Feedback Company

SCL Rotterdam

9.2 /10

StarStarStarStarHalf star

83 reviewsWrite review

checkbox94% recommends SCL Rotterdam!

Expertise of our service
StarStarStarStarHalf star
9.2/10
Information on the website
StarStarStarStarHalf star
9/10
Service response time
StarStarStarStarHalf star
9.2/10
83 reviews

Josien Harmsen

StarStarStarStarHalf star
9/10

Excellent help with registering UK car in The Netherlands

Improvements or suggestions
none
Strengths
SCL Rotterdam was recommended to me when I told my excellent removal firm, Henneken in Zoetermeer, that I also wanted to take my micro Nissan campervan when moving from the UK (a non-EU country) to The Netherlands. After a not so happy start when I didn’t get any reply to my email with questions about ‘who does what’, the CEO made clear that SCL can do everything in order to get my car registered as a Dutch car. And indeed, after dropping off my car at the offices in Schiedam once I was officially registered as living in The Netherlands, I didn’t need to do anything. SCL gave advice on the paperwork necessary for the removal firm to get the exemption of the Dutch car and motorcycle tax as the car was part of the imported household effects, looked after the necessary adjustments (changing head lights, etc), handled the registration of the car in the Dutch vehicle registration database after a very thorough inspection by the RDW (and a Customs check if requested), did the necessary paperwork for me getting the registration card, answered questions about some surprising differences between the UK and the Dutch registration, filed the return for the Dutch Road tax and arranged the registration plates (also for my bike carrier). All I had to do was to get the necessary insurance once I could pick the car up. On top of all that SCL took care of all the necessary paperwork (including numerous photographs, measurements, answering questions by the Dutch Tax Authorities) in order for me to get a 75% (2025, 50% next year) discount on the Road tax for my car as a camper. Quite a challenging operation, which I was not aware of. All in all, SCL did a great job, so I was happy to pay their, under the circumstances, quite reasonable invoice!

Published on

Alexander Jobs

StarStarStarStarStar
10/10

SCL Rotterdam is gewoon absoluut een aanrader!

Improvements or suggestions
Geen
Strengths
Snelheid, afspraken nakomen & veilig werken!

Published on

Willemsen

StarStarStarStarStar
10/10

Good

Improvements or suggestions
Perhaps some more feedback on progress
Strengths
Quick quote, and nice people to contact

Published on

Samer

StarStarStarStarStar
10/10

had an excellent experience with SCL Rotterdam. They handled the entire customs clearance and transport of my car from Jordan to Germany smoothly and professionally. Communication was always clear and timely. Special thanks to Ms. Jamie for her outstanding support throughout the whole process. Highly recommended!

Improvements or suggestions
Everything went very well — keep going forward
Strengths
Professional service, clear communication, fast processing, and friendly support.

Published on

Andre van der Wolde/ Inversion Beheer BV

StarStarStarStarStar
10/10

From order to delivery perfect communication and service

Strengths
Experienced team and passionated for their Jobs.
Improvements or suggestions
Non

Published on

John G.

StarStarStarStarStar
10/10

This was the first time I shipped a classic car from Europe to the US. My experiences with SCL was great! The staff from start to finish was patient and answered all my questions as quickly and competely despite the time difference. Most important my newly purchased car arrived at my home undamaged.

Improvements or suggestions
Perhaps washing car before shipment for free would be nice. My car arrved in Rotterdam covered in road salt. It cost me 50 euro to have it washed. But they did a nice job cleaning!
Strengths
Good communications and responsiveness

Published on

Josien Harmsen

StarEmpty starEmpty starEmpty starEmpty star
2/10

Still no proper quote after 4 weeks

Strengths
They probably are very good at doing the entire route of importing a car from home to home. However I'll bring my own car from UK to Netherlands after which it has to be 'converted' into a Dutch car. I asked them for help with that.
Improvements or suggestions
I big improvement would be to just send an answer to my email of 26 January which explained that I was not a standard case (as described in their quote) and asking them to indicate in which way they could help and what I would have to do myself. I rang a couple of times with the sales department which said they had past it on. Still no reply. I have now decided to ask another firm to help me out.

Published on

Karl Matthews

StarStarStarStarStar
10/10

Fantastic experience moving my vehicle

Improvements or suggestions
None
Strengths
Great communication, made the process simple, took care of everything. Super professional. Jamie de Zoete was super!

Published on

F.G Hibma

StarStarStarStarStar
10/10

Super bedrijf alles perfect gedaan en afgeleverd

Strengths
Perfect
Improvements or suggestions
Perfect

Published on

Pavlin Mladenov , Classic Cars BG EAD

StarStarStarStarStar
10/10

I am happy to work with professional. I have tranquility that everything going correct. Highly recommend SCL Rotterdam

Improvements or suggestions
It would be good the client to receive up-to-date information from SCL on transport stages more often from the responsible person.
Strengths
.

Published on

Edward Yerage

StarEmpty starEmpty starEmpty starEmpty star
2/10

I want to list the log I kept for my dealing with SCL Rotterdam; then you can judge whether or not you want to use this company: 1. The vehicle was picked up at my house in Germany on 29 Feb 2024. 2. I was led to believe that I would get my vehicle delivered to me at the latest on 22 March (per 2 Feb email). 3. I was told that once my vehicle was picked up, it would take 20-25 days under normal circumstances (per 2 Feb email). 4. The container that my Jeep would be on was not booked until 22 March (per 22 March. email). SCL Rotterdam had my vehicle for 23 days before it was even booked to come back to the USA. 5. After several attempts to ask my vehicle’s whereabouts, I was told, "I would have updates shortly.” Fearing my vehicle had been stolen due to the lack of communication, I contacted my insurance company for guidance. Once I informed Rotterdam SCL of this action, they started to give me updates (per 3 Apr email). 6. As of May 10, I still did not have my vehicle, nor have I been contacted to inform me when I will receive it. (promised 22 March – today is 10 May = 49 days late, and counting). 7. I did my due diligence and planned my family’s logistics for the 22 March date. I had to extend my rental vehicle to compensate for the time gap ($3,222). 8. If it weren’t for the grace of the freight-receiving entity, I would never have had any tracking information regarding my vehicle (emails can be provided upon request). 9. Vehicle arrived on 16 May (55 days late). The driver told me that if it wasn’t for the freight-receiving entity in Baltimore, I wouldn’t have gotten my vehicle for at least 10 more days. The inside of my vehicle had mold growing on the seats and smelled like mildew. I had to immediately get my car washed both inside and out. 10. A receiving fee of $2,465 was assessed that was not included in the fee, although it was highlighted in the contract that there would be a receiving fee (read the fine print), the total (just for shipment) ended up totaling $7,643.09 which is roughly half of what my vehicle is worth. If you add up the cost of the rental car extension, I paid $10, 865.09 for this. 11. The company offered me a 100 Euro discount for my troubles (per 14 May email). I respectfully declined.

Strengths
The customer service rep was nice.
Improvements or suggestions
Don't promise things or even mention things you do not intend on doing.

Published on

Andrey

StarStarStarStarStar
10/10

Simple, honest and perfect

Improvements or suggestions
None really
Strengths
Simple process, honest pricing and friendly staff

Published on

Anatolii

StarStarStarStarStar
10/10

Fast and furious. Actually just a good employee who are responding and willing to help

Strengths
Accuracy, there was a glitch in the documents done by RDW and the team had spotted and solved it asap
Improvements or suggestions
None

Published on

Vlad Andrei

StarStarStarStarStar
10/10

Best pros on the market! Highly recommended!

Improvements or suggestions
None these guys are the best in Market !
Strengths
Communication, prices , quality

Published on

Ludwig

StarStarStarStarStar
10/10

Great service end to end and loved working with everyone from SCL. Covered all my needs with importing my car from the US. Would recommend to anyone doing the same. They offered a few helpful additional services but were not pushy about them when I declined some of them. Very respectful and supportive throughout the entire process and really take care of everything.

Strengths
Great communication, take care of everything end to end, excellent and timely service throughout. Loved working with everyone.
Improvements or suggestions
Minor feedback: Keep emails in a single chain or use more modern ways of communicating (e.g. a WhatsApp group with all relevant employees from SCL). Consolidate all charges into a single invoice instead of multiple invoices.

Published on

Reviews

SCL Rotterdam collects company reviews at Feedback Company. The company collects reviews independently.

SCL Rotterdam has achieved the following results:

  • checkAverage score: 9.2/10
  • check83 collected reviews
  • checkFirst review written on 16 September 2016

SCL Rotterdam

SCL Rotterdam is your international full service provider for vehicle import, export and wholesales. We offer efficient solutions when and where you need it to get your car(s) on the road in another country.

Contact

SCL Rotterdam

Admiraal de Ruyterstraat 31

Schiedam 3115 HA

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation
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Net Promoter Score (NPS)=% Promoters - % Detractors

Expertise of our service
StarStarStarStarHalf star
9.2/10
Information on the website
StarStarStarStarHalf star
9/10
Service response time
StarStarStarStarHalf star
9.2/10
83 reviews

Josien Harmsen

StarStarStarStarHalf star
9/10

Excellent help with registering UK car in The Netherlands

Improvements or suggestions
none
Strengths
SCL Rotterdam was recommended to me when I told my excellent removal firm, Henneken in Zoetermeer, that I also wanted to take my micro Nissan campervan when moving from the UK (a non-EU country) to The Netherlands. After a not so happy start when I didn’t get any reply to my email with questions about ‘who does what’, the CEO made clear that SCL can do everything in order to get my car registered as a Dutch car. And indeed, after dropping off my car at the offices in Schiedam once I was officially registered as living in The Netherlands, I didn’t need to do anything. SCL gave advice on the paperwork necessary for the removal firm to get the exemption of the Dutch car and motorcycle tax as the car was part of the imported household effects, looked after the necessary adjustments (changing head lights, etc), handled the registration of the car in the Dutch vehicle registration database after a very thorough inspection by the RDW (and a Customs check if requested), did the necessary paperwork for me getting the registration card, answered questions about some surprising differences between the UK and the Dutch registration, filed the return for the Dutch Road tax and arranged the registration plates (also for my bike carrier). All I had to do was to get the necessary insurance once I could pick the car up. On top of all that SCL took care of all the necessary paperwork (including numerous photographs, measurements, answering questions by the Dutch Tax Authorities) in order for me to get a 75% (2025, 50% next year) discount on the Road tax for my car as a camper. Quite a challenging operation, which I was not aware of. All in all, SCL did a great job, so I was happy to pay their, under the circumstances, quite reasonable invoice!

Published on

Alexander Jobs

StarStarStarStarStar
10/10

SCL Rotterdam is gewoon absoluut een aanrader!

Improvements or suggestions
Geen
Strengths
Snelheid, afspraken nakomen & veilig werken!

Published on

Willemsen

StarStarStarStarStar
10/10

Good

Improvements or suggestions
Perhaps some more feedback on progress
Strengths
Quick quote, and nice people to contact

Published on

Samer

StarStarStarStarStar
10/10

had an excellent experience with SCL Rotterdam. They handled the entire customs clearance and transport of my car from Jordan to Germany smoothly and professionally. Communication was always clear and timely. Special thanks to Ms. Jamie for her outstanding support throughout the whole process. Highly recommended!

Improvements or suggestions
Everything went very well — keep going forward
Strengths
Professional service, clear communication, fast processing, and friendly support.

Published on

Andre van der Wolde/ Inversion Beheer BV

StarStarStarStarStar
10/10

From order to delivery perfect communication and service

Strengths
Experienced team and passionated for their Jobs.
Improvements or suggestions
Non

Published on

John G.

StarStarStarStarStar
10/10

This was the first time I shipped a classic car from Europe to the US. My experiences with SCL was great! The staff from start to finish was patient and answered all my questions as quickly and competely despite the time difference. Most important my newly purchased car arrived at my home undamaged.

Improvements or suggestions
Perhaps washing car before shipment for free would be nice. My car arrved in Rotterdam covered in road salt. It cost me 50 euro to have it washed. But they did a nice job cleaning!
Strengths
Good communications and responsiveness

Published on

Josien Harmsen

StarEmpty starEmpty starEmpty starEmpty star
2/10

Still no proper quote after 4 weeks

Strengths
They probably are very good at doing the entire route of importing a car from home to home. However I'll bring my own car from UK to Netherlands after which it has to be 'converted' into a Dutch car. I asked them for help with that.
Improvements or suggestions
I big improvement would be to just send an answer to my email of 26 January which explained that I was not a standard case (as described in their quote) and asking them to indicate in which way they could help and what I would have to do myself. I rang a couple of times with the sales department which said they had past it on. Still no reply. I have now decided to ask another firm to help me out.

Published on

Karl Matthews

StarStarStarStarStar
10/10

Fantastic experience moving my vehicle

Improvements or suggestions
None
Strengths
Great communication, made the process simple, took care of everything. Super professional. Jamie de Zoete was super!

Published on

F.G Hibma

StarStarStarStarStar
10/10

Super bedrijf alles perfect gedaan en afgeleverd

Strengths
Perfect
Improvements or suggestions
Perfect

Published on

Pavlin Mladenov , Classic Cars BG EAD

StarStarStarStarStar
10/10

I am happy to work with professional. I have tranquility that everything going correct. Highly recommend SCL Rotterdam

Improvements or suggestions
It would be good the client to receive up-to-date information from SCL on transport stages more often from the responsible person.
Strengths
.

Published on

Edward Yerage

StarEmpty starEmpty starEmpty starEmpty star
2/10

I want to list the log I kept for my dealing with SCL Rotterdam; then you can judge whether or not you want to use this company: 1. The vehicle was picked up at my house in Germany on 29 Feb 2024. 2. I was led to believe that I would get my vehicle delivered to me at the latest on 22 March (per 2 Feb email). 3. I was told that once my vehicle was picked up, it would take 20-25 days under normal circumstances (per 2 Feb email). 4. The container that my Jeep would be on was not booked until 22 March (per 22 March. email). SCL Rotterdam had my vehicle for 23 days before it was even booked to come back to the USA. 5. After several attempts to ask my vehicle’s whereabouts, I was told, "I would have updates shortly.” Fearing my vehicle had been stolen due to the lack of communication, I contacted my insurance company for guidance. Once I informed Rotterdam SCL of this action, they started to give me updates (per 3 Apr email). 6. As of May 10, I still did not have my vehicle, nor have I been contacted to inform me when I will receive it. (promised 22 March – today is 10 May = 49 days late, and counting). 7. I did my due diligence and planned my family’s logistics for the 22 March date. I had to extend my rental vehicle to compensate for the time gap ($3,222). 8. If it weren’t for the grace of the freight-receiving entity, I would never have had any tracking information regarding my vehicle (emails can be provided upon request). 9. Vehicle arrived on 16 May (55 days late). The driver told me that if it wasn’t for the freight-receiving entity in Baltimore, I wouldn’t have gotten my vehicle for at least 10 more days. The inside of my vehicle had mold growing on the seats and smelled like mildew. I had to immediately get my car washed both inside and out. 10. A receiving fee of $2,465 was assessed that was not included in the fee, although it was highlighted in the contract that there would be a receiving fee (read the fine print), the total (just for shipment) ended up totaling $7,643.09 which is roughly half of what my vehicle is worth. If you add up the cost of the rental car extension, I paid $10, 865.09 for this. 11. The company offered me a 100 Euro discount for my troubles (per 14 May email). I respectfully declined.

Strengths
The customer service rep was nice.
Improvements or suggestions
Don't promise things or even mention things you do not intend on doing.

Published on

Andrey

StarStarStarStarStar
10/10

Simple, honest and perfect

Improvements or suggestions
None really
Strengths
Simple process, honest pricing and friendly staff

Published on

Anatolii

StarStarStarStarStar
10/10

Fast and furious. Actually just a good employee who are responding and willing to help

Strengths
Accuracy, there was a glitch in the documents done by RDW and the team had spotted and solved it asap
Improvements or suggestions
None

Published on

Vlad Andrei

StarStarStarStarStar
10/10

Best pros on the market! Highly recommended!

Improvements or suggestions
None these guys are the best in Market !
Strengths
Communication, prices , quality

Published on

Ludwig

StarStarStarStarStar
10/10

Great service end to end and loved working with everyone from SCL. Covered all my needs with importing my car from the US. Would recommend to anyone doing the same. They offered a few helpful additional services but were not pushy about them when I declined some of them. Very respectful and supportive throughout the entire process and really take care of everything.

Strengths
Great communication, take care of everything end to end, excellent and timely service throughout. Loved working with everyone.
Improvements or suggestions
Minor feedback: Keep emails in a single chain or use more modern ways of communicating (e.g. a WhatsApp group with all relevant employees from SCL). Consolidate all charges into a single invoice instead of multiple invoices.

Published on

Reviews

SCL Rotterdam collects company reviews at Feedback Company. The company collects reviews independently.

SCL Rotterdam has achieved the following results:

  • checkAverage score: 9.2/10
  • check83 collected reviews
  • checkFirst review written on 16 September 2016

SCL Rotterdam

SCL Rotterdam is your international full service provider for vehicle import, export and wholesales. We offer efficient solutions when and where you need it to get your car(s) on the road in another country.

Contact

SCL Rotterdam

Admiraal de Ruyterstraat 31

Schiedam 3115 HA

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation