Feedback Company

Hollandbikeshop.com

8.2 /10

StarStarStarStarEmpty star

257 reviewsWrite review

checkbox85% recommends Hollandbikeshop.com!

After sales
StarStarStarStarEmpty star
8/10
Customer-friendly
StarStarStarStarEmpty star
8.2/10
Delivery speed
StarStarStarStarEmpty star
8.4/10
257 reviews

Damian

Half starEmpty starEmpty starEmpty starEmpty star
1/10

You sent my order to the wrong address

Improvements or suggestions
send parcels to the right address
Strengths
No strengths
Product of service:
Humpert Ø25.4mm 190mm

Published on

Maja Björklöv

StarStarStarEmpty starEmpty star
6/10

I have received no information/updates on delivery? I rather answer after delivery!

Strengths
nice but misunderstood answers before ordering!
Improvements or suggestions
send delivery information
Product of service:
2 helmets ordered

Published on

Tomasz

StarStarStarStarStar
10/10

Oke

Strengths
Oke
Improvements or suggestions
Oke
Product of service:
Osłona bateria Bosch

Published on

Lennart Kjörling

StarStarEmpty starEmpty starEmpty star
4/10

Confusion

Strengths
No
Improvements or suggestions
I was told that you should deliver it fast. This information was not accurate
Product of service:
Wheel

Published on

Ari Kauppinen

StarEmpty starEmpty starEmpty starEmpty star
2/10

Completely worthless customer service. AVOID!!!

Strengths
N/A
Improvements or suggestions
After sales customer service is useless
Product of service:
One 50 saddle bag 0.5L QR

Published on

Vilius

StarStarStarStarStar
10/10

fast delivery,but shipping is bit expensive.

Improvements or suggestions
so far all ok.
Strengths
found what i needed
Product of service:
Eurofender Clips For Rapido Spatbord(5)

Published on

Mira Helenius

Half starEmpty starEmpty starEmpty starEmpty star
1/10

I did never get my order

Product of service:
Brakes

Published on

TR

StarStarStarStarStar
10/10

Purchase

Strengths
-
Improvements or suggestions
-
Product of service:
Gear

Published on

Kati Martenson

StarStarStarStarStar
10/10

Easy to order items and reliable and quick delivery.

Improvements or suggestions
-
Strengths
Good websites.
Product of service:
Selle Royal Essenza+ saddle

Published on

Karel

StarStarStarStarStar
10/10

veri fast

Strengths
stuff in stock
Improvements or suggestions
none
Product of service:
trp disc brake rotors

Published on

Dino

StarStarStarStarStar
10/10

Good

Strengths
Good
Improvements or suggestions
Good
Product of service:
Sunrace shifer

Published on

Kris

StarStarStarStarStar
10/10

purchasing shoes Fizik Carbon2

Strengths
Contact,delivery
Improvements or suggestions
It's ok
Product of service:
Fizik vento infinito carbon 2

Published on

Petr

StarStarStarStarStar
10/10

Velmi dobré. zboží přes půl evropy za dva dny. Příznivé ceny

Strengths
Rychlost, cena

Published on

Jerngruppen Sverige AB

StarStarStarStarHalf star
9/10

Easy and quick!

Strengths
The great variety in the range of goods.
Improvements or suggestions
None
Product of service:
Elvedes kabeljusterarbult

Published on

Hollandbikeshop.com

Half starEmpty starEmpty starEmpty starEmpty star
1/10

Avoid this shop

Improvements or suggestions
Terrible customer service – Avoid this shop! I purchased a Burley Encore X cover from HollandBikeShop, and it turned out to be defective within the warranty period. The manufacturer confirmed that it was a warranty issue and that I was entitled to a replacement. However, HollandBikeShop refused to send me the new cover unless I sent the defective one first—even though I use it daily and cannot be without it. Instead of finding a fair solution, they hung up on me mid-call and ignored my messages. I had to escalate the issue to the distributor and even consider filing a complaint with Dutch consumer authorities. This is by far the worst customer service experience I have ever had. They do not respect their customers or their legal rights. If you expect decent service and a trustworthy company, avoid HollandBikeShop.com at all costs.
Strengths
Nothing
Product of service:
Cover burley encore x

Published on

Reviews

Hollandbikeshop.com collects company reviews at Feedback Company. The company collects reviews independently.

Hollandbikeshop.com has achieved the following results:

  • checkAverage score: 8.2/10
  • check257 collected reviews
  • checkFirst review written on 20 April 2016

Hollandbikeshop.com

Hollandbikeshop.com is passionate about cycling and has many years of experience in the bicycle industry. We sell just about everything to do with cycling, from children's bicycles to bicycle parts and bicycle accessories. Thanks to years of experience, we're able to offer you a product range of the highest quality and diversity for the most competitive prices. For all your bicycles, bicycle parts and bicycle accessories, you've come to the right place at Hollandbikeshop.com.

Contact

Hollandbikeshop.com

Molenweer 22

2291NR Wateringen

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation
detractors00%
passives00%
promoters00%
sadface
0
sadface
1
sadface
2
sadface
3
sadface
4
sadface
5
sadface
6
neutralface
7
neutralface
8
happyface
9
happyface
10

Net Promoter Score (NPS)=% Promoters - % Detractors

After sales
StarStarStarStarEmpty star
8/10
Customer-friendly
StarStarStarStarEmpty star
8.2/10
Delivery speed
StarStarStarStarEmpty star
8.4/10
257 reviews

Damian

Half starEmpty starEmpty starEmpty starEmpty star
1/10

You sent my order to the wrong address

Improvements or suggestions
send parcels to the right address
Strengths
No strengths
Product of service:
Humpert Ø25.4mm 190mm

Published on

Maja Björklöv

StarStarStarEmpty starEmpty star
6/10

I have received no information/updates on delivery? I rather answer after delivery!

Strengths
nice but misunderstood answers before ordering!
Improvements or suggestions
send delivery information
Product of service:
2 helmets ordered

Published on

Tomasz

StarStarStarStarStar
10/10

Oke

Strengths
Oke
Improvements or suggestions
Oke
Product of service:
Osłona bateria Bosch

Published on

Lennart Kjörling

StarStarEmpty starEmpty starEmpty star
4/10

Confusion

Strengths
No
Improvements or suggestions
I was told that you should deliver it fast. This information was not accurate
Product of service:
Wheel

Published on

Ari Kauppinen

StarEmpty starEmpty starEmpty starEmpty star
2/10

Completely worthless customer service. AVOID!!!

Strengths
N/A
Improvements or suggestions
After sales customer service is useless
Product of service:
One 50 saddle bag 0.5L QR

Published on

Vilius

StarStarStarStarStar
10/10

fast delivery,but shipping is bit expensive.

Improvements or suggestions
so far all ok.
Strengths
found what i needed
Product of service:
Eurofender Clips For Rapido Spatbord(5)

Published on

Mira Helenius

Half starEmpty starEmpty starEmpty starEmpty star
1/10

I did never get my order

Product of service:
Brakes

Published on

TR

StarStarStarStarStar
10/10

Purchase

Strengths
-
Improvements or suggestions
-
Product of service:
Gear

Published on

Kati Martenson

StarStarStarStarStar
10/10

Easy to order items and reliable and quick delivery.

Improvements or suggestions
-
Strengths
Good websites.
Product of service:
Selle Royal Essenza+ saddle

Published on

Karel

StarStarStarStarStar
10/10

veri fast

Strengths
stuff in stock
Improvements or suggestions
none
Product of service:
trp disc brake rotors

Published on

Dino

StarStarStarStarStar
10/10

Good

Strengths
Good
Improvements or suggestions
Good
Product of service:
Sunrace shifer

Published on

Kris

StarStarStarStarStar
10/10

purchasing shoes Fizik Carbon2

Strengths
Contact,delivery
Improvements or suggestions
It's ok
Product of service:
Fizik vento infinito carbon 2

Published on

Petr

StarStarStarStarStar
10/10

Velmi dobré. zboží přes půl evropy za dva dny. Příznivé ceny

Strengths
Rychlost, cena

Published on

Jerngruppen Sverige AB

StarStarStarStarHalf star
9/10

Easy and quick!

Strengths
The great variety in the range of goods.
Improvements or suggestions
None
Product of service:
Elvedes kabeljusterarbult

Published on

Hollandbikeshop.com

Half starEmpty starEmpty starEmpty starEmpty star
1/10

Avoid this shop

Improvements or suggestions
Terrible customer service – Avoid this shop! I purchased a Burley Encore X cover from HollandBikeShop, and it turned out to be defective within the warranty period. The manufacturer confirmed that it was a warranty issue and that I was entitled to a replacement. However, HollandBikeShop refused to send me the new cover unless I sent the defective one first—even though I use it daily and cannot be without it. Instead of finding a fair solution, they hung up on me mid-call and ignored my messages. I had to escalate the issue to the distributor and even consider filing a complaint with Dutch consumer authorities. This is by far the worst customer service experience I have ever had. They do not respect their customers or their legal rights. If you expect decent service and a trustworthy company, avoid HollandBikeShop.com at all costs.
Strengths
Nothing
Product of service:
Cover burley encore x

Published on

Reviews

Hollandbikeshop.com collects company reviews at Feedback Company. The company collects reviews independently.

Hollandbikeshop.com has achieved the following results:

  • checkAverage score: 8.2/10
  • check257 collected reviews
  • checkFirst review written on 20 April 2016

Hollandbikeshop.com

Hollandbikeshop.com is passionate about cycling and has many years of experience in the bicycle industry. We sell just about everything to do with cycling, from children's bicycles to bicycle parts and bicycle accessories. Thanks to years of experience, we're able to offer you a product range of the highest quality and diversity for the most competitive prices. For all your bicycles, bicycle parts and bicycle accessories, you've come to the right place at Hollandbikeshop.com.

Contact

Hollandbikeshop.com

Molenweer 22

2291NR Wateringen

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation