I bought a painting replica. the site works great, the shipment was fast.
Check for potential technical difficulties in the page where customers are asked to type in their address. See the problems I had described in the box above.
My experience as a customer was eventually successful, but before that i had technical troubles which initially made me give up on my purchase. although in the box where i needed to insert my address i could choose from the drop-down menu my country, romania, the page continuously and invariably kept switching the country of destination to the netherlands. so, after repeated attempts i gave up. weeks later it occurred to me to try again using a different browser (chrome, instead of firefox), and this time everything went smoothly, but it was purely by chance that i did this and managed to complete my order.
Well laid out internet pages.
easy to make purchase.
items arrived in a timely way and were well packaged.
We loved the museum when we visited amsterdam last month. we were excited to learn we could order on-line, which we did. everything was easy and user friendly.
I found it difficult to enter my workplace address - your data entry fields were too restrictive. So I had to give my home address for delivery - even though I knew I would not be at home for this. This meant I had to spend an hour on Saturday driving to and from the courier depot to collect the package.
Ordering was easy - mostly! very prompt dispatch and delivery.
It is good, but a courier choice would be useful particularly for Asia (China) as DHL really don't deliver locally, just to the nearest city, which can be 200KM away! had this problem last year china DHL office in Sanya refused to deliver my mail addressed to me ina different city because they don't have an office here ( not a problem with this web site, just a reflection)
Found the website simple to use, no complaints.