Feedback Company

Hollandbikeshop.com

8.1 /10

StarStarStarStarEmpty star

279 reviewsWrite review

checkbox84% recommends Hollandbikeshop.com!

After sales
StarStarStarStarEmpty star
7.8/10
Customer-friendly
StarStarStarStarEmpty star
8.2/10
Delivery speed
StarStarStarStarEmpty star
8.2/10
279 reviews

molly martin

Half starEmpty starEmpty starEmpty starEmpty star
1/10

terrible. i only received ONE of the items i ordered. i did not get information about when my order would arrive, nor did i get the code for the package.

Strengths
no
Improvements or suggestions
i ordered fenders and a trailer. i had no idea when my items were coming. only the fenders arrived. when they arrived, i did not receive the code for the delivery driver. WHERE IS MY TRAILER? maybe ordering more than one item is a mistake?
Product of service:
Burley Travoy Transport Bicycle Trailer - Black

Published on

Javier Gomez

StarStarStarStarHalf star
9/10

Very good 👍.

Improvements or suggestions
More retro/vintage bicycle parts.
Strengths
Wide selection.
Product of service:
Several.

Published on

Simon

StarStarStarEmpty starEmpty star
6/10

I have ordered two times

Strengths
They have a good offering also of niche/special parts, prices are OK.
Improvements or suggestions
They inevitably disappoint regarding delivery times because they overpromise - don’t say “delivery tomorrow if ordered before 5” if you’re not 100% sure you can do it. Two times now I have ordered and it has taken 3-4 days for processing plus delivery. I would normally have been okay with this time, but when you have been promised something else it makes for a disappointing experience. It is also frustrating that there is no “add to cart” already when browsing through the list of products, but you have to enter a product’s specific page to add to cart. This makes for a lot of jumping back and forth and gives a generally worse experience.
Product of service:
10-20 different small parts, bearings etc

Published on

J. A. SANTOS

StarStarStarStarHalf star
9/10

Perfect :)

Improvements or suggestions
Keep doing the great job
Strengths
Everything
Product of service:
SELL ROYAL

Published on

Molnár David

StarStarStarStarStar
10/10

Má první zkušenost a bez problémů

Improvements or suggestions
Nic
Strengths
Rychlost
Product of service:
Argotal enduro soft

Published on

Johan Axelsson

StarStarStarStarHalf star
9/10

I have an old bike that I inherited from my grandma, it was built sometime in the 1950s-1960s. The pin in the front wheel (that you tighten to keep the wheel to the frame) has been acting up so I tried to find a new piece. I looked EVERYWHERE to find one identical to the original. Hollandbikeshop was the ONLY shop where I found an identical part, excluding the outer nut which is just a generic nut, which is fine. I got a couple of ball bearings and some grease too. Safe to say I am very happy with my purchase and recommend these good folks to anyone looking for parts to bikes older than most people.

Strengths
Everything except delivery time. Even the websites search function was surprisingly not awful finding very specific items (take notes, AMAZON).
Improvements or suggestions
Delivery time.
Product of service:
Multiplayer Framaxel Ø7.79 x 127mm Komplett Med Contramoeren

Published on

Ireneusz

StarStarStarStarStar
10/10

Super firma szybkość

Strengths
Szybka dostawa
Improvements or suggestions
Nie ma
Product of service:
Farba biała

Published on

chmi

StarEmpty starEmpty starEmpty starEmpty star
2/10

catastrophic / Avoid

Improvements or suggestions
respect the laws! warranty for received broken items is not an option!
Strengths
probably a lucrative business
Product of service:
bike items, crankset bent on arrival

Published on

Popa Gabriel

Half starEmpty starEmpty starEmpty starEmpty star
1/10

Am comandat în data de 17,am plătit.Suntem în data de 21 și nu am primit nimic,numai promisiuni.

Improvements or suggestions
Dacă nu au produsele,mai bine spun,nu declară că în două zile vor veni.
Strengths
Neserioasă
Product of service:
Apărătoare lanț

Published on

Karel

StarStarStarStarStar
10/10

The communication with the company is very fast.

Strengths
Fast shipment, communication.
Improvements or suggestions
Nothing.
Product of service:
Pro-User FG3 Fahrradträger 13/7-Polig Für. 3-Fahrr

Published on

IH Management Kft.

StarHalf starEmpty starEmpty starEmpty star
3/10

Very strange billing

Strengths
scope of products
Improvements or suggestions
Don't let a business customer place an order before it's registration is approved by finance department.
Product of service:
FastRider Nara Double Pannier 33L - Decoration/Eggplant

Published on

Agata

StarStarStarStarStar
10/10

Easy ordering and quick shipping. Glad I can order parts and accessories that are hard to come by in UK.

Improvements or suggestions
None
Strengths
Quick international shipping (two working days to Poland)
Product of service:
Hoodie cushion and backrest

Published on

None

Half starEmpty starEmpty starEmpty starEmpty star
1/10

Such bad service! Not helpful although they’ve done wrong with my order. It could have been easily fixed but their laziness got in the way.

Strengths
Have nothing to say since I didn’t receive my product
Improvements or suggestions
Employ people that actually care about service and building a good reputation.
Product of service:
Child seats

Published on

Eva H.

StarHalf starEmpty starEmpty starEmpty star
3/10

I am very angry, because the goods arrived incomplete. Very important components for attaching the child bicycle seat to the bike are missing. Specifically: 8 screws and 2 plates for the Thule Quick Release bracket. Without these components, I cannot attach the seat to the bike and I cannot use it. It is a big complication and problem for me and I am angry and disappointed because I need the seat. The delivery of the goods was fast and without complications.

Strengths
Good price, fast delivery
Improvements or suggestions
Precisely check whether the goods are complete before packaging and sending :(
Product of service:
Thule Yepp 2 Maxi Frame Mount

Published on

Paul Beven

StarStarStarStarStar
10/10

Uitstekend

Improvements or suggestions
Nix
Strengths
Snel
Product of service:
Frame lock fitting kit

Published on

Reviews

Hollandbikeshop.com collects company reviews at Feedback Company. The company collects reviews independently.

Hollandbikeshop.com has achieved the following results:

  • checkAverage score: 8.1/10
  • check279 collected reviews
  • checkFirst review written on 20 April 2016

Hollandbikeshop.com

Hollandbikeshop.com is passionate about cycling and has many years of experience in the bicycle industry. We sell just about everything to do with cycling, from children's bicycles to bicycle parts and bicycle accessories. Thanks to years of experience, we're able to offer you a product range of the highest quality and diversity for the most competitive prices. For all your bicycles, bicycle parts and bicycle accessories, you've come to the right place at Hollandbikeshop.com.

Contact

Hollandbikeshop.com

Molenweer 22

2291NR Wateringen

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation
detractors00%
passives00%
promoters00%
sadface
0
sadface
1
sadface
2
sadface
3
sadface
4
sadface
5
sadface
6
neutralface
7
neutralface
8
happyface
9
happyface
10

Net Promoter Score (NPS)=% Promoters - % Detractors

After sales
StarStarStarStarEmpty star
7.8/10
Customer-friendly
StarStarStarStarEmpty star
8.2/10
Delivery speed
StarStarStarStarEmpty star
8.2/10
279 reviews

molly martin

Half starEmpty starEmpty starEmpty starEmpty star
1/10

terrible. i only received ONE of the items i ordered. i did not get information about when my order would arrive, nor did i get the code for the package.

Strengths
no
Improvements or suggestions
i ordered fenders and a trailer. i had no idea when my items were coming. only the fenders arrived. when they arrived, i did not receive the code for the delivery driver. WHERE IS MY TRAILER? maybe ordering more than one item is a mistake?
Product of service:
Burley Travoy Transport Bicycle Trailer - Black

Published on

Javier Gomez

StarStarStarStarHalf star
9/10

Very good 👍.

Improvements or suggestions
More retro/vintage bicycle parts.
Strengths
Wide selection.
Product of service:
Several.

Published on

Simon

StarStarStarEmpty starEmpty star
6/10

I have ordered two times

Strengths
They have a good offering also of niche/special parts, prices are OK.
Improvements or suggestions
They inevitably disappoint regarding delivery times because they overpromise - don’t say “delivery tomorrow if ordered before 5” if you’re not 100% sure you can do it. Two times now I have ordered and it has taken 3-4 days for processing plus delivery. I would normally have been okay with this time, but when you have been promised something else it makes for a disappointing experience. It is also frustrating that there is no “add to cart” already when browsing through the list of products, but you have to enter a product’s specific page to add to cart. This makes for a lot of jumping back and forth and gives a generally worse experience.
Product of service:
10-20 different small parts, bearings etc

Published on

J. A. SANTOS

StarStarStarStarHalf star
9/10

Perfect :)

Improvements or suggestions
Keep doing the great job
Strengths
Everything
Product of service:
SELL ROYAL

Published on

Molnár David

StarStarStarStarStar
10/10

Má první zkušenost a bez problémů

Improvements or suggestions
Nic
Strengths
Rychlost
Product of service:
Argotal enduro soft

Published on

Johan Axelsson

StarStarStarStarHalf star
9/10

I have an old bike that I inherited from my grandma, it was built sometime in the 1950s-1960s. The pin in the front wheel (that you tighten to keep the wheel to the frame) has been acting up so I tried to find a new piece. I looked EVERYWHERE to find one identical to the original. Hollandbikeshop was the ONLY shop where I found an identical part, excluding the outer nut which is just a generic nut, which is fine. I got a couple of ball bearings and some grease too. Safe to say I am very happy with my purchase and recommend these good folks to anyone looking for parts to bikes older than most people.

Strengths
Everything except delivery time. Even the websites search function was surprisingly not awful finding very specific items (take notes, AMAZON).
Improvements or suggestions
Delivery time.
Product of service:
Multiplayer Framaxel Ø7.79 x 127mm Komplett Med Contramoeren

Published on

Ireneusz

StarStarStarStarStar
10/10

Super firma szybkość

Strengths
Szybka dostawa
Improvements or suggestions
Nie ma
Product of service:
Farba biała

Published on

chmi

StarEmpty starEmpty starEmpty starEmpty star
2/10

catastrophic / Avoid

Improvements or suggestions
respect the laws! warranty for received broken items is not an option!
Strengths
probably a lucrative business
Product of service:
bike items, crankset bent on arrival

Published on

Popa Gabriel

Half starEmpty starEmpty starEmpty starEmpty star
1/10

Am comandat în data de 17,am plătit.Suntem în data de 21 și nu am primit nimic,numai promisiuni.

Improvements or suggestions
Dacă nu au produsele,mai bine spun,nu declară că în două zile vor veni.
Strengths
Neserioasă
Product of service:
Apărătoare lanț

Published on

Karel

StarStarStarStarStar
10/10

The communication with the company is very fast.

Strengths
Fast shipment, communication.
Improvements or suggestions
Nothing.
Product of service:
Pro-User FG3 Fahrradträger 13/7-Polig Für. 3-Fahrr

Published on

IH Management Kft.

StarHalf starEmpty starEmpty starEmpty star
3/10

Very strange billing

Strengths
scope of products
Improvements or suggestions
Don't let a business customer place an order before it's registration is approved by finance department.
Product of service:
FastRider Nara Double Pannier 33L - Decoration/Eggplant

Published on

Agata

StarStarStarStarStar
10/10

Easy ordering and quick shipping. Glad I can order parts and accessories that are hard to come by in UK.

Improvements or suggestions
None
Strengths
Quick international shipping (two working days to Poland)
Product of service:
Hoodie cushion and backrest

Published on

None

Half starEmpty starEmpty starEmpty starEmpty star
1/10

Such bad service! Not helpful although they’ve done wrong with my order. It could have been easily fixed but their laziness got in the way.

Strengths
Have nothing to say since I didn’t receive my product
Improvements or suggestions
Employ people that actually care about service and building a good reputation.
Product of service:
Child seats

Published on

Eva H.

StarHalf starEmpty starEmpty starEmpty star
3/10

I am very angry, because the goods arrived incomplete. Very important components for attaching the child bicycle seat to the bike are missing. Specifically: 8 screws and 2 plates for the Thule Quick Release bracket. Without these components, I cannot attach the seat to the bike and I cannot use it. It is a big complication and problem for me and I am angry and disappointed because I need the seat. The delivery of the goods was fast and without complications.

Strengths
Good price, fast delivery
Improvements or suggestions
Precisely check whether the goods are complete before packaging and sending :(
Product of service:
Thule Yepp 2 Maxi Frame Mount

Published on

Paul Beven

StarStarStarStarStar
10/10

Uitstekend

Improvements or suggestions
Nix
Strengths
Snel
Product of service:
Frame lock fitting kit

Published on

Reviews

Hollandbikeshop.com collects company reviews at Feedback Company. The company collects reviews independently.

Hollandbikeshop.com has achieved the following results:

  • checkAverage score: 8.1/10
  • check279 collected reviews
  • checkFirst review written on 20 April 2016

Hollandbikeshop.com

Hollandbikeshop.com is passionate about cycling and has many years of experience in the bicycle industry. We sell just about everything to do with cycling, from children's bicycles to bicycle parts and bicycle accessories. Thanks to years of experience, we're able to offer you a product range of the highest quality and diversity for the most competitive prices. For all your bicycles, bicycle parts and bicycle accessories, you've come to the right place at Hollandbikeshop.com.

Contact

Hollandbikeshop.com

Molenweer 22

2291NR Wateringen

Reliable and transparent

To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).

Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.

Data Pro Code
MOA Fair Data keurmerk
Feedback Company
Google Review Partner
Elemental Water Foundation