Simple and easy to use
Strengths
Easy to use web site
Quick and responsive
Improvements or suggestions
Issues with the order page not prepopulating the address when ordering repeatedly
Easy to use web site
Quick and responsive
Issues with the order page not prepopulating the address when ordering repeatedly
Cheap prices
New customer service representative. Screen proofs. Print and delivery updates to customers
Quick delivery of excellent product
Quick service, value for money
Keep customers informed. There is not point having a tracking system if its not accurate. Best to scrap it.
For recycled paper printing, the price is very reasonable.
I think the customer services employee needs to be replaced because he has zero understanding of what this means.
I was looking for printing onto recycled paper that was reasonably priced. I found the website very easy to use.
The end product was exactly as requested. Once I was speaking you alex communication was a lot better
Several emails to the sales inbox received no response. Improving communication would be helpful. The new website is better for ordering but I had to try several times to get the orders through...
product range and pricing. Rene appears to be overloaded
Improve the customer journey
1) The dashboard needs updating to show the true order status
2) Quicker response to emails
3) More proactive communication if order slips
print a4 landscape
Timeliness
french translation
Good communications
Timely service
Offer choice of paper -it was poor quality
online print shop