I am disappointed with the customer service of The ShoeCare-Shop. I contacted them three times regarding a horsehair brush from my order that shed an unusually large amount of hair after the very first use. Despite providing clear details and asking for a simple check or solution, I never received any response. The products may be fine, but a company that does not reply to legitimate customer concerns leaves a very poor impression. Reliable after‑sales support is essential, and unfortunately, this experience was far from satisfactory.

Package turned up damaged. It wasn't clear on ordering that a signature would be required or that it was delivered from NL when the website was .co.uk.

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Good

Good stuf

Excellent service. I have bought the Shoe care valet and it is beautiful, very well done and finished. The Saphir products that I have bought are excellent to. Thank you very much.

Very good customer service

I don't know as I have not received my package yet.

Always makes you feel good

Excellent products and care info given

very good. helpful, fast response. strong online, more in-person shop availability could be nice.

everything as expected

Very prompt and good service.

Super great product

Excellent Company To Deal With.