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The Shoe Care Shop

9.3 /10

StarStarStarStarHalf star

1391 reviewsWrite review

checkbox98% recommends The Shoe Care Shop!

After sales
StarStarStarStarHalf star
9/10
Customer-friendly
StarStarStarStarHalf star
9.4/10
Delivery speed
StarStarStarStarHalf star
9/10
1391 reviews

Robert John Everett

StarStarStarStarStar
10/10

As a Royal British Legion Standard Bearer(SB),it is important to parade in a military way,that not just goes for his suit but also for his shoes. The right shoes and the right polish has to go with it. That's when a company like The Shoe Care Shop with top quality goods, gives me what I require to parade as an SB.

Strengths
Rapid response (Email) to orders, top quality goods, super delivery time, considering me living in main Europe. Very professionell company.

Published on

GERARD SELVADURAI

StarStarStarStarEmpty star
8/10

Very good

Strengths
Shoe cream was good

Published on

Filly Sannino

StarStarStarStarStar
10/10

An amazing and pleasing experience

Strengths
Amazing customer service before and after the purchase

Published on

Slawomir Duscha

StarStarStarStarHalf star
9/10

I am content

Strengths
Gold overview on the Website regarding the product and good consultation offers and helpfulness

Published on

Dominic Aiello

StarStarStarStarHalf star
9/10

Very good and prompt

Strengths
a complete array of shoe care products

Published on

Jens Glassau Hansen

StarStarStarStarHalf star
9/10

Good

Strengths
Wide assortment

Published on

Kat Soduro

StarStarStarStarHalf star
9/10

Shop for quality shoe care products

Strengths
Range of products, pricing, shipping

Published on

Maria-juliane Von Akerman

StarStarStarStarStar
10/10

Really good

Strengths
More than 5 Stars is not possible

Published on

stephen lewis

StarStarStarHalf starEmpty star
7/10

Quick efficient

Strengths
Easy to navigate site

Published on

Page Bowler

StarStarStarStarStar
10/10

I'm in the US and was so pleased that shipping was such a breeze. There was some initial confusion with my order saying it was canceled. Peter reached out and clarified promptly and kept me apprised throughout. The products themselves were wonderful and really did a great job with my shoes. Excellent customer service experience all around+

Strengths
Responsiveness and quality

Published on

martin stocker

StarStarStarStarStar
10/10

Quick delivery, good Produkts.

Strengths
1

Published on

Mark Sullivan

StarEmpty starEmpty starEmpty starEmpty star
2/10

Not good at all

Strengths
You have what I needed.

Published on

Answer The Shoe Care Shop

Dear Mark, Thank you for your feedback. I am sorry to hear that your order has not been delivered yet. I checked the tracking information and it looks like there has been a failed delivery attempt. It also seems that the delivery address may not be correct, which is likely why the parcel has not been delivered successfully. As far as I can see, we had not received a message from you about this issue before, so we were only made aware of it through your review. Otherwise, we would of course have looked into this sooner for you. We will contact you by email to verify the delivery address with you, so we can check whether we are still able to correct this with the carrier and help resolve the issue. Sorry again for the inconvenience. We will do our best to get this sorted for you. Kind regards, Donny

Answered on

Aljaž Kapun

StarStarStarStarHalf star
9/10

The selection of products is large, the website is clear and ordering products is easy. However, the biggest criticism is the shipping costs. I bought around €200 worth of products and still paid €30 for shipping a package measuring 20x16x10cm. This seems really too much for shipping from the Netherlands to Slovenia. For comparison, I recently had free shipping for a similar package from Denmark because the purchase was over €70.

Strengths
Good product selection and informations.

Published on

Answer The Shoe Care Shop

Dear Aljaž, Thank you for your feedback, and nice to hear that you are happy with our product selection, website, and ordering process. We completely understand your point about the shipping costs to Slovenia. We agree that €30 is a steep price to pay for shipping, especially compared to some other countries where we are able to offer lower rates. Unfortunately, shipping from the Netherlands to Slovenia is currently quite expensive for us as well. We always try to offer the best shipping prices we can, and we keep an eye on the available rates, but Slovenia is one of the destinations where shipping costs are still relatively high. At the moment, the actual shipping cost for us is even slightly higher than the amount charged. That said, your criticism is completely fair, and we do wish we could offer a better rate for Slovenia. We will continue to monitor the shipping options and hope to improve this in the future. Kind regards, Donny

Answered on

Patrick Staley

StarStarStarStarStar
10/10

Quick shipping and fairly priced. Appreciated the efficient packaging and waste minimization.

Strengths
Range of shoe care products.

Published on

GARETH HUGHES

StarStarStarStarStar
10/10

After a bit if research the shoe car shop was highly recommended. Can't say I disagree. Everything has been brilliant, from the speed of delivery, the quality of the goods and especially the information that came with the package and in follow up emails. Really happy and would purchase from the company again.

Strengths
Providing good products and the general presentation of the website and any details 8 may if had concerns about.

Published on

Reviews

The Shoe Care Shop collects company reviews at Feedback Company. The company collects reviews independently.

The Shoe Care Shop has achieved the following results:

  • checkAverage score: 9.3/10
  • check1391 collected reviews
  • checkFirst review written on 9 July 2012

The Shoe Care Shop

For shoe trees, shoe polish, shoe valets, The Shoe Care Shop is the place to be. The online specialist for cedar shoe trees and luxury shoe care products by Saphir Médaille d'Or.

Contact

The Shoe Care Shop

Sarphatipark 40H

1073 CZ Amsterdam

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation
detractors00%
passives00%
promoters00%
sadface
0
sadface
1
sadface
2
sadface
3
sadface
4
sadface
5
sadface
6
neutralface
7
neutralface
8
happyface
9
happyface
10

Net Promoter Score (NPS)=% Promoters - % Detractors

After sales
StarStarStarStarHalf star
9/10
Customer-friendly
StarStarStarStarHalf star
9.4/10
Delivery speed
StarStarStarStarHalf star
9/10
1391 reviews

Robert John Everett

StarStarStarStarStar
10/10

As a Royal British Legion Standard Bearer(SB),it is important to parade in a military way,that not just goes for his suit but also for his shoes. The right shoes and the right polish has to go with it. That's when a company like The Shoe Care Shop with top quality goods, gives me what I require to parade as an SB.

Strengths
Rapid response (Email) to orders, top quality goods, super delivery time, considering me living in main Europe. Very professionell company.

Published on

GERARD SELVADURAI

StarStarStarStarEmpty star
8/10

Very good

Strengths
Shoe cream was good

Published on

Filly Sannino

StarStarStarStarStar
10/10

An amazing and pleasing experience

Strengths
Amazing customer service before and after the purchase

Published on

Slawomir Duscha

StarStarStarStarHalf star
9/10

I am content

Strengths
Gold overview on the Website regarding the product and good consultation offers and helpfulness

Published on

Dominic Aiello

StarStarStarStarHalf star
9/10

Very good and prompt

Strengths
a complete array of shoe care products

Published on

Jens Glassau Hansen

StarStarStarStarHalf star
9/10

Good

Strengths
Wide assortment

Published on

Kat Soduro

StarStarStarStarHalf star
9/10

Shop for quality shoe care products

Strengths
Range of products, pricing, shipping

Published on

Maria-juliane Von Akerman

StarStarStarStarStar
10/10

Really good

Strengths
More than 5 Stars is not possible

Published on

stephen lewis

StarStarStarHalf starEmpty star
7/10

Quick efficient

Strengths
Easy to navigate site

Published on

Page Bowler

StarStarStarStarStar
10/10

I'm in the US and was so pleased that shipping was such a breeze. There was some initial confusion with my order saying it was canceled. Peter reached out and clarified promptly and kept me apprised throughout. The products themselves were wonderful and really did a great job with my shoes. Excellent customer service experience all around+

Strengths
Responsiveness and quality

Published on

martin stocker

StarStarStarStarStar
10/10

Quick delivery, good Produkts.

Strengths
1

Published on

Mark Sullivan

StarEmpty starEmpty starEmpty starEmpty star
2/10

Not good at all

Strengths
You have what I needed.

Published on

Answer The Shoe Care Shop

Dear Mark, Thank you for your feedback. I am sorry to hear that your order has not been delivered yet. I checked the tracking information and it looks like there has been a failed delivery attempt. It also seems that the delivery address may not be correct, which is likely why the parcel has not been delivered successfully. As far as I can see, we had not received a message from you about this issue before, so we were only made aware of it through your review. Otherwise, we would of course have looked into this sooner for you. We will contact you by email to verify the delivery address with you, so we can check whether we are still able to correct this with the carrier and help resolve the issue. Sorry again for the inconvenience. We will do our best to get this sorted for you. Kind regards, Donny

Answered on

Aljaž Kapun

StarStarStarStarHalf star
9/10

The selection of products is large, the website is clear and ordering products is easy. However, the biggest criticism is the shipping costs. I bought around €200 worth of products and still paid €30 for shipping a package measuring 20x16x10cm. This seems really too much for shipping from the Netherlands to Slovenia. For comparison, I recently had free shipping for a similar package from Denmark because the purchase was over €70.

Strengths
Good product selection and informations.

Published on

Answer The Shoe Care Shop

Dear Aljaž, Thank you for your feedback, and nice to hear that you are happy with our product selection, website, and ordering process. We completely understand your point about the shipping costs to Slovenia. We agree that €30 is a steep price to pay for shipping, especially compared to some other countries where we are able to offer lower rates. Unfortunately, shipping from the Netherlands to Slovenia is currently quite expensive for us as well. We always try to offer the best shipping prices we can, and we keep an eye on the available rates, but Slovenia is one of the destinations where shipping costs are still relatively high. At the moment, the actual shipping cost for us is even slightly higher than the amount charged. That said, your criticism is completely fair, and we do wish we could offer a better rate for Slovenia. We will continue to monitor the shipping options and hope to improve this in the future. Kind regards, Donny

Answered on

Patrick Staley

StarStarStarStarStar
10/10

Quick shipping and fairly priced. Appreciated the efficient packaging and waste minimization.

Strengths
Range of shoe care products.

Published on

GARETH HUGHES

StarStarStarStarStar
10/10

After a bit if research the shoe car shop was highly recommended. Can't say I disagree. Everything has been brilliant, from the speed of delivery, the quality of the goods and especially the information that came with the package and in follow up emails. Really happy and would purchase from the company again.

Strengths
Providing good products and the general presentation of the website and any details 8 may if had concerns about.

Published on

Reviews

The Shoe Care Shop collects company reviews at Feedback Company. The company collects reviews independently.

The Shoe Care Shop has achieved the following results:

  • checkAverage score: 9.3/10
  • check1391 collected reviews
  • checkFirst review written on 9 July 2012

The Shoe Care Shop

For shoe trees, shoe polish, shoe valets, The Shoe Care Shop is the place to be. The online specialist for cedar shoe trees and luxury shoe care products by Saphir Médaille d'Or.

Contact

The Shoe Care Shop

Sarphatipark 40H

1073 CZ Amsterdam

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation