Reviews

9.3 / 10
69 reviews
Write a review

96% of the customers recommend this company.

Information on the website
9/10
Expertise of our service
9.4/10
Service response time
9.4/10
Was communication with our team clear?
9.2/10

69 Reviews

Arne

10/10

Excellent service

Strengths

experienced, service-oriented

Improvements or suggestions

none


Alan

9/10

Completly satisfied, brought them a car on the foreign number plates, and just a week later, got one back on Dutch ones with the complete set of docs. Recommended.

Strengths

Transparent pricing and fast service.

Improvements or suggestions

none


Pedro Egydio

10/10

Perfect experience! I was extremely well attended by all the people from SCL Rotterdam.

Strengths

The attention with the client

Improvements or suggestions

No suggestions


Franz Eicher in Victoria BC Canada

2/10


terrible, stay away as far as possible, dishonest operation, asked to cover insurance they never did but collected the premium anyway, surcharges - never supplied any vouchers, should be...

terrible, stay away as far as possible, dishonest operation, asked to cover insurance they never did but collected the premium anyway, surcharges - never supplied any vouchers, should be barred, cheers Franz Eicher CA

Strengths

dishonest

Improvements or suggestions

ys stop operating

Reply SCL Rotterdam:

Dear Mr. Eicher,
We are very sorry that you are not satisfied with our services. Please let us try again to explain the situation:
You booked a shipment with us to Montreal port. Then later...
Dear Mr. Eicher,
We are very sorry that you are not satisfied with our services. Please let us try again to explain the situation:
You booked a shipment with us to Montreal port. Then later on, you changed your mind, and you contacted the carrier yourself and you changed the destination of your shipment to Calgary.
As we explained to you, the insurance we offered you provides coverage for the leg from Rotterdam to Montreal only - this is the part that SCL Rotterdam organized as per your instruction. Unfortunately, it is impossible for our insurance agent to insure the additional leg from Montreal to Calgary, because SCL Rotterdam is not organizing this transport so neither can we guarantee its quality. We are sorry for any inconvenience, and we again would like to ask for your understanding.
We wish you all the best back in Canada and if you wish to further discuss the situation, please do not hesitate to contact us directly.
Thank you and best regards,
Team SCL


Ana P Altbart

9/10

I m thanking thé team for thé gréât service and i m looking forward to thé Near future s business
Danke
Frau Altbart

Strengths

Gréât

Improvements or suggestions

I world not expect more
Is great

Reply SCL Rotterdam:

Dear Mrs. Altbart,
Thank you very much for your kind review. It was a pleasure to ship your car again! Should you ever need our services in future again, please do not hesitate to contact...
Dear Mrs. Altbart,
Thank you very much for your kind review. It was a pleasure to ship your car again! Should you ever need our services in future again, please do not hesitate to contact us.
Thank you and best regards,
SCL Rotterdam Team


Mike

9/10

Great company, competitive rates

Strengths

Customer service

Improvements or suggestions

Limited payment methods (no credit cards) was really a pain especially when dealing with overseas bank accounts.


Dom Farrell

10/10

Great Shipping Company - Highly Recommended

Strengths

Very Professional from start to finish

Improvements or suggestions

More comms around delays would have been good


El

10/10

The best transport company, I’ve recommended you guys to everyone who has asked me how I got my bike shipped from the US

Strengths

Absolutely fantastic communication, very friendly employees. Roy and Jeoren were extremely helpful, efficient and made this whole process an absolute breeze.

Improvements or suggestions

/


Richard McKie

10/10

SCL handled transport of my car efficiently during a difficult time for the shipping industry. Excellent communication with answers when I needed them.

Strengths

Excellent communication, personable, helpful staff.

Improvements or suggestions

none


Miha Andrejasic

9/10

Services offered by Mario were great, very helpful, kind and professional!

Strengths

Quick response time with answers to all my inquiries.

Improvements or suggestions

None