Reviews

9.3 / 10
935 reviews
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98% of the customers recommend this company.

Delivery speed
9/10
Ease of ordering
9.4/10
Information on the website
9.2/10
Order status updates
9/10
Response time
9.4/10
Customer-friendly
9.4/10
After sales
9/10

935 Reviews

Andreas

9/10

Great experience, great communication, great products, great packaging and fast delivery. very satisfied

Strengths

packaging, high quality items, communication


Matvey U

9/10

Great!

Strengths

Product's filttering and range.


Christopher

8/10

Very good

Strengths

Very easy to order.


Phillip

10/10

Sometimes one only gets the measure of an organisation when there is a problem and how it is handled. This was so with this order when it was dispatched to the carrier and promptly disappeared into... Sometimes one only gets the measure of an organisation when there is a problem and how it is handled. This was so with this order when it was dispatched to the carrier and promptly disappeared into a "black hole" I contacted the company via the link on their website and received a prompt reply with the results of their investigation and a tracking link and an expected ETA.
When the items arrived they were carefully packed and intact: no tins with fragmented polish. Along with the items ordered, were a gratis guide to shoe care and the products available, an introductory discount for any third party I might recommend and a hand written thank you ( which is a nice touch).

I have no hesitation in recommending The Shoe Care Shop International as a quality company. I would like to extend my thanks to all at THe Shoe Care-Shop International, with a special thank you to Mr. DB who recovered a situation over which TSC-SI had little control and through the process delivered outstanding customer service.

Phillip J Curry.

Strengths

Customer service, good product range.


Darren Samuel

6/10

OK.

Strengths

Best products


Colman

9/10

Efficient and professional

Strengths

Kept up to date on the delivery status.


José_M. LACLETA

9/10

Buying on-line from The Shoe Care Shoo has been a pleasure. Everything was straightforward and easy. I even called the shop by phone. They quickly answered my doubts. Otherwise there was sone... Buying on-line from The Shoe Care Shoo has been a pleasure. Everything was straightforward and easy. I even called the shop by phone. They quickly answered my doubts. Otherwise there was sone confusion with the information I got about shipping follow-up. I got a few messages with two different follow-up numbers, but everything was quickly clarified and, as a matter of fact I got the parcel Earlier than expected. Packaging was ok. Could have been better. Products were as expected. If I might say something, about them, I’d day that the leather carpet is nice, but the leather on the main side could have been thicker, the two boar brushes are very nice, and my only real complaint is about the CL large horse hair brush, which I am afraid looses way too many hairs. Loosing a few hairs on the first or second use would be normal for such a horse hair brush, but this one continues too loose a lot of hairs after the first uses.I hope it will cease to loose hairs at that rate soon, but I have a number of brushes of similar characteristics from other German brands or makers, and they seem way better. As fir the ceddar oil, I haven’t used it Yet. Anyhow, buying from The Shoe Care Shop was quite convenient, and I am likely to buy from it again. I like their selection of products as well as the whole experience. It is only unfortunate that one brush was not up to expectations.

Strengths

Wide array of decent quality products. A Website which is easy to navigate. Good communication. Quick shipping. Decent packaging.


Jeff

9/10

Great

Strengths

Well set out web sight


Jaanus

2/10

Not delivered

Strengths

Web


David

10/10

Smooth and convenient. Quick reply and the order came through quickly

Strengths

Variety of productions.