Reviews

BUYWAKE

9.1 / 10
458 reviews
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97% of the customers recommend this company.

458 Reviews

Anonymous

7/10

Good shopping experience, poor delivery experience

Strengths

Stocks good wakeboarding products, including some niche items

Improvements or suggestions

The delivery side and after-sales service needs some work:

1. You need to be clearer about postage. The checkout page clearly suggests the delivery is by DPD, who ensure a 2-3 day delivery across Europe. Instead, the parcel was sent by GLS who took 10 days.
2. The major flaw here was that the address supplied to GLS was clearly not sufficient, and it got stuck in the regional centre for 3 days. It would have taken 2 seconds to check the address was right, as what was provided by me was clearly not what was supplied to GLS and there was obviously going to be a problem.
3. I had to personally chase up with GLS Netherlands and GLS France to ensure my package got delivered in time. In the end it didn't, which was very frustrating, and I have to find other means to get it sent to another location.
4. I sent you an email about 5 days after placing the order, asking where my package was, which I have yet to receive a response to. Now there is no point in responding at all.

I have to admit, I am surprised and frankly pretty disappointed. However, I recognise that this may not be reflective of your regular service.


Anonymous

10/10

Doen wat je er van verwacht

Strengths

Mooie producten

Improvements or suggestions

Nope


olivier

10/10

Great


Martine

10/10

De geld terug belofte is werkelijk waar, na 2 dagen geld terug op rekening na foute aankoop 💕
Heel betrouwbaar


Anonymous

8/10

Quick delivery

Strengths

Delivery speed . Good supply .

Improvements or suggestions

No experience with customer service yet.


JD

10/10

Top

Strengths

Goede website, nette prijzen en snelle levering


Sven Janssens

10/10

Good! Clear ordering, fast shipping and delivery, outstanding and fast response on the support! Great job!

Strengths

see above


Anonymous

9/10

.

Strengths

.

Improvements or suggestions

.


Freek

9/10

Alle wakeboard-gear komt van de site vandaan

Strengths

Snelle levering, goede uitleg bij vragen


Anonymous

10/10

They offer a wide variety of products for a very good price which draw me to buy in the first instance.

Strengths

They were very helping after discovering I bought a wrong size based on the size chart at the webshop

Improvements or suggestions

Size charts could be improved. After measuring myself thoroughly I still managed to buy the wrong size.