Reviews

9.5 / 10
40 reviews
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100% of the customers recommend this company.

Delivery speed
9.6/10
Ease of ordering
9.4/10
Information on the website
9/10
Order status updates
9.4/10
Response time
9.4/10
Customer-friendly
9.6/10
After sales
9/10

40 Reviews

yvonne (56) & stefan (47)

9/10

Competent, much experience, uncomplicated, conscientious

Strengths

selected camps, also tgere for the customer after the sale of the trip

Improvements or suggestions

see also my mail: chobe river lodge (safty); kalahari I would plan an extra day at CK, likewise at Savuti. omit bush camp for this.


Julia Potgieter

10/10

It was excellent, from beginning to end

Strengths

Planning and guidance

Improvements or suggestions

None


Guim, Bernat, Eva and Carles

10/10

Very hard to beat trip! What a great experience! We recommend this company 100%, you won’t regret. It’s been the trip of our lives.

Strengths

We booked a trip for the four of us (two adults plus two kids, 13 and 16) through Namibia, Botswana and the Victoria Falls, starting and ending in Windhoek. It was adapted a bit to our time... We booked a trip for the four of us (two adults plus two kids, 13 and 16) through Namibia, Botswana and the Victoria Falls, starting and ending in Windhoek. It was adapted a bit to our time schedule, we had 22 days in total. Our main contact was Marco, who was very professional, always responding quickly to our questions and doubts. Two weeks before departure we had a long virtual meeting with him which was very helpful. We did lots of km (5.200 in total), but the driving was always fun, with the changing landscape and types of road, from tar to gravel, sand and deep, deep sand. The combination of camps and B&Bs was excellent, we specially enjoyed the Gecko Camp (get the Moonlight site) and the Tree House at NGepi, with many hippos in front of us for the whole stay. Reaching Kubu Island was quite an adventure, what a special place! And we enjoyed a lot Moremi, where we saw lions, eight in total, the last morning in the park, in Khwai. We also booked a trip to Sandwich Harbour through another company (Amazing 5 Tours) which was a great and fun experience, very recommended. Bushlore, the vehicle company, was great too. Their staff dedicated to us a long hour to explain us all the details about the car (other companies only devote 10 min to this). We had an issue with the fridge at the middle of the trip, but it was quickly solved in Kasane, at the Bushlore office there. We had also only one flat tire, very easy to change. The Toyota Hilux that we rented (with two roof tents) was great in all terrain.

Improvements or suggestions

All was excellent, I will only list a few suggestions: We found very useful to combine the GPS provided by Bushlore with other mapping resources: We installed the Tracks4Africa app in our mobile... All was excellent, I will only list a few suggestions: We found very useful to combine the GPS provided by Bushlore with other mapping resources: We installed the Tracks4Africa app in our mobile phone, and bought the detailed map of Africa. That was very useful, particularly in Moremi, all little roads appear there! We found also several tracks at Wikiloc which were very useful, particularly to reach and leave Kubu Island, where roads are not always obvious. Google Maps was also useful, for example in Etosha, to detect all the waterholes. We got SIM cards in Namibia (MTC) and Botswana (Mascom), which we found useful, particularly in Namibia where we found a better network. We also found the roads better in Namibia than Botswana (lots of potholes!).


Patrice, Julie and their daughters

10/10

All went very well. We had a wonderful trip with a lot of animals sightings. We would do it again.

Strengths

Friendly communications (thanks Marco). Strong expertise. Great itinerary. Everything was better than expected, seriously. The locations and the car were perfect.

Improvements or suggestions

That is minor, but distances are long and we felt rushed at times when spending only one night in each destination (which was almost always the case). A warning about that early in the booking... That is minor, but distances are long and we felt rushed at times when spending only one night in each destination (which was almost always the case). A warning about that early in the booking process could trigger modifications to the itinerary.


Liam Willis

10/10

Excellent and efficient from start to finish. Insightful, responsive and expert at all times.

Strengths

Hans had deep knowledge of every aspect of our trip. He went above and beyond to ensure our bespoke needs where met. His specific advice and input to our itinerary ensured our trip had the perfect... Hans had deep knowledge of every aspect of our trip. He went above and beyond to ensure our bespoke needs where met. His specific advice and input to our itinerary ensured our trip had the perfect balance, both in terms of the sites we stayed at and the experiences we enjoyed. I’m His advice and responsiveness during our trip was also invaluable.

Improvements or suggestions

Perhaps more clarity up front on the extent of the service provided for bespoke trips such as hours.


Harry

10/10

We had an amazing time on our visit to South Africa and would definitely use the company again. Very good, fast service when ordering and they gave personal advice on the trip which was very helpful.

Strengths

Very well-organised and varied itineraries, information on the website is comprehensive and accurate. Bushlore who provide the 4x4s also did a very good job - our vehicle was in excellent condition... Very well-organised and varied itineraries, information on the website is comprehensive and accurate. Bushlore who provide the 4x4s also did a very good job - our vehicle was in excellent condition with good strong camping equipment, and the handovers and airport transfers were also easy.

Improvements or suggestions

None really.


Andy

10/10

We found this company (Hans) extremly good to deal with. He was very flexible with date changes and responsive to messages and questions. Also gave very good advise on routes and itineraries.

Strengths

Flexibility
Responsiveness
Practical knowledge

Improvements or suggestions

The itinerary was clear, but it would have been useful to show the coordinates for each location on the summary sheet.
We would have preferred to pay by Mastercard.


Andreas Kirch

9/10

Very reliable company, with great knowledge of the vacation destinations

Strengths

very reliable;
well planned, varied route selection;
well selected destinations;
very short response time at all times;
good problem solvers

Improvements or suggestions

It would be nice if a little more information was held out without being asked:

1. "payable on arrival" = Nothing was reserved BUT don`t worry about it, there is never a problem to get a...
It would be nice if a little more information was held out without being asked:

1. "payable on arrival" = Nothing was reserved BUT don`t worry about it, there is never a problem to get a campsite
2. Info to customer: Ask the rental company for USB-adapters for the car because you have to aware that there is load shedding over a longer period in SA
3. It would be very helpful to have all the destination coordinates before starting the trip

I would skip Cape Vidal for a while, because the sanitary facilities there are in a very bad condition (4 toilets: 3 out of order and one broken). A couple who travel there once a year told us that it is getting worse.


Lara Mattei

8/10

Very good

Strengths

Gorgeous wild landscapes and lots of animals sighted.

Improvements or suggestions

Advise that the animals have access to the fields and that they frequently reach the field.


Michele Soragni

10/10

Very good experience

Strengths

Website, response time, trip suited on our requests

Improvements or suggestions

Improvements: Choose better car company (Bushtracker is not adequate for Botswana, see email in a few days)
Suggestions: More detailed day by day information on the trip on the Excel file. Improvements: Choose better car company (Bushtracker is not adequate for Botswana, see email in a few days)
Suggestions: More detailed day by day information on the trip on the Excel file.
Coming Back from Botswana we would have liked to go to Pilanesberg again and not Marakele (very crowded and not very interesting)
Chobe camp at Chobe Safari Lodge is very crowded and not very Wild. We would have preferred a wilder one