Reviews

SCL Rotterdam
9.3 / 10
70 reviews
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96% of the customers recommend this company.

Information on the website
9/10
Expertise of our service
9.4/10
Service response time
9.4/10
Was communication with our team clear?
9.4/10

70 Reviews

Geoffrey

9/10

My experience from my first email outreach to SCL Rotterdam to the delivery of my car from them has been characterized by politeness and efficiency.

Strengths

Contains sufficient information in my language, that allowed me easily move forward.

Improvements or suggestions

Nil

Michel Soucy

10/10

They are simply the best out there!
I import my car from Canada to the Netherlands with them and they took care of everything from picking my car at the door up to dealing with customs and... They are simply the best out there!
I import my car from Canada to the Netherlands with them and they took care of everything from picking my car at the door up to dealing with customs and even licencing it in my new country.
Went smoothly and they provide a lot of updates along the way.
I am strongly recommending them.
100% satisfied.

Strengths

Fantastic service
Lots of updates
Complete service from A to Z
Nice people

Improvements or suggestions

In this case, I have nothing to say.
I never look at the website.

Anonymously

10/10

Perfect, nothing else to say.

Strengths

Great communication (pictures provided of the car in NJ and Rotterdam), from offer during execution to local service at pick up of the vehicle. Friendly and knowledgeable staff

Improvements or suggestions

The only uncertainty was pickup from a local transporter (subcontractor of subcontractor of SCL) and the fact that insurance only kicked in once the car was in SCL premises.
The moment my car... The only uncertainty was pickup from a local transporter (subcontractor of subcontractor of SCL) and the fact that insurance only kicked in once the car was in SCL premises.
The moment my car went on the trailer until it arrived in New Jersey was a bit of uncertainty as I could not track the whereabouts of my car. Once it was in NJ I received pictures of the car and the vessel it was shipped with, so I could track it.

Anonymously

10/10

I ordered customs clearance for 2 cars, it was dome amazingly fast, less than 1 day for each car. Five stars.

Dr. Henry Gerber

10/10

SCL was chosen by ER Classics to handle shipment for me . I wanted a direct route , rather than through the UK and onward .
From the first minute , an extremely friendly person make contact... SCL was chosen by ER Classics to handle shipment for me . I wanted a direct route , rather than through the UK and onward .
From the first minute , an extremely friendly person make contact .... Meike Swart . He made sure that I was aware of all progress and willing to answer any questions I had , in a matter of minutes. Exactly the nature that gives faith in the service .
Well done Meike ! Handling on the Irish side speedy and friendly . All in all , a 10/10 experience .

Strengths

Interaction and rapid reply .

Improvements or suggestions

Only small area I can recommend is that SkyNet review what they paste on their website , Meike kept me more up to date .

Enrique Perez

7/10

It was great. Only the time of response, perhaps due to Dutch regulations, can be improve

Strengths

Comunnnication and clarity on invoices

Improvements or suggestions

Develop an app to follow progress

Alain

10/10

Simple. Easy. Transparent. Friendly. Excellent communication. Great team. Very responsive to email inquiries during the whole process. Met all deadlines. Vehicle arrived surprisingly clean after a... Simple. Easy. Transparent. Friendly. Excellent communication. Great team. Very responsive to email inquiries during the whole process. Met all deadlines. Vehicle arrived surprisingly clean after a 8200 km voyage. Competitive prices.

Strengths

Simple. Easy. Transparent. Friendly. Excellent communication. Great team. Very responsive to email inquiries during the whole process. Met all deadlines. Vehicle arrived surprisingly clean after a... Simple. Easy. Transparent. Friendly. Excellent communication. Great team. Very responsive to email inquiries during the whole process. Met all deadlines. Vehicle arrived surprisingly clean after a 8200 km voyage. Competitive prices.

Improvements or suggestions

I got quoted for a road transfer to NY. The car ended up going to Houston instead. It would have been nice to know beforehand. I don't think it would have made a difference on the overall price, yet... I got quoted for a road transfer to NY. The car ended up going to Houston instead. It would have been nice to know beforehand. I don't think it would have made a difference on the overall price, yet it would have been better to know.

Bart Ross

9/10

As it was our first experience with shipping a vehicle home from Europe we did not know what to expect. We were pleasantly surprised to have a professional and courteous team working with us to... As it was our first experience with shipping a vehicle home from Europe we did not know what to expect. We were pleasantly surprised to have a professional and courteous team working with us to get the job done. Jeffery Braber and Avalanche were most helpful and positive throughout the process. When I had a concern near the end Joyce was quick to respond after hours and continued the effort to expedite the transfer. I would have no problem recommending this company and if I decide to repeat the process I will certainly contact them again.

Strengths

Thorough and details oriented. They had no problem spending time to familiarize myself with the shipping and importing process.

Improvements or suggestions

If they could have a detailed list of steps and charges it would limit any confusion or surprises.

Anonymously

6/10

Estimates of timing and need to unload container to a second boat for transit to warehouse cost too much time and uncertainty. I may never ship a car again, but if I do it will be to a smaller... Estimates of timing and need to unload container to a second boat for transit to warehouse cost too much time and uncertainty. I may never ship a car again, but if I do it will be to a smaller port which can unload directly to the dock

Strengths

Miss Avalanche Scouten ( not sure of last name spelling) was an outstanding person to work with. Very polite and understanding during my anxious days of waiting for the container with my car to... Miss Avalanche Scouten ( not sure of last name spelling) was an outstanding person to work with. Very polite and understanding during my anxious days of waiting for the container with my car to be delivered.

Improvements or suggestions

Somehow it seems that a shipping company should be able to predict with some accuracy the arrival date of a ship. I has an original date of 28/29 May, which later moved to June 2nd then later... Somehow it seems that a shipping company should be able to predict with some accuracy the arrival date of a ship. I has an original date of 28/29 May, which later moved to June 2nd then later June 6 with delivery June 7 or 8. If the June 8th was missed, then it would go over the weekend to the 11 th.
Would you ever fly an airline that switched dates like this.? The good news is that I did get the car on the 8th thanks to the diligence of miss Avalanche and her hand carrying me thru the paperwork process.

Mike Noonan

10/10

A professional end to end service that met and exceeded my expectations.

Strengths

They kept me fully informed of the process at every step. All concerns and questions were answered promptly.

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