The technician who came seemed competent enough with diagnosis of the problem of my old LG and advising me to buy a Siemens from your company which I did.
The delivery guys forgot to take out the transportation plugs! The machine was moving violently around during the spin cycle. I called them back and SMSed several times included a video of the violently shaking machine! The same delivery guys came over and fiddled about with the legs didn’t solve the problem and told me to buy rubber stands. The shaking continued.
Since then I called a technician in not from this company who realised the problem and took out the transportation plugs. The machine now works fine!
I am furious with the company for all the distress caused and time wasted on something that is so simple to correct.
Your technician team clearly doesn’t know their ass from their elbow.
I'm very sorry to read your complaint. Could you tell me in which city you made an appointment and who you spoke to? We work with different companies all over the Netherlands.
I'm looking forward hearing from you soon.