Reviews

9 / 10
111 reviews
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95% of the customers recommend this company.

Delivery speed
8.4/10
Ease of ordering
8.8/10
Information on the website
8.8/10
Order status updates
8.8/10
Response time
9.4/10
Customer-friendly
9.2/10
After sales
8.4/10

111 Reviews

Anonymously

2/10

Awful fit, loose stitching, second attempt and the fit was even worse as the manufacturers were unable to follow simple instructions! Asked for full refund. Would be better to be able to supply your... Awful fit, loose stitching, second attempt and the fit was even worse as the manufacturers were unable to follow simple instructions! Asked for full refund. Would be better to be able to supply your own measurements should the first shirt not fit, rather than adjusting the chest size and shrinking everything else to a standard fit pattern.

Strengths

Good quality fabric, order process generally good

Improvements or suggestions

overall design idea very poor, that based on height, weight and age you can get a shirt to fit. If that were the case you could buy off the shelf rather than buy bespoke.


Matt Compton

2/10

Really disappointed - the shirt is a terrible fit, unwearable. Sorry. Website, material, etc all good but final product a huge letdown.

Strengths

Website ok, could be better optimised for mobile / Ipad

Improvements or suggestions

My shirt is terrible. Does not remotely fit. So much excess material around the chest area that it would better fit my wife than me. Completely unwearable and has sat in box untouched since... My shirt is terrible. Does not remotely fit. So much excess material around the chest area that it would better fit my wife than me. Completely unwearable and has sat in box untouched since delivery. I really wanted a purpose made shirt but it has not worked and I am very disappointed, sorry.

Would it help if I sent you a photo of me wearing the shirt to illustrate how badly it fits?


John Brewster

10/10

While delighted to construct my own shirt with Mandarin collar, it arrived with the sleeves too long, and stitched with wrong colour thread.

Strengths

I liked the choice of fabrics, collars and cuffs, and the quick service. I like the assurance to get the first shirt a perfect fit and I am awaiting a response to my claim as the sleeves are too long.

Improvements or suggestions

A tape measure could be useful after all, and not too difficult an option! My shirt sleeves are always too long, but you did not leave me a box in which to give you that advice when I ordered.


Nawrass

4/10

Niet tevreden

Strengths

beneden de maat

Improvements or suggestions

het lijkt absoluut niet op een op maat gemaakte overhemd. Een getailleerde overhemd bij de winkel is veel beter


Dawid Kotur

2/10

Appalling servie!

Strengths

none - appalling service. I waited a month and my shirts are still not here.

Improvements or suggestions

Don't lie on the Website when it comes to delivery time. You state on the web that delivery takes 14 days and in email confirmation you state 28 days. Both of which are lies as it has been over 28... Don't lie on the Website when it comes to delivery time. You state on the web that delivery takes 14 days and in email confirmation you state 28 days. Both of which are lies as it has been over 28 days and I have not seen my shirts.


Eefje

8/10

The blouse I ordered was made beautifull, the material looked very good.

Strengths

You can design your own clothes, shirts and blouses, and so you wear something that nobody else has.

Improvements or suggestions

I would like to have more choices in colours and prints.


James Worrall

10/10

Great product received promptly with excellent customer service.

Strengths

The product is great and the ability to chat on the website with an advisor is a good tool.

Improvements or suggestions

None I can think of at the moment


Paul

10/10

Amazing quality, fast service, love the design options!


Anonymously

8/10

Great end result but web site/app is very "clunky" and needs to be made more slick please. Regards David

Strengths

Quality, range of options, price

Improvements or suggestions

Improve the web site and ordering process


Marcel

8/10

I got a good product but in comparison to prices in the marketplace, yours is quite expensive. An equivalent quality shirt with the certainty to get the right size after trying it on is not more... I got a good product but in comparison to prices in the marketplace, yours is quite expensive. An equivalent quality shirt with the certainty to get the right size after trying it on is not more expensive than your prices.

Strengths

Taylor fit.

Improvements or suggestions

Reduce price. Your annual increases are higher than inflation rates.