I suggest putting more of the "unusual" items online instead of the easy to obtain items like bookmarks, magnets, pens, etc. People are more inclined to buy that type of thing immediately because they are cheap and portable instead of buying the larger and/or more expensive items.
I was greatly impressed when a customer rep from the online store contacted me directly in response to a somewhat casual remark that i was disappointed not to find everything from your stores in the online shop. she went out of her way to obtain a clutch purse for me that i was interested in, but did not buy due to time and space restrictions. unfortunately, she could not help me find all the other items that i was interested in because i could not remember them all.
We wish to see more products that we can order from overseas. Thanks!
Very nice experience, shipping is fast. we are happy to receive the lovely van gogh miffy!.
We visited the van gogh museum shop when we were in amsterdam in august. i have always loved van gogh art work and fell in love with the quality of product in the store but didn't buy a painting at that time. for my birthday i went online and chose the irises to be shipped here. i was surprised and very please to receive it already framed! thank you ?.
Can recommend this shop. good quality canvas print, quick ups delivery. not particularly good value compared to competitors, but a good opportunity for all buyers wishing, like me, to support the van gogh museum with their purchase.
It could mail items quicker; or remember to tell customers when items ship.
I ordered on october 3 and received an email confirming my order; and it stated i'd receive another email when the order shipped. it is now october 10 and i still have not received an email stating that my order has shipped.
I would have loved to see a coupon for free (international) shipping with my purchase ticket to the museum. This way I could have been even more motivated to buy gifts for friends and family once I arrived home or even from the actual Museum shop and then just have everything shipped home. I like to travel light (only a carry-on for a 16-day trip) and I could not fit many things in my bag.
They have very nice and interesting products to give as gifts to friends or to keep for yourself as a nice souvenir. the array of products does not seem tacky and the products seem to be good quality for the price.
As stated above I was expecting to see shipment or duty cost and did not before my order was confirmed. I assumed incorrectly that the VAT was the duty cost. I paid $87 canadian dollars in duty to ship my order. That is almost have the cost of the painting. Had I known that I would have purchased it locally and taken it with me.
Website was easy to navigate and place the order. most sites give you a cost breakdown for international shipments before you confirm the order. the website listed the vat price, but did not state shipping cost (if 0 dollars should indicate). also there was no mention of potential duty cost for shipment to canada. this should all be stated before confirming the order.
Very well, i like very much the articles i ordered (i live in rome and at the moment i have not the possibility to go in amsterdam - i went many years ago and i liked the town and the museum)..
the service has been very rapid and accurated.