Reviews

9.3 / 10
1039 reviews
Write a review

98% of the customers recommend this company.

Delivery speed
9/10
Ease of ordering
9.4/10
Information on the website
9.2/10
Order status updates
9/10
Response time
9.4/10
Customer-friendly
9.4/10
After sales
9/10

1039 Reviews

Harry

5/10

So so

Strengths

Products

Reply The ShoeCare-Shop International:

Hello Harry,
Thank you for your message. I am sorry to hear you feel this way about our products and service. We try to give as much explanation as possible about our shoe care products as...
Hello Harry,
Thank you for your message. I am sorry to hear you feel this way about our products and service. We try to give as much explanation as possible about our shoe care products as possible ranging from written step by step guides to full shoe shine videos. They can be found here: https://www.shoecare-shop.eu/guides.html
Our selection of shoe care valets is the same between the Dutch and English websites. The Deluxe shoe care valet you ordered is available on both websites.
And of course, if you have any questions on how to shine your shoes, you are always very welcome to ask our experts. We are happy to point you into the right direction.


James

10/10

Excellent

Strengths

Good range and pricing


Peter

1/10

Yet to receive product which was ordered weeks ago !!

Strengths

?

Reply The ShoeCare-Shop International:

Hello Peter, thank you for your feedback. I find it unfortunate that you did not receive your order yet. I agree it has been over one week and it should have arrived by now. I am afraid there are... Hello Peter, thank you for your feedback. I find it unfortunate that you did not receive your order yet. I agree it has been over one week and it should have arrived by now. I am afraid there are some issues shipping order internationally due to strikes at multiple airports in Europe. I see that your order arrived in the UK two days ago so it should be with you within the week if it is cleared quickly by UK customs. Next time you have issues with shipping please feel free to send us an email instead. That way we can help you a lot better/quicker.


MJ

6/10

Average, deliteas delayed a bit, also paid £10 for delivery which is almost half my order value, I wish it was cheaper. Used the product once seems okay, will be able to give a more accurate comment... Average, deliteas delayed a bit, also paid £10 for delivery which is almost half my order value, I wish it was cheaper. Used the product once seems okay, will be able to give a more accurate comment in gew months of use.

Strengths

Decent product

Reply The ShoeCare-Shop International:

Hi Mohammad, Thank you for your order and feedback! If you have any questions about the shoe creams please feel free to let us know. Maybe you have already read on our website, but just in case you... Hi Mohammad, Thank you for your order and feedback! If you have any questions about the shoe creams please feel free to let us know. Maybe you have already read on our website, but just in case you didn't we do offer better shipping rates for bigger orders. If, in the future we have an option for cheaper shipping options in the UK we will take advantage of those.
Let us know if you have any further questions.
Kind regards,
Donny Brom


Joseph

10/10

Very pleasant friendly service

Strengths

Quality brand


Joe

10/10

Excellent

Strengths

Good quality products great videos


John

6/10

Good product ,delivery agent let the company down

Strengths

Quality of product ,good information provided with the product.

Reply The ShoeCare-Shop International:

Dear John, thank you for your feedback. We are happy to hear that you are happy with our products! Sorry that the delivery was a bit messy. We will look into it. Thanks for letting us know.
Kind...
Dear John, thank you for your feedback. We are happy to hear that you are happy with our products! Sorry that the delivery was a bit messy. We will look into it. Thanks for letting us know.
Kind regards,
Donny Brom
The ShoeCare-Shop


Peter_

10/10

I found it easy to follow the web site.

Strengths

Wide variety of products available.

Reply The ShoeCare-Shop International:

Hi Peter. Thank you for your review. I am happy to hear you are happy with the products and our service. Sorry again it took a bit longer to deliver your package.
Thanks again for your feedback....
Hi Peter. Thank you for your review. I am happy to hear you are happy with the products and our service. Sorry again it took a bit longer to deliver your package.
Thanks again for your feedback. We hope to see / hear from you again in the future. If you have any shoe care related questions you know where to find us.
Kind regards,
The ShoeCare-Shop


Robert

5/10

Good comms, love the products

Strengths

Helpful and good range of products

Reply The ShoeCare-Shop International:

Hi Robert! Thank you for your review. I am happy to hear you are happy with the products and our service. Sorry again it took a bit longer to deliver your package. Unfortunately, the week you... Hi Robert! Thank you for your review. I am happy to hear you are happy with the products and our service. Sorry again it took a bit longer to deliver your package. Unfortunately, the week you ordered there seem to have been some issues with UK shipments. We are seeing improvements each day since then and we are almost back to regular schedule.
Thanks again for your feedback. We hope to see / hear from you again in the future. If you have any shoe care related questions you know where to find us.


Ville

9/10

Quick and efficient service and great selection of products.

Strengths

Wide selection