Reviews

9 / 10
115 reviews
Write a review

95% of the customers recommend this company.

Delivery speed
8.4/10
Ease of ordering
8.8/10
Information on the website
8.8/10
Order status updates
8.8/10
Response time
9.4/10
Customer-friendly
9.2/10
After sales
8.4/10

115 Reviews

Chris Brooker

10/10

I am reducing the reviews that I write on products I have purchased but as I am so pleased with my Bivolino made to measure shirts I will make an exception.

Strengths

The shirts are of high quality both in materials and manufacture. The prices are reasonable for a quality product.
The choice of fabrics is quite good.
The finished garment is very well...
The shirts are of high quality both in materials and manufacture. The prices are reasonable for a quality product.
The choice of fabrics is quite good.
The finished garment is very well packaged and arrives in good time.
My recent order came with fabric samples that I hope will be useful for my next order.

Improvements or suggestions

I have found that the website can be difficult.
I have to enter the same information for each shirt I order. This is annoying and time-consuming.
If the style is "comfort" the word...
I have found that the website can be difficult.
I have to enter the same information for each shirt I order. This is annoying and time-consuming.
If the style is "comfort" the word comfort should appear in the final order specification otherwise there is room for doubt and confusion.
I may not be the brightest customer but your website should be able to guide me easily through the order process.
Having had a little moan, I must repeat that you have very good products and I wish you well.


Tim

8/10

Always great quality shirts, and the company are very helpful and obliging when you have any questions.

Strengths

Great product quality. Staff are polite and helpful. If you order something in an unusual size, they point this out to you to check you are sure, rather than letting you mistakenly buy the wrong... Great product quality. Staff are polite and helpful. If you order something in an unusual size, they point this out to you to check you are sure, rather than letting you mistakenly buy the wrong thing and waste your time.

Improvements or suggestions

The website seems to have a problem with the basket quite often- it doesn't always let you delete things from it- you think you have, but when the page reloads you still have the same thing in the... The website seems to have a problem with the basket quite often- it doesn't always let you delete things from it- you think you have, but when the page reloads you still have the same thing in the basket that you thought you'd just deleted. The website has in the past also taken me to different language versions of it for some reason, but this hasn't happened lately, so I'm not sure if it's still a problem.


jon parsons

10/10

Ordered 2 shirts and 1st shirt has arrived as described

Strengths

exactly what is needed

Improvements or suggestions

slightly shorter lead times


Rob H

10/10

Absolutely amazing customer service.

Strengths

After ordering I made a plea to get the shirt as quickly as possible as I have the biggest job interview of my life in a couple of weeks.
I got the shirt within a week, great service and great...
After ordering I made a plea to get the shirt as quickly as possible as I have the biggest job interview of my life in a couple of weeks.
I got the shirt within a week, great service and great personal link from the customer service rep that emailed me.

Improvements or suggestions

It isn't obvious at all when ordering that there are different levels of fee for delivery to change the times. I read that you can be more to get it faster on the site but didn't have the... It isn't obvious at all when ordering that there are different levels of fee for delivery to change the times. I read that you can be more to get it faster on the site but didn't have the choice.
Also above you ask for my feedback on order status. I didn't get any order status updates, I knew the order was received by the response to my email only.


KRISTIAN COLLINS

8/10

Very good quality shirts and exceptional customer service. Highly recommended

Strengths

Customer Service and quality of materials

Improvements or suggestions

Speed of delivery. Promotions for ordering more shirts at once - I would happily buy 10 shirts from you if offered a good discount. I work in London and shops Like TM Lewin and Charles Twyhitt... Speed of delivery. Promotions for ordering more shirts at once - I would happily buy 10 shirts from you if offered a good discount. I work in London and shops Like TM Lewin and Charles Twyhitt offer 4/5 shirts for £100 for example


Oliver Bullen

10/10

Buying a shirt at Bivolino was an outstanding experience!
Bivolino made me feel VIP!
They tailor their time around you.
My suggestion for anyone who is looking for a tailored...
Buying a shirt at Bivolino was an outstanding experience!
Bivolino made me feel VIP!
They tailor their time around you.
My suggestion for anyone who is looking for a tailored experience in buying top quality and well fitted shirts.
Thanks

Strengths

Very fast response rate
Professional and friendly
Understanding and a adviser
Make the customer feel special!

Improvements or suggestions

N/A


Gregory Dawson

10/10

Excellent customer service and great product.

Strengths

Customer service and satisfaction.


John Gilham

10/10

First shirt was very good quality and I was very pleased but asked how to shorten the sleeve for next time as this was just a tad too long but ok. Much to my surprise a new shirt was delivered today... First shirt was very good quality and I was very pleased but asked how to shorten the sleeve for next time as this was just a tad too long but ok. Much to my surprise a new shirt was delivered today totally free with the shorter sleeve. Thats what I call customer service. Already ordered another shirt and I will be back and back.

Strengths

Quality of Material, and manufacturer is excellent via an easy to use design website. Delivery is short for a made to measure service and after care customer service is fast and as customer service... Quality of Material, and manufacturer is excellent via an easy to use design website. Delivery is short for a made to measure service and after care customer service is fast and as customer service should be.

Improvements or suggestions

It would be difficult to suggest any improvements. Only one would be to include some quality bones for the collar as those supplied are too thin.


Dave Walsh

10/10

Good choice and a quality product. Will definitely use them again!


Anonymously

8/10

The shirt I ordered was as I wanted, delivered promptly and fits as expected.

Strengths

I liked the choice of fabrics and the customisation choices available for the shirts.

Improvements or suggestions

No suggestions