Reviews

Wallpaperwebstore.com
8.8 / 10
692 reviews
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91% of the customers recommend this company.

Delivery speed
8.6/10
Ease of ordering
9.2/10
Information on the website
8.8/10
Order status updates
8.4/10
Response time
8.8/10
Customer-friendly
8.8/10
After sales
8.4/10

692 Reviews

irina butro

4/10

I placed an order on Feb 22, next day i received a tracking number for the shipment. Which is absolutely useless as it says "shipment is not found" for 14 days already. I have no idea where my... I placed an order on Feb 22, next day i received a tracking number for the shipment. Which is absolutely useless as it says "shipment is not found" for 14 days already. I have no idea where my order is now (which was prepaid by the way) and when it will be delivered. When talking to the online assistant Jordy, i was assured that normally it takes about a week to deliver order to Russia. Well, it's been two weeks and the order is lost and cannot be tracked. And no-one sends me any updates. I totally understand that there could be difficulties due to pandemic, but i just need information on my order! I would gladly change my rating if the company gives me clear info.

Strengths

rich assortment

Improvements or suggestions

pls fix communication with the shipping companies. Misleading guidance from the shop online assistant. Zero info on the order, tracking number shows "shipment is not found" for 14 days already

Geraldine Whatnell

10/10

Quick and efficient

Strengths

Clear ordering process

Improvements or suggestions

None

Dover home

1/10

Poor

Strengths

None

Improvements or suggestions

Need to respond to customer

Gabriela Colon

2/10

Bad

Strengths

Delivery

Improvements or suggestions

Debit correct amount. You debited more money from my card than you were supposed to.

Sharron Callaghan

1/10

Shocking Have not received my parcel yet and no answer to all my emails-Is this company a scam?

Strengths

Nil

Improvements or suggestions

Sort out shipping

Linda Rossini Gajsak

8/10

Excellent

Strengths

Fast delivery

Improvements or suggestions

None

Sarah Blades

10/10

100% recommended!
Very fast postage, less than 1 week from my order being sent from the Netherlands to the arrival in my home city in New Zealand. The prices were fantastic and the paper is... 100% recommended!
Very fast postage, less than 1 week from my order being sent from the Netherlands to the arrival in my home city in New Zealand. The prices were fantastic and the paper is super stunning and was well packaged for the journey.

Strengths

Great range of papers, informative website that is easy to order from. Excellent communication from staff.

Improvements or suggestions

I would have liked a tracking number being sent to me automatically after purchasing. But when I enquired a few days later, a staff member sent it to me immediately.

Natalia Zairick

7/10

The product was OK abut I had to pay a lot of $$ for paying taxes.
I would like to be a frequent customer but could you lower the price on the invoice next time?

Strengths

Good quality

Improvements or suggestions

Too
Many taxes for customers outside

Christina Magnusson

3/10

Easy to order but the parcel has not reached its destination after 14 days. Unable to trace it. Have contacted customer service yesterday but no reply yet.

Strengths

Good selection, good prices

Improvements or suggestions

Need an urgent reply from customer service relating to where the parcel is. If it has been lost by the postal service, need new wallpaper Free of charge.

Sarah In NZ

10/10

100% recommended and super stoked with my purchases. It took less than 1 week from ordering my paper in The Netherlands to arriving at my door in New Zealand.

Strengths

Fabulous range of papers, easy to use and order off the website, great prices, excellent communication from staff, super fast delivery.

Improvements or suggestions

Automatic sending of the tracking number would be a good idea.

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