Very good service
Clear and specific information and pricing
Reacted to the complaint regarding damaged filter set and sent the replacement
Dear mr. Semeskevicius,
I am sorry to hear that we shipped the new filtersets to your temporary addres in Germany. We were not aware that this was your temporary address. It was the only given shipping address when the order was placed. If we would have been informed directly we would of course have shipped it to your current address. Now we were not able to as we only found out your issue by reading your review online. Please contact us directly next time then we are able to correct it.
Fantastic service --- speedy delivery.
Clarity of information about air filters, I was able to get the exact right ones with Summer Bypass (a better fit than those without). Far better value than buying in the UK (I only found one supplier here). Ordered 5 sets to get free p&p, but in future might consider the subscription with reminders service. Overall, as an individual householder, I felt the company to be very customer friendly and would recommend.
Communicated well. One item was delayed, and that was explained clearly. Items were exactly as described.