1. To make sure items to be delivered are not defective
2. In case a defective item is delivered, the company should take the customer's complain into consideration, check the validity of the complain, and, if the item was really defective, they should send a new one to the customer. Reimbursement is not enough as the customer has also paid for delivery and customs costs.
The online service is smooth; the items are well packed and the delivery very quick. .
however, i was very disappointed with the quality of the main item i ordered (shoulder bag). * i have already contacted the customer service online and provided all the details about the defective item; i am waiting for the reply..
I had an unexpected customs fee of an extra $15, I am from Canada, so maybe a warning of these possible extra charges would be nice.
It was easy to find and purchase the product i wanted.
I feel there are no issues.
You all have been amazing, i can not believe how fast my order came to me. unfortunately the van gogh lg tee is to sm. darn. it's not worth sending back. because of the country and the quality of the tee. i always take a lg, but i guess the xl would gave been better. thanks.
Packaging is something that can be improved. The packaging that the products I bought was not fitted according to the size of the stuff.
A great experience being able to buy interesting products form the museum from far away. all the process of buying is made pretty clear and simple. delivery was really fast. i´d sure recommend it.
Love the work. but several problems. we ordered a print and thought the dimensions were in inches not cm. you need to more clearly indicate the size for foreigners. then when i realized we ordered the wrong size you would not accept a return in exchange for larger picture we wanted. i know they are hand crafted, but that is a very popular image and would have been easy to sell it to next customer. then you did say i could receive a 20% discount on next order. i ordered but no discount. then my note to you about it was not acknowledged. so i like the product but am very unhappy with the above. if you can fix with the 20% i was promised please do. thanks, professor g.t. marx.
Please consider another transportation company for Brazil that ships with regular mail methods (it may take longer but at least it won't charge any extra fees to the customer)
I am a huge fan of the museum (and van gogh)m, of course) and that's why o was so sad when my umbrella for almond blossom that i bought as a souvenir from my visito to the museum in february got stolen a few weeks ago. i immediately went to your web store to buy a new one but my purchase experience was not so great (not really your fault) but you should consider another transportation company. the company wanted me to pay 59 euros more (219 reais) for the delivery and since this to me was a completely unfair amount that i wasn't expected (since i already paid 15 euros for the shipping) i had to refuse it which really made me sad. i know that the money i already paid you is lost but at least it went to support a museum that i love.
Black t shirt is beautiful.
blue t shirt doesn't fit properly and is useless.