Reviews

9 / 10
113 reviews
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95% of the customers recommend this company.

Delivery speed
8.4/10
Ease of ordering
8.8/10
Information on the website
8.8/10
Order status updates
8.8/10
Response time
9.4/10
Customer-friendly
9.2/10
After sales
8.4/10

113 Reviews

jon parsons

10/10

Ordered 2 shirts and 1st shirt has arrived as described

Strengths

exactly what is needed

Improvements or suggestions

slightly shorter lead times


Rob H

10/10

Absolutely amazing customer service.

Strengths

After ordering I made a plea to get the shirt as quickly as possible as I have the biggest job interview of my life in a couple of weeks.
I got the shirt within a week, great service and great...
After ordering I made a plea to get the shirt as quickly as possible as I have the biggest job interview of my life in a couple of weeks.
I got the shirt within a week, great service and great personal link from the customer service rep that emailed me.

Improvements or suggestions

It isn't obvious at all when ordering that there are different levels of fee for delivery to change the times. I read that you can be more to get it faster on the site but didn't have the... It isn't obvious at all when ordering that there are different levels of fee for delivery to change the times. I read that you can be more to get it faster on the site but didn't have the choice.
Also above you ask for my feedback on order status. I didn't get any order status updates, I knew the order was received by the response to my email only.


KRISTIAN COLLINS

8/10

Very good quality shirts and exceptional customer service. Highly recommended

Strengths

Customer Service and quality of materials

Improvements or suggestions

Speed of delivery. Promotions for ordering more shirts at once - I would happily buy 10 shirts from you if offered a good discount. I work in London and shops Like TM Lewin and Charles Twyhitt... Speed of delivery. Promotions for ordering more shirts at once - I would happily buy 10 shirts from you if offered a good discount. I work in London and shops Like TM Lewin and Charles Twyhitt offer 4/5 shirts for £100 for example


Oliver Bullen

10/10

Buying a shirt at Bivolino was an outstanding experience!
Bivolino made me feel VIP!
They tailor their time around you.
My suggestion for anyone who is looking for a tailored...
Buying a shirt at Bivolino was an outstanding experience!
Bivolino made me feel VIP!
They tailor their time around you.
My suggestion for anyone who is looking for a tailored experience in buying top quality and well fitted shirts.
Thanks

Strengths

Very fast response rate
Professional and friendly
Understanding and a adviser
Make the customer feel special!

Improvements or suggestions

N/A


Gregory Dawson

10/10

Excellent customer service and great product.

Strengths

Customer service and satisfaction.


John Gilham

10/10

First shirt was very good quality and I was very pleased but asked how to shorten the sleeve for next time as this was just a tad too long but ok. Much to my surprise a new shirt was delivered today... First shirt was very good quality and I was very pleased but asked how to shorten the sleeve for next time as this was just a tad too long but ok. Much to my surprise a new shirt was delivered today totally free with the shorter sleeve. Thats what I call customer service. Already ordered another shirt and I will be back and back.

Strengths

Quality of Material, and manufacturer is excellent via an easy to use design website. Delivery is short for a made to measure service and after care customer service is fast and as customer service... Quality of Material, and manufacturer is excellent via an easy to use design website. Delivery is short for a made to measure service and after care customer service is fast and as customer service should be.

Improvements or suggestions

It would be difficult to suggest any improvements. Only one would be to include some quality bones for the collar as those supplied are too thin.


Dave Walsh

10/10

Good choice and a quality product. Will definitely use them again!


Anonymously

8/10

The shirt I ordered was as I wanted, delivered promptly and fits as expected.

Strengths

I liked the choice of fabrics and the customisation choices available for the shirts.

Improvements or suggestions

No suggestions


Anonymously

8/10

The experience has been good, and over the expectations.


Anonymously

8/10

Was able to order bespoke shirts and choose from a range of colours, all delivered to my door.

Strengths

Great selection of materials, colours and styles to choose from. Customer service team picked up on errors in my order and I was able to reorder and correct this