The customer service was brilliant. Despite small trouble with the order process they were friendly and very helpful. Plus I am very grateful for the small gift they send along (Thank you Rick!)
Constantinos Petrinos
10/10
Great selection, very fast shipment. GREAT
Anonymously
10/10
Flawless and quick, well packed and loved the gift packing option
Katarzyna
10/10
Super szybka wysyłka.
Susan Novak
10/10
I am in the U.S. and ordered a LE Pelikan (red/white). My bank kept flagging the purchase as fraud, but Akkerman's service person, Rick Dekker, was extremely patient and provided me links to...I am in the U.S. and ordered a LE Pelikan (red/white). My bank kept flagging the purchase as fraud, but Akkerman's service person, Rick Dekker, was extremely patient and provided me links to complete the purchase (with a different credit card). The item came quickly, as ordered, carefully packaged and with a tote bag as well! The overall experience was outstanding, especially the marked-down price of the pen.
Anonymously
6/10
I bought an Italian fountain pen, the most expensive pen I’ve ever bought. When it arrived, in super speedy time I was pleased to begin with. It was beautifully made and wrote very nicely for the...I bought an Italian fountain pen, the most expensive pen I’ve ever bought. When it arrived, in super speedy time I was pleased to begin with. It was beautifully made and wrote very nicely for the first half a dozen lines then it dried up and wouldn’t write, it felt dry and scratchy and unusable. I tried cleaning it and flushing it through with clean water but it was still no good. I reached out to Akkerman via email asking for help but received no reply. On asking for help from the online fountain pen community I had a range of suggestions from further cleaning, to using nib cleaning solution to disassemble it, to adjusting the tines with brass, to returning it. After several rounds of cleaning it warm soapy water, bathing it in nib cleaning solution and changing the ink, I finally managed to work out the dirt in the nib causing the blockage. The pen works well now. But spending £200 on a pen, I did not expect this experience or the lack of help from Akkerman.
Anonymously
10/10
Wonderful!
Anonymously
9/10
Perfect
Anonymously
10/10
Outstanding
Michel K.
10/10
I have always gotten incredible service at this store. I actually started my fountain pen journey with them in October of 2022 and have purchased many nice pens from them. I have also found many...I have always gotten incredible service at this store. I actually started my fountain pen journey with them in October of 2022 and have purchased many nice pens from them. I have also found many rare finds with them. They always make sure that everything is perfect. It is very easy to communicate with them and they always provide me with all of the information I request. I would say that almost every store in the fountain pen community have been great, but the service here is truly exceptional. I am located in Canada, so I truly have to trust the people that I am dealing with being so far away and they have never disappointed me !
Thanks again Mr.Dekker for always making me feel like a VIP at your store !
