Feedback Company

Van Gogh Museum Shop

9.2 /10

StarStarStarStarHalf star

5372 reviewsWrite review

checkbox95% recommends Van Gogh Museum Shop!

5372 reviews

Anonymous

StarStarStarStarStar
10/10

Always a pleasure to shop at this store, whether online or in person. Appreciate the selection and the quality. Thank you for making this holiday shopping experience so pleasant.

Published on

Estefania

StarStarStarStarStar
10/10

Excelente atención. Nunca habia comprado sus productos pero quede satisfecha. Definitivamente volveré.

Improvements or suggestions
Ninguna, todo estuvo perfecto. Gracias por todo.

Published on

Anonymous

StarStarStarStarStar
10/10

My order was received quickly .

Published on

Joan Arends

StarStarStarStarHalf star
9/10

So fast well packed and very good quality

Improvements or suggestions
You guys couldn’t be better I have ordered a number of different items over the years and always have great service

Published on

Anonymous

StarStarStarEmpty starEmpty star
6/10

Buying from your website was real easy and you warned me of the tariffs I had to pay in the US. I was not aware, however, that tariffs and fees from DHL were more than the value of the purchase. In fact, DHL fees for administering the tariff payment were higher than the tariffs themselves. For postage and fees I ended up paying DHL about twice what I paid you.

Improvements or suggestions
Have a more competitive mailing service than DHL.

Published on

Negri Anneliese

StarStarStarStarStar
10/10

super schnelle abwicklung jederzeit wieder

Published on

Anonymous

StarStarStarStarEmpty star
8/10

Nice products in store, but the shipping costs are way too high.

Published on

Edgardo Leonor

StarStarStarStarStar
10/10

Hello, finally the package arrived, everything is beautiful and quite high quality just I remember when I visited the museum, at that moment I couldn't carry with everything, thank you.

Improvements or suggestions
I do want to let you know I experienced some issues with the DHL company, there wasn't good communication about the packaged being held but customs agencies from Mexico, it was I that had to contact them to get to know what was happening, and the biggest problema was that I had to pay around 300 euros because of the import taxes, even more that the whole package value, so I would have liked to know I had to pay more for these products, to be honest maybe I wouldn't have order any, better to go the museum again. Had a bad experience with DHL, I know it's not your fault, but just letting you know what happened.

Published on

Mike Kokkinidis

StarStarStarStarStar
10/10

Overall very satified, however the courier costs were very high

Improvements or suggestions
Lower courier costs

Published on

Anonymous

StarStarStarStarStar
10/10

extremely rapid delivery

Published on

Anonymous

StarStarStarStarStar
10/10

Great. Fast shipping and product carefully packaged

Published on

Brian Bailey

StarStarStarStarStar
10/10

The communication from the museum staff and the ordering experience on the website were exceptional. I visited your museum a number of years ago and throughly enjoyed my visit. I greatly appreciate the care and technical expertise that is invested in every custom print. Thank you for providing this service and making it possible for admirers of Van Gogh to bring his painting home and enjoy them every day.

Improvements or suggestions
Honestly, the whole experience was exactly as I hoped. Thank you

Published on

Erich Muensterman

StarStarStarEmpty starEmpty star
6/10

No complaints from the company, I didn’t realize there would be a duty fee until the last minute, which resulted in an additional $89 charge

Improvements or suggestions
Better understand and explanation of international shipping in relation to duties

Published on

Erich Muensterman

StarStarStarEmpty starEmpty star
6/10

No complaints from the company, I didn’t realize there would be a duty fee until the last minute, which resulted in an additional $89 charge

Improvements or suggestions
Better understand and explanation of international shipping in relation to duties

Published on

Anonymous

StarStarStarStarStar
10/10

I orders a book and received it promptly

Improvements or suggestions
The book titel appeared in a search. Show it in a list.

Published on

Reviews

Van Gogh Museum Shop collects company reviews at Feedback Company. The company collects reviews independently.

Van Gogh Museum Shop has achieved the following results:

  • checkAverage score: 9.2/10
  • check5372 collected reviews
  • checkFirst review written on 22 February 2016

Van Gogh Museum Shop

The Van Gogh Museum houses the world’s largest collection of works by Vincent van Gogh together with a substantial collection of paintings, drawings and sculp

Contact

Van Gogh Museum Shop

Paulus Potterstraat 7

1071 CX Amsterdam

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation
detractors00%
passives00%
promoters00%
sadface
0
sadface
1
sadface
2
sadface
3
sadface
4
sadface
5
sadface
6
neutralface
7
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Net Promoter Score (NPS)=% Promoters - % Detractors

5372 reviews

Anonymous

StarStarStarStarStar
10/10

Always a pleasure to shop at this store, whether online or in person. Appreciate the selection and the quality. Thank you for making this holiday shopping experience so pleasant.

Published on

Estefania

StarStarStarStarStar
10/10

Excelente atención. Nunca habia comprado sus productos pero quede satisfecha. Definitivamente volveré.

Improvements or suggestions
Ninguna, todo estuvo perfecto. Gracias por todo.

Published on

Anonymous

StarStarStarStarStar
10/10

My order was received quickly .

Published on

Joan Arends

StarStarStarStarHalf star
9/10

So fast well packed and very good quality

Improvements or suggestions
You guys couldn’t be better I have ordered a number of different items over the years and always have great service

Published on

Anonymous

StarStarStarEmpty starEmpty star
6/10

Buying from your website was real easy and you warned me of the tariffs I had to pay in the US. I was not aware, however, that tariffs and fees from DHL were more than the value of the purchase. In fact, DHL fees for administering the tariff payment were higher than the tariffs themselves. For postage and fees I ended up paying DHL about twice what I paid you.

Improvements or suggestions
Have a more competitive mailing service than DHL.

Published on

Negri Anneliese

StarStarStarStarStar
10/10

super schnelle abwicklung jederzeit wieder

Published on

Anonymous

StarStarStarStarEmpty star
8/10

Nice products in store, but the shipping costs are way too high.

Published on

Edgardo Leonor

StarStarStarStarStar
10/10

Hello, finally the package arrived, everything is beautiful and quite high quality just I remember when I visited the museum, at that moment I couldn't carry with everything, thank you.

Improvements or suggestions
I do want to let you know I experienced some issues with the DHL company, there wasn't good communication about the packaged being held but customs agencies from Mexico, it was I that had to contact them to get to know what was happening, and the biggest problema was that I had to pay around 300 euros because of the import taxes, even more that the whole package value, so I would have liked to know I had to pay more for these products, to be honest maybe I wouldn't have order any, better to go the museum again. Had a bad experience with DHL, I know it's not your fault, but just letting you know what happened.

Published on

Mike Kokkinidis

StarStarStarStarStar
10/10

Overall very satified, however the courier costs were very high

Improvements or suggestions
Lower courier costs

Published on

Anonymous

StarStarStarStarStar
10/10

extremely rapid delivery

Published on

Anonymous

StarStarStarStarStar
10/10

Great. Fast shipping and product carefully packaged

Published on

Brian Bailey

StarStarStarStarStar
10/10

The communication from the museum staff and the ordering experience on the website were exceptional. I visited your museum a number of years ago and throughly enjoyed my visit. I greatly appreciate the care and technical expertise that is invested in every custom print. Thank you for providing this service and making it possible for admirers of Van Gogh to bring his painting home and enjoy them every day.

Improvements or suggestions
Honestly, the whole experience was exactly as I hoped. Thank you

Published on

Erich Muensterman

StarStarStarEmpty starEmpty star
6/10

No complaints from the company, I didn’t realize there would be a duty fee until the last minute, which resulted in an additional $89 charge

Improvements or suggestions
Better understand and explanation of international shipping in relation to duties

Published on

Erich Muensterman

StarStarStarEmpty starEmpty star
6/10

No complaints from the company, I didn’t realize there would be a duty fee until the last minute, which resulted in an additional $89 charge

Improvements or suggestions
Better understand and explanation of international shipping in relation to duties

Published on

Anonymous

StarStarStarStarStar
10/10

I orders a book and received it promptly

Improvements or suggestions
The book titel appeared in a search. Show it in a list.

Published on

Reviews

Van Gogh Museum Shop collects company reviews at Feedback Company. The company collects reviews independently.

Van Gogh Museum Shop has achieved the following results:

  • checkAverage score: 9.2/10
  • check5372 collected reviews
  • checkFirst review written on 22 February 2016

Van Gogh Museum Shop

The Van Gogh Museum houses the world’s largest collection of works by Vincent van Gogh together with a substantial collection of paintings, drawings and sculp

Contact

Van Gogh Museum Shop

Paulus Potterstraat 7

1071 CX Amsterdam

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation