Aj
Not good. Unable to take standard US payments (credit cards, Paypal). Not disclosed at time of purchase.
- Product of service:
- MIK STICK
90 reviews
Jacques
Recommendation
Excellent answer to my question
- Product of service:
- Basil Move
Suzanne
Recommendation
I am very happy with the product I bought, the MIK carrier bag. The quality is excellent. I lost my key, the replacement service was very efficient and the customer service is very professional.
- Product of service:
- Basil MIK carrier bag
Gabriella
Recommendation
When I purchased my Gazelle e-bike it came with a rear MIK bike rack. I quickly came to realize what a great system this was and the multiple options for bike bags available. I have since purchased two different Basil bike bags and love them both! When I lost a key for one of the bags due to a fire, I submitted the online request for a replacement and received it within a couple of weeks. Wonderful system and customer service!
- Product of service:
- Basil Move Trunk Bag and Basil City
L Hart
Recommendation
I had a problem finding a key replacement in the USA. The customer service and attention to my problem was solved in one communication. The MIK products and the company customer service are of the same high standards.
- Product of service:
- MIK Key replacement
Franziska Hubel
I contacted the customer service because the double decker plate does not fit with the basil cento 2.0., even after adjusting the little blocks underneath to a more narrowed angle. I sent a video of both items installed at my bike via email. The customer service advices me to contact a dealer as he cannot explain why it’s not working now. Very frustrating and not solution driven. A) no recommendation of a dealer in Munich B) no video call to understand the situation offered I will now send back all items (in total more than 200€) and will write a user recommendation on each platform where i have bought this MIK items from about my bad experience with this system. It implies to be easy installed and used, none of it is true. The installation manual is not intuitive plus the usage of the double decker plate is senseless. Waste of time and money!!!
- Product of service:
- Basil Cove, double decker plate, cove cento 2.0
Romain
Recommendation
Awesome products and awesome customer service! I use Basil products for my e-bike and I was missing some fixing pieces. I contacted the customer support, and they sent me these pieces with no time! Thanks Pim, and thanks Basil
- Product of service:
- Basket Cento Alu
Gerard Boeters
Recommendation
komen de afspraken. goede service
- Product of service:
- md stick
Michael Wake
Recommendation
Matching a MIK adapter to a third party MIK compatible rack. Quick response, identified a solution
- Product of service:
- MIK adapter 2.0
NA
Recommendation
Natasja answered my question very quickly and clearly - and the solution worked!
- Product of service:
- MIK Keys and Pannier
Audrey
Recommendation
Exceptional service. They went above and beyond!
- Product of service:
- MIK REPLACEMENT KEY
J D Shepherdson
Recommendation
I had to request an item that should have been included in the package. The company replied to my Emsil very quickly and supplied the missing part within a few days! Very happy with service
- Product of service:
- Basil Move bike bag
JB
Recommendation
SAV efficace
- Product of service:
- MIK S et L
CHEZE
Service après vente totalement inutile et inefficace
- Product of service:
- Basil
Martin Maloney
Recommendation
I bought a Basil Como rear basket many years ago and used it everyday.It is capacious.It took heavy loads of shopping and never fell off or rubbed against the bike.After many years the clips got worn and Basil replaced them.It is an excellent product.I was impressed by the longevity and durability.I have no hesitation in recommending buying a Basil Como basket.
- Product of service:
- Basil Como, rear black basket.
Reviews
Basil EN collects company reviews at Feedback Company. The company collects reviews independently.
Basil EN has achieved the following results:
- Average score: 9.3/10
- 90 collected reviews
- First review written on 26 January 2021
Basil EN
We are Basil. We love to see you enjoying your bike. That’s why we make beautiful and functional cycling accessories that will encourage you to ride your bike more often. Because cycling is good for you and helps provide your daily dose of happiness and exercise.
Contact
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