Reviews

Selfdrive4x4.com
9.3 / 10
19 reviews
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100% of the customers recommend this company.

Delivery speed
9.2/10
Ease of ordering
9/10
Information on the website
8.6/10
Order status updates
9/10
Response time
9.4/10
Customer-friendly
9.6/10
After sales
8.6/10

19 Reviews

Dictino Castaño

8/10

VERY GOOD

Strengths

CARE EQUIPMENT

Improvements or suggestions

More cooking equipment

Frank Pino & Gabriela Morillo

10/10

The service provided by Slefdrive 4x4 (specifically, Hans) could not have been better. He was patient with our many questions, quick at solving the multiple issues that arose from airlines changing... The service provided by Slefdrive 4x4 (specifically, Hans) could not have been better. He was patient with our many questions, quick at solving the multiple issues that arose from airlines changing our flights, listened to our requests, and delivered the experience we were looking for; drives away from the crowds, tons of sites to immerse ourselves in the majestic nature of Namibia and Botswana, and peace of mind that we had backup when the unavoidable challenges of traveling during Covid. Hans's experience and knowledge of both countries were instrumental in creating a perfect route for our month-long self-drive in Namibia and Botswana.

Strengths

-Clarity of information (prices, what was included,routes, etc)
-Super well-organized site to find info relevant to our trip/
-Delivered the kind of trip we were looking for: Hans listened... -Clarity of information (prices, what was included,routes, etc)
-Super well-organized site to find info relevant to our trip/
-Delivered the kind of trip we were looking for: Hans listened to our priorities.
-Fair prices.
-Fast response time.
-Easy to get ahold of someone to help us when we encountered challenges.

Improvements or suggestions

The areas of improvement we encountered through our month-long journey don't have anything to do with Selfdrive 4x4 as a company but with the reality of traveling during Covid. A couple of the B&B's... The areas of improvement we encountered through our month-long journey don't have anything to do with Selfdrive 4x4 as a company but with the reality of traveling during Covid. A couple of the B&B's could have been a bit cleaner and offer better food, but we understand that the travel industry is struggling and it might be hard for some to keep up the "lights on" when there was almost no tourist.

Anonymously

9/10

Selfdrive4x4.com provided an itinerary and helped me choose the trip and features that suited me best. They did all the work regarding booking accommodations and keep me informed all along the... Selfdrive4x4.com provided an itinerary and helped me choose the trip and features that suited me best. They did all the work regarding booking accommodations and keep me informed all along the way. When I encountered minor problems with my vehicle during the trip, the insurance company chosen was responsive and helped resolve the issue quickly. When there was a minor issue with one of my bookings, they booked an alternative location and informed me via text message.

Strengths

I like the shared dropbox folder with files that I could review as they added and updated them. They were very responsive when I wrote questions and asked advice. The standard 22 day itinerary... I like the shared dropbox folder with files that I could review as they added and updated them. They were very responsive when I wrote questions and asked advice. The standard 22 day itinerary offered a varied and interesting tour of the country.

Improvements or suggestions

I would have liked the option for more discussion before making a choice of itinerary, perhaps with an option of extending the entire trip by spending more time in one location or another. The web... I would have liked the option for more discussion before making a choice of itinerary, perhaps with an option of extending the entire trip by spending more time in one location or another. The web site does indicate that this is possible, but when I asked questions about it via email, the person I corresponded with did not pick up on it. In the end, I think the 22 day self-drive tour suited me well, so I am not disappointed, although I might have extended my trip by a few days if we had discussed this possibility more during the booking process.

Alexander

10/10

I quickly got an answer to my request for planning a trip. Most other travel agencies surveyed didn't even come forward. We were able to adapt a tour already offered according to our ideas.

Strengths

Communication was usually also possible in German. My questions were answered competently.

Improvements or suggestions

The guidebook would have been better in German.

Elke Schubert

10/10

Very professional, encouraging, helpful and friendly information, advices and support!!!

Strengths

Professional, friendly, encouraging, very helpful, great support!

Improvements or suggestions

Service is great!

Anonymously

8/10

Fast and quick response during ordering. All well prepared, lots of info on the drop box. Bookings were correct. Very nice camping spots , like Kubu island and Khwai. No negative experience related... Fast and quick response during ordering. All well prepared, lots of info on the drop box. Bookings were correct. Very nice camping spots , like Kubu island and Khwai. No negative experience related to your organization

Strengths

Lot of knowledge of Botswana campsites and NP. Well prepared info packages

Improvements or suggestions

Maybe more info on the touristic level of the parks to visit. Chobe is extremely touristic, if we knew this in advance we were never traveled to there.

Anonymously

10/10

Namibia/Botswana Reise

Strengths

Perfekte Organisation und Tipps

Improvements or suggestions

Weiter so

Christer Jonson

10/10

It was an realy good experince and they are skillfull to plan and quick response whith answers.

Strengths

Good knowledge of Africa and the countrys there. What to visit and plan the trip so it suits the customer.
Quick response when you have questions.

Anonymously

8/10

Very good

Strengths

My question goes are direct to the owner.

Niedereder Raimund

10/10

Perfect, I would recommend it to everybody to work together with it.

Strengths

Frindly people,
very fast in answering questions,
high knowlede about the things you need at your destination and for a 4x4 driving holiday.
easy to comunicate with,

Improvements or suggestions

Right know for my use it was perfect. Espacially i am not next door, and just worked togehter via internet and phone.

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