Tanatswa helped me with my booking and she did a fantastic job patiently working through all my questions over several days. She was extremely proactive, of ten responding to WhatsApp messages late into the night. She was instrumental in making the whole Safari booking experience relatively easy for me.
Dan Benson
Recommendation
10/10
Coenraad Groenewald was great in helping us figure out what we wanted to see and do on our trip. He got to know our interests and was then able to lay out the various options and finally make all arrangements. Our trip includes visits to 2 parks, Sabi Sand Nature Reserve and Lukimbi Safari Lodge. He arranged for local transportation so we don't have to worry about any of that. He even went beyond expectations by helping us with some plans that were outside of the safari portion which was a big relief for us.
Michelle Austin
Recommendation
10/10
Amazing service really above and beyond
Tracey Robinson had so much patience until we got the perfect combination. She was always online to answer my questions even late evening. Friendly, professional and very determined to help. It really was a great journey and im so pleased she was our advisor. I cannot wait to go! Its for my big birthday so Tracey has assured us they all know its my birthday!
Thank you Tracey x
Isabelle
Recommendation
10/10
Shanel was so helpful in providing suggestions for our honeymoon!! She was very pleasant to work with, very organized, and very clear in her communications with us. She also would always respond to our messages in a very prompt manner. We would highly recommend working with this company!
Cecile-Marie de Villers
Recommendation
10/10
Planning a safari and beach break
Roger Pain
Recommendation
10/10
Review for Heidi / African Safari
Heidi has been absolutely exceptional in helping us pull together our African safari arrangements at very short notice. From the outset, she understood not only the practical logistics of what we needed, but also the nuance: this was not a simple booking, but a carefully timed, high-stakes travel plan involving distance, tight connections, older travellers, multiple moving parts, and very little margin for error.
Her service was extraordinary. She worked weekends, communicated early in the mornings her time well before normal working hours, and made herself available by both voice and written communication. That level of commitment made an enormous difference. Across time zones and distance, she was clear, responsive, thoughtful, and completely dependable.
What impressed us most was that Heidi did not simply process arrangements; she genuinely understood what had to happen for the safari to become possible. She anticipated issues, helped make sense of the options, and worked through the details with patience, urgency, and care. In such a compressed timeframe, this trip simply would not have come together without her hard work and dedication.
Heidi is a model of what outstanding travel service can be. She sets a benchmark for professionalism, responsiveness, empathy, and practical problem-solving. We are deeply grateful for everything she did and would recommend her without hesitation to anyone planning an African safari, especially where expert guidance, speed, and absolute reliability are needed.
Tiffany
Recommendation
10/10
Janine has been so amazing throughout the whole process of planning our honeymoon safari! She’s been super helpful, patient, and always quick to answer all our questions.
Planning a wedding and honeymoon at the same time can get overwhelming, but she made everything feel so much easier and exciting. You can really tell she cares about making the trip special and making sure everything is perfectly planned.
We’re so grateful for all her help and can’t wait for our adventure. Highly recommend working with Janine!
John Holtrop
Recommendation
10/10
Tracy was absolutely fantastic. From start to finish she was extremely helpful, warm and professional. She was never pushy and she guided us to the best possible safari. Could not be happier with her and her service.
Nuria Martin
Recommendation
10/10
Very much recommend African Safari Group. David Smith helped us soo much with our trip. Most of the camps were already booked during our dates and he helped us finding the ones that were available and making the best route for us. Thank you David for being so kind and helpful :)
Karen
Recommendation
10/10
Our experience with African Safari Group has been excellent. Radhika our travel specialist has been exceptional. She listened to our requirements, provided options, answered our questions & has been very efficient. Thank you Radhika for your assistance. We are so excited for our African Safari in 2027.
Brian
Recommendation
10/10
Tracy-Lee was extremely helpful in helping us book our safari trip. We were behind schedule in planning this trip and had a lot of anxiety about whether or not we would find any availability at our preferred locations. Tracy-Lee was able to find us multiple options that fit our dates and needs on very short notice and we couldn't be more excited for the trip.
Rajesh Shahi
Recommendation
10/10
I had an amazing experience with James Stabler charting my Safari trip.
James
Recommendation
10/10
Tracy-Lee Jacobs has been great in providing us with fantastic safari options. Very responsive and great communication.
Pamela Halpin
Recommendation
10/10
Stewart was super helpful. He was responsive and gave us numerous options for our trip.
Tara
Recommendation
10/10
Tracey is a go to lady! Even with being half a world away I found this to be the most stress free communication I have ever had with a agent. She was so lovely on the found, matched my excitment level and understood what I was really aiming for. I never felt like she was through suggestions in just to bump up the price. Every suggestions was from a previous comment I had made amd she made the dream come alive. As a solo female travellor you can be very nervous but since Tracey has organised everything down to my transport I honestly can now just relax.
She was very detailed orientated and answered my many questions and gave great options.
100% would recommend and would use again.
Reviews
African Safari Group collects company reviews at Feedback Company. The company collects reviews independently.
African Safari Group has achieved the following results:
Average score: 9.8/10
2721 collected reviews
First review written on 1 July 2016
African Safari Group
African Safari Group (ASG) is a Premier Inbound Travel Agent, covering both Southern and East Africa's best safari experiences and luxury accommodation.
Our understanding of our guest's needs, combined with extensive product and destination knowledge, makes us specialists in building tailor-made itineraries that accurately match customer expectation, delivering stress & hassle-free experiences.
To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).
Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.
Tanatswa helped me with my booking and she did a fantastic job patiently working through all my questions over several days. She was extremely proactive, of ten responding to WhatsApp messages late into the night. She was instrumental in making the whole Safari booking experience relatively easy for me.
Dan Benson
Recommendation
10/10
Coenraad Groenewald was great in helping us figure out what we wanted to see and do on our trip. He got to know our interests and was then able to lay out the various options and finally make all arrangements. Our trip includes visits to 2 parks, Sabi Sand Nature Reserve and Lukimbi Safari Lodge. He arranged for local transportation so we don't have to worry about any of that. He even went beyond expectations by helping us with some plans that were outside of the safari portion which was a big relief for us.
Michelle Austin
Recommendation
10/10
Amazing service really above and beyond
Tracey Robinson had so much patience until we got the perfect combination. She was always online to answer my questions even late evening. Friendly, professional and very determined to help. It really was a great journey and im so pleased she was our advisor. I cannot wait to go! Its for my big birthday so Tracey has assured us they all know its my birthday!
Thank you Tracey x
Isabelle
Recommendation
10/10
Shanel was so helpful in providing suggestions for our honeymoon!! She was very pleasant to work with, very organized, and very clear in her communications with us. She also would always respond to our messages in a very prompt manner. We would highly recommend working with this company!
Cecile-Marie de Villers
Recommendation
10/10
Planning a safari and beach break
Roger Pain
Recommendation
10/10
Review for Heidi / African Safari
Heidi has been absolutely exceptional in helping us pull together our African safari arrangements at very short notice. From the outset, she understood not only the practical logistics of what we needed, but also the nuance: this was not a simple booking, but a carefully timed, high-stakes travel plan involving distance, tight connections, older travellers, multiple moving parts, and very little margin for error.
Her service was extraordinary. She worked weekends, communicated early in the mornings her time well before normal working hours, and made herself available by both voice and written communication. That level of commitment made an enormous difference. Across time zones and distance, she was clear, responsive, thoughtful, and completely dependable.
What impressed us most was that Heidi did not simply process arrangements; she genuinely understood what had to happen for the safari to become possible. She anticipated issues, helped make sense of the options, and worked through the details with patience, urgency, and care. In such a compressed timeframe, this trip simply would not have come together without her hard work and dedication.
Heidi is a model of what outstanding travel service can be. She sets a benchmark for professionalism, responsiveness, empathy, and practical problem-solving. We are deeply grateful for everything she did and would recommend her without hesitation to anyone planning an African safari, especially where expert guidance, speed, and absolute reliability are needed.
Tiffany
Recommendation
10/10
Janine has been so amazing throughout the whole process of planning our honeymoon safari! She’s been super helpful, patient, and always quick to answer all our questions.
Planning a wedding and honeymoon at the same time can get overwhelming, but she made everything feel so much easier and exciting. You can really tell she cares about making the trip special and making sure everything is perfectly planned.
We’re so grateful for all her help and can’t wait for our adventure. Highly recommend working with Janine!
John Holtrop
Recommendation
10/10
Tracy was absolutely fantastic. From start to finish she was extremely helpful, warm and professional. She was never pushy and she guided us to the best possible safari. Could not be happier with her and her service.
Nuria Martin
Recommendation
10/10
Very much recommend African Safari Group. David Smith helped us soo much with our trip. Most of the camps were already booked during our dates and he helped us finding the ones that were available and making the best route for us. Thank you David for being so kind and helpful :)
Karen
Recommendation
10/10
Our experience with African Safari Group has been excellent. Radhika our travel specialist has been exceptional. She listened to our requirements, provided options, answered our questions & has been very efficient. Thank you Radhika for your assistance. We are so excited for our African Safari in 2027.
Brian
Recommendation
10/10
Tracy-Lee was extremely helpful in helping us book our safari trip. We were behind schedule in planning this trip and had a lot of anxiety about whether or not we would find any availability at our preferred locations. Tracy-Lee was able to find us multiple options that fit our dates and needs on very short notice and we couldn't be more excited for the trip.
Rajesh Shahi
Recommendation
10/10
I had an amazing experience with James Stabler charting my Safari trip.
James
Recommendation
10/10
Tracy-Lee Jacobs has been great in providing us with fantastic safari options. Very responsive and great communication.
Pamela Halpin
Recommendation
10/10
Stewart was super helpful. He was responsive and gave us numerous options for our trip.
Tara
Recommendation
10/10
Tracey is a go to lady! Even with being half a world away I found this to be the most stress free communication I have ever had with a agent. She was so lovely on the found, matched my excitment level and understood what I was really aiming for. I never felt like she was through suggestions in just to bump up the price. Every suggestions was from a previous comment I had made amd she made the dream come alive. As a solo female travellor you can be very nervous but since Tracey has organised everything down to my transport I honestly can now just relax.
She was very detailed orientated and answered my many questions and gave great options.
100% would recommend and would use again.
Reviews
African Safari Group collects company reviews at Feedback Company. The company collects reviews independently.
African Safari Group has achieved the following results:
Average score: 9.8/10
2721 collected reviews
First review written on 1 July 2016
African Safari Group
African Safari Group (ASG) is a Premier Inbound Travel Agent, covering both Southern and East Africa's best safari experiences and luxury accommodation.
Our understanding of our guest's needs, combined with extensive product and destination knowledge, makes us specialists in building tailor-made itineraries that accurately match customer expectation, delivering stress & hassle-free experiences.
To provide an optimal customer experience, listening to your customers is essential. That is why we continuously measure experiences at Feedback Company. We ask the right question, to the right person, at the right time. Measuring experiences is key. Our research focuses on Customer Experience (CX), Product Experience (PX) en Employee Experience (EX).
Feedback Company collects feedback with verified data from its customers. The company is committed to fighting fake reviews and verifies the origin of the reviews.Click here for more information about Feedback Company’s review policy and how the review page is created.