Reviews

8.8 / 10
689 reviews
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91% of the customers recommend this company.

Delivery speed
8.6/10
Ease of ordering
9.2/10
Information on the website
8.8/10
Order status updates
8.4/10
Response time
8.8/10
Customer-friendly
8.8/10
After sales
8.4/10

689 Reviews

Dawn Hall

8/10

A really good experience. I was a little nervous with such a big purchase online, but it was a smooth transaction and I will be ordering more this week, for the rest of the house.

Strengths

Fantastic choice and easy to purchase. Super speedy shipping. We’re in New Zealand and it arrived just over a week after purchase, 10 rolls of wallpaper were well packaged and arrived in perfect... Fantastic choice and easy to purchase. Super speedy shipping. We’re in New Zealand and it arrived just over a week after purchase, 10 rolls of wallpaper were well packaged and arrived in perfect condition.

Improvements or suggestions

A despatch notification email would be great, you have to go check the order for status updates and tracking info, so make sure you create an account.


Francesca Ferretti

10/10

Everything perfect

Strengths

Good

Improvements or suggestions

Nothing


Jenny

1/10

Shipping didn’t happen, support is not available, no recommendation.

Strengths

The wall paper is good (it would have been from another store as well though)

Improvements or suggestions

Ship when you say you will. Answer complaints or just the phone for starters.


Gerarda

2/10

Do not order to them

Strengths

ant strengths

Improvements or suggestions

They need to be more professional and correct. In the order, the customer pays for an express courier fees but the parcel is shopped through a normal postal service, therefore the parcel is... They need to be more professional and correct. In the order, the customer pays for an express courier fees but the parcel is shopped through a normal postal service, therefore the parcel is delivered after many weeks from the order and not from 2 to 4 days as written during the order process


Marc De Naeyer

2/10

Terrible

Strengths

None. Communications have been non existent. They advertise a few days for delivery. We have been waiting for over 3 weeks now and still nothing. Delivery for Holland. Hopeless and very... None. Communications have been non existent. They advertise a few days for delivery. We have been waiting for over 3 weeks now and still nothing. Delivery for Holland. Hopeless and very disappointing

Improvements or suggestions

Keep your customers INFORMED. Jack your deliveries up


shaun thompson

7/10

Not happy

Strengths

dont know

Improvements or suggestions

information about potential import taxes, I paid 3 times the value of the purchase in taxes, ie: 400 real for wallpaper and 1,200 to pay customs


Mary

10/10

EXCELLENT!

Strengths

I ordered my product on Tuesday and it arrived in Greece after three days! Very fast shipping and customer support emailed me back within 24hours regarding my inquiry! Also no extra VAT was... I ordered my product on Tuesday and it arrived in Greece after three days! Very fast shipping and customer support emailed me back within 24hours regarding my inquiry! Also no extra VAT was charged.

Thank you very much!

Improvements or suggestions

N/A


Grainne Hyland

10/10

Easy to order, best thing was that it enabled me to calculate the amount of rolls I needed

Strengths

As I said it calculated quantity needed and also I found the exact wallpaper I was looking for very easily

Improvements or suggestions

It took a little longer than I expected to arrived but not too long either


Quentin Williams

10/10

Excellent Service and delivery

Strengths

great selection, easy order process, quick delivery to Western Australia (7 days)

Improvements or suggestions

none


Melissa Carvajal

7/10

Good, i would recommend to have more people speaking english on your team

Strengths

agility

Improvements or suggestions

I ask to put on hold an order and you agree, but then it was sent without notice