Reviews

9.5 / 10
44 reviews
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100% of the customers recommend this company.

Delivery speed
9.6/10
Ease of ordering
9.4/10
Information on the website
9/10
Order status updates
9.2/10
Response time
9.4/10
Customer-friendly
9.6/10
After sales
9/10

44 Reviews

Pascal Takacs

10/10

Helpful with good support when problems occured

Strengths

Professional organisation

Improvements or suggestions

Long travel distances at some days e.g. khwai to thobolos, little more information on the daily plans which roads to take


Kate Edgar

10/10

Helpful and knowledge members of staff who answered all our questions efficiently.

Strengths

Knowledge of Namibia

Improvements or suggestions

None. Happy with the arrangements


Heather

10/10

Excellent service, organised and responsive

Strengths

Adaptable and personable

Improvements or suggestions

None, we were happy with everything


Duncan & Katie / K&D Adventures

9/10

A positive experience dealing with the company to plan our trip. The trip was fantastic!

Strengths

Good routes with a network of camping sites. Good vehicle selection and well equipped. Personal facetime meeting was a really good feature and helped a lot with final pre trip preparations.

Improvements or suggestions

Clearer explanation of how the dual fuel tank worked and affected the fuel guage (guage will show full until one tank is empty) would have saved a bit of angst. Clearer explanation of boarder... Clearer explanation of how the dual fuel tank worked and affected the fuel guage (guage will show full until one tank is empty) would have saved a bit of angst. Clearer explanation of boarder charges to pay would be good. We thought it was all taken care of but had to pay for each border crossing. Do not rely on card payments and have some cash. Card machines were at reserve gates but were not working when we went. We could not pay until after spending 6 days in Morremi/Chobe.


yvonne (56) & stefan (47)

9/10

Competent, much experience, uncomplicated, conscientious

Strengths

selected camps, also tgere for the customer after the sale of the trip

Improvements or suggestions

see also my mail: chobe river lodge (safty); kalahari I would plan an extra day at CK, likewise at Savuti. omit bush camp for this.


Julia Potgieter

10/10

It was excellent, from beginning to end

Strengths

Planning and guidance

Improvements or suggestions

None


Guim, Bernat, Eva and Carles

10/10

Very hard to beat trip! What a great experience! We recommend this company 100%, you won’t regret. It’s been the trip of our lives.

Strengths

We booked a trip for the four of us (two adults plus two kids, 13 and 16) through Namibia, Botswana and the Victoria Falls, starting and ending in Windhoek. It was adapted a bit to our time... We booked a trip for the four of us (two adults plus two kids, 13 and 16) through Namibia, Botswana and the Victoria Falls, starting and ending in Windhoek. It was adapted a bit to our time schedule, we had 22 days in total. Our main contact was Marco, who was very professional, always responding quickly to our questions and doubts. Two weeks before departure we had a long virtual meeting with him which was very helpful. We did lots of km (5.200 in total), but the driving was always fun, with the changing landscape and types of road, from tar to gravel, sand and deep, deep sand. The combination of camps and B&Bs was excellent, we specially enjoyed the Gecko Camp (get the Moonlight site) and the Tree House at NGepi, with many hippos in front of us for the whole stay. Reaching Kubu Island was quite an adventure, what a special place! And we enjoyed a lot Moremi, where we saw lions, eight in total, the last morning in the park, in Khwai. We also booked a trip to Sandwich Harbour through another company (Amazing 5 Tours) which was a great and fun experience, very recommended. Bushlore, the vehicle company, was great too. Their staff dedicated to us a long hour to explain us all the details about the car (other companies only devote 10 min to this). We had an issue with the fridge at the middle of the trip, but it was quickly solved in Kasane, at the Bushlore office there. We had also only one flat tire, very easy to change. The Toyota Hilux that we rented (with two roof tents) was great in all terrain.

Improvements or suggestions

All was excellent, I will only list a few suggestions: We found very useful to combine the GPS provided by Bushlore with other mapping resources: We installed the Tracks4Africa app in our mobile... All was excellent, I will only list a few suggestions: We found very useful to combine the GPS provided by Bushlore with other mapping resources: We installed the Tracks4Africa app in our mobile phone, and bought the detailed map of Africa. That was very useful, particularly in Moremi, all little roads appear there! We found also several tracks at Wikiloc which were very useful, particularly to reach and leave Kubu Island, where roads are not always obvious. Google Maps was also useful, for example in Etosha, to detect all the waterholes. We got SIM cards in Namibia (MTC) and Botswana (Mascom), which we found useful, particularly in Namibia where we found a better network. We also found the roads better in Namibia than Botswana (lots of potholes!).


Patrice, Julie and their daughters

10/10

All went very well. We had a wonderful trip with a lot of animals sightings. We would do it again.

Strengths

Friendly communications (thanks Marco). Strong expertise. Great itinerary. Everything was better than expected, seriously. The locations and the car were perfect.

Improvements or suggestions

That is minor, but distances are long and we felt rushed at times when spending only one night in each destination (which was almost always the case). A warning about that early in the booking... That is minor, but distances are long and we felt rushed at times when spending only one night in each destination (which was almost always the case). A warning about that early in the booking process could trigger modifications to the itinerary.


Liam Willis

10/10

Excellent and efficient from start to finish. Insightful, responsive and expert at all times.

Strengths

Hans had deep knowledge of every aspect of our trip. He went above and beyond to ensure our bespoke needs where met. His specific advice and input to our itinerary ensured our trip had the perfect... Hans had deep knowledge of every aspect of our trip. He went above and beyond to ensure our bespoke needs where met. His specific advice and input to our itinerary ensured our trip had the perfect balance, both in terms of the sites we stayed at and the experiences we enjoyed. I’m His advice and responsiveness during our trip was also invaluable.

Improvements or suggestions

Perhaps more clarity up front on the extent of the service provided for bespoke trips such as hours.


Harry

10/10

We had an amazing time on our visit to South Africa and would definitely use the company again. Very good, fast service when ordering and they gave personal advice on the trip which was very helpful.

Strengths

Very well-organised and varied itineraries, information on the website is comprehensive and accurate. Bushlore who provide the 4x4s also did a very good job - our vehicle was in excellent condition... Very well-organised and varied itineraries, information on the website is comprehensive and accurate. Bushlore who provide the 4x4s also did a very good job - our vehicle was in excellent condition with good strong camping equipment, and the handovers and airport transfers were also easy.

Improvements or suggestions

None really.