Reviews

9 / 10
119 reviews
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95% of the customers recommend this company.

Delivery speed
8.4/10
Ease of ordering
8.8/10
Information on the website
8.8/10
Order status updates
9/10
Response time
9.4/10
Customer-friendly
9.2/10
After sales
8.4/10

119 Reviews

John Brewster

10/10

While delighted to construct my own shirt with Mandarin collar, it arrived with the sleeves too long, and stitched with wrong colour thread.

Strengths

I liked the choice of fabrics, collars and cuffs, and the quick service. I like the assurance to get the first shirt a perfect fit and I am awaiting a response to my claim as the sleeves are too long.

Improvements or suggestions

A tape measure could be useful after all, and not too difficult an option! My shirt sleeves are always too long, but you did not leave me a box in which to give you that advice when I ordered.


Nawrass

4/10

Niet tevreden

Strengths

beneden de maat

Improvements or suggestions

het lijkt absoluut niet op een op maat gemaakte overhemd. Een getailleerde overhemd bij de winkel is veel beter


Dawid Kotur

2/10

Appalling servie!

Strengths

none - appalling service. I waited a month and my shirts are still not here.

Improvements or suggestions

Don't lie on the Website when it comes to delivery time. You state on the web that delivery takes 14 days and in email confirmation you state 28 days. Both of which are lies as it has been over 28... Don't lie on the Website when it comes to delivery time. You state on the web that delivery takes 14 days and in email confirmation you state 28 days. Both of which are lies as it has been over 28 days and I have not seen my shirts.


Eefje

8/10

The blouse I ordered was made beautifull, the material looked very good.

Strengths

You can design your own clothes, shirts and blouses, and so you wear something that nobody else has.

Improvements or suggestions

I would like to have more choices in colours and prints.


James Worrall

10/10

Great product received promptly with excellent customer service.

Strengths

The product is great and the ability to chat on the website with an advisor is a good tool.

Improvements or suggestions

None I can think of at the moment


Paul

10/10

Amazing quality, fast service, love the design options!


Anonymously

8/10

Great end result but web site/app is very "clunky" and needs to be made more slick please. Regards David

Strengths

Quality, range of options, price

Improvements or suggestions

Improve the web site and ordering process


Marcel

8/10

I got a good product but in comparison to prices in the marketplace, yours is quite expensive. An equivalent quality shirt with the certainty to get the right size after trying it on is not more... I got a good product but in comparison to prices in the marketplace, yours is quite expensive. An equivalent quality shirt with the certainty to get the right size after trying it on is not more expensive than your prices.

Strengths

Taylor fit.

Improvements or suggestions

Reduce price. Your annual increases are higher than inflation rates.


Raymond Comvalius

8/10

Very nice quality shirts, but there is a bug in the designer module

Strengths

Very nice shirts

Improvements or suggestions

I had issues with multiple shirts that lost items during the design process. I noticed that after delivery. This is a bug in the module that should be fixed.


John Leehane

10/10

As my first shirt looks just so fab, I anticipate my second to arrive with good expectaions of it.

Strengths

All are fine on the website, I hesitate critisism of it. Only comment to make is fabric choice representation seems linked to stock? If so then if one selects, I find only later in the process is it... All are fine on the website, I hesitate critisism of it. Only comment to make is fabric choice representation seems linked to stock? If so then if one selects, I find only later in the process is it clear it is not available to you. Yet I am a first time user, I will also learn the site better myself. Thankyou.

Improvements or suggestions

I shall not do this yet, as I will be ordering upon occasion again. I shall say there seems no problem for me as a first time user thanks. Hope this is OK.