Reviews

BUYWAKE

9.1 / 10
834 reviews
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95% of the customers recommend this company.

834 Reviews

D. Tran

5/10

I'm a bit torn between giving this a 1 star and a 5 star rate. Why? I ordered the Hyperlite Shim 4.7 2021 but ended up receiving the Hyperlite Shim 2022.
- Did I receive an upgrade for the...
I'm a bit torn between giving this a 1 star and a 5 star rate. Why? I ordered the Hyperlite Shim 4.7 2021 but ended up receiving the Hyperlite Shim 2022.
- Did I receive an upgrade for the same price? Yes, indeed
- Is it the one I wanted? Certainly not.
I would've appreciated if they would've checked with me first, knowing that the Shim 2021 was sold out, instead they opted to send me the 2022 without my letting me know. Will probably try to re-sell the board, unfortunately. Although, it has to be said that the support was excellent.

Strengths

Support

Improvements or suggestions

Check with customer if there's a change in product


Andrea Privato

8/10

Fine

Strengths

I found products that are not easy to find in the store

Improvements or suggestions

some more discount


sindre Sollid

9/10

Good custumer service!

Strengths

Replace damaged products fast and easy.

Improvements or suggestions

free internationale shipping


Jason Neiman

1/10

Honestly the worst service i have ever had buying online

Strengths

Cant think of any

Improvements or suggestions

Answer emails. keep customers informed of delivery dates. Follow up properly


Daniel Ritthaler

6/10

Waterski order


Art Reijns

10/10

Very good!

Strengths

helpfull staff, good and honest advice

Improvements or suggestions

none sofar!


Gabriella Arcidiacono

10/10

Overall very good

Strengths

Quick to reply and helpful information provided.

Improvements or suggestions

We had a bit of a dispute about the freight charge for a part which was broken. They accepted to send the replacement for free but wanted to charge the freight of it, which I argued. As I was... We had a bit of a dispute about the freight charge for a part which was broken. They accepted to send the replacement for free but wanted to charge the freight of it, which I argued. As I was persistent, it was resolved and they sent it for free too. According to EU laws the customer shouldn't bare any costs for a replacement part, freight included. I hope they can recover the costs from the brand Aqua Marina, as it shouldn't come out of their pocket since they did not produce the item in question. So overall, very well-served by Buywake and I'd buy from them again!


Laszlo Rovo

7/10

There were some mistakes however everything was managed correctly.
The items are excellent.

Strengths

Really helpful and cooperative

Improvements or suggestions

Little bit more precise delivery


Nick Beard

10/10

Great

Strengths

Price

Improvements or suggestions

None


Jen

9/10

Brilliant!

Strengths

Great Communication

Improvements or suggestions

None