Bivolino.com

Strengths

Great product quality. Staff are polite and helpful. If you order something in an unusual size, they point this out to you to check you are sure, rather than letting you mistakenly buy the wrong... Great product quality. Staff are polite and helpful. If you order something in an unusual size, they point this out to you to check you are sure, rather than letting you mistakenly buy the wrong thing and waste your time.

Improvements or suggestions

The website seems to have a problem with the basket quite often- it doesn't always let you delete things from it- you think you have, but when the page reloads you still have the same thing in the... The website seems to have a problem with the basket quite often- it doesn't always let you delete things from it- you think you have, but when the page reloads you still have the same thing in the basket that you thought you'd just deleted. The website has in the past also taken me to different language versions of it for some reason, but this hasn't happened lately, so I'm not sure if it's still a problem.

Strengths

exactly what is needed

Improvements or suggestions

slightly shorter lead times

Strengths

After ordering I made a plea to get the shirt as quickly as possible as I have the biggest job interview of my life in a couple of weeks.
I got the shirt within a week, great service and great... After ordering I made a plea to get the shirt as quickly as possible as I have the biggest job interview of my life in a couple of weeks.
I got the shirt within a week, great service and great personal link from the customer service rep that emailed me.

Improvements or suggestions

It isn't obvious at all when ordering that there are different levels of fee for delivery to change the times. I read that you can be more to get it faster on the site but didn't have the... It isn't obvious at all when ordering that there are different levels of fee for delivery to change the times. I read that you can be more to get it faster on the site but didn't have the choice.
Also above you ask for my feedback on order status. I didn't get any order status updates, I knew the order was received by the response to my email only.

Strengths

Customer Service and quality of materials

Improvements or suggestions

Speed of delivery. Promotions for ordering more shirts at once - I would happily buy 10 shirts from you if offered a good discount. I work in London and shops Like TM Lewin and Charles Twyhitt... Speed of delivery. Promotions for ordering more shirts at once - I would happily buy 10 shirts from you if offered a good discount. I work in London and shops Like TM Lewin and Charles Twyhitt offer 4/5 shirts for £100 for example

Strengths

Very fast response rate
Professional and friendly
Understanding and a adviser
Make the customer feel special!

Improvements or suggestions

N/A

Strengths

Customer service and satisfaction.

Strengths

Quality of Material, and manufacturer is excellent via an easy to use design website. Delivery is short for a made to measure service and after care customer service is fast and as customer service... Quality of Material, and manufacturer is excellent via an easy to use design website. Delivery is short for a made to measure service and after care customer service is fast and as customer service should be.

Improvements or suggestions

It would be difficult to suggest any improvements. Only one would be to include some quality bones for the collar as those supplied are too thin.

Strengths

I liked the choice of fabrics and the customisation choices available for the shirts.

Improvements or suggestions

No suggestions