Reviews

21RUN

8.5 / 10
487 reviews
Write a review

86% of the customers recommend this company.

Information on the website
8.8/10
Speed of delivery
8.2/10
Order convenience
8.8/10
After sale
7.8/10
Customer service
8.4/10

487 Reviews

Alberto Pelosi

8/10

Very good.


Stefano Caioli

7/10

Good, but not even a small gift with 3 pair of shoes....

Improvements or tips

a small gift for consistent orders


Mr. Francesco Veziaga

4/10

Order arrived late and with the package in poor condition, shoes with small defects and signs of wear

Strengths

Price

Improvements or tips

Do not put delivery dates that are not respected

Reply 21RUN:

Dear Francesco,
We have given your order to DHL on time and I have seen that the shipment delayed with the delivery. Our sincere apologies for that. I fully understand that this is very...
Dear Francesco,
We have given your order to DHL on time and I have seen that the shipment delayed with the delivery. Our sincere apologies for that. I fully understand that this is very annoying. I've checked our emails but I didn't find any email exchanges. If you suspect that the shoes have been used, I would like to ask you to contact customer service about this. Please also send photos so that we can view and assess this. This should have happened immediately after receiving the shipment. We are always happy to help our customers.
Best regards,
Team 21RUN


Alison Duffy

10/10

Very good


Mr. Javier Soriano Román

8/10

In my opinion, the company behaved in an appropiate fashion with regards to the sale.

Strengths

Friendly interface

Improvements or tips

Cheaper international shipping


Mrs. Angela Kruger

10/10

Simple and efficient

Strengths

Quick delivery, great prices


Heidi Chelodi

8/10

All ok


Rasmus Ladegaard

8/10

Very positive


Mr. Ivan Zimnukhov

10/10

Good, but delivery estimate was totally wrong

Strengths

Good selection + I can subscribe to a particular shoe model and size being in stock.

Improvements or tips

Please correct the estimates. Delivering from NL to DE in 4 days is fine, but you shouldn't be saying you'll do it in 2!


Mr. JOE - EICHLER

8/10

Very good experience - extremly fast

Strengths

Speed, Creativeness and Innovation

Improvements or tips

Better quality of products for that price