Stevens

6/10

Was easy but expensive

Strengths

Wide range easy to navigate

Improvements or suggestions

Other freight options

lynn elliott

10/10

Wonderful experience dealing with the company. I am out of the country and the process went extremely well.

Strengths

Fast delivery with no issues

Improvements or suggestions

I have no suggestions for improvements as this process went so smoothly.

Carmen Romero

8/10

Easy and quick

Strengths

prices

Improvements or suggestions

shipping costs

Elizabeth Bateman

4/10

I placed a order on the 18th March and I still haven't received the wallpaper. I have been in touch and have been told it is on the way. Today is 5th April and no wall paper. I am not impressed.... I placed a order on the 18th March and I still haven't received the wallpaper. I have been in touch and have been told it is on the way. Today is 5th April and no wall paper. I am not impressed. Am I going to receive it soon. If not I will need a complete refund. Please get back to me asap

Strengths

Variety of wallpaper

Improvements or suggestions

If I had been told delivery would be 3 weeks I would not have placed the order. Need to be realistic on delivery times

ALEX COHEN

10/10

EXCELLENT

Strengths

WALLPAPER ASSORTMENT/BRANDS/DELIVERY

Improvements or suggestions

UPDATING INFORMATION ORDER STATUS

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