Reviews

8.3 / 10
211 reviews
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86% of the customers recommend this company.

Delivery speed
8.6/10
Ease of ordering
9/10
Information on the website
8.6/10
Order status updates
8.4/10
Response time
8.4/10
Customer-friendly
8.4/10
After sales
8/10

211 Reviews

Nadine

10/10

Super!

Strengths

Fast delivery

Improvements or suggestions

None, keep up the good work!


Peter Csontos

10/10

Very good site to buy bike parts over the borders!


S. Bower

6/10

The bike rack came quickly, and was a good price. After assembling the bike rack - a good two hours of labour, I found one of the bars was poorly manufactured (the wheel holder had been riveted to... The bike rack came quickly, and was a good price. After assembling the bike rack - a good two hours of labour, I found one of the bars was poorly manufactured (the wheel holder had been riveted to the wrong end). I contacted Hollandbikeshop, and all they could suggest was to return the full carrier by mail. Since a) it was a lot of work to assemble/unassemble and b) I needed to use it, I said that would not work for me. So, thus, I am unimpressed with aftersales.

Strengths

Fast service, good price, solid product (when manufactured correctly)

Improvements or suggestions

You simply must find a way to help a customer like me who have been sold a defunct product, and for the reasons stated do not want to invest man hours of labour assembling/disassembling and... You simply must find a way to help a customer like me who have been sold a defunct product, and for the reasons stated do not want to invest man hours of labour assembling/disassembling and assembling a new product. For example, you could receive the bad piece, send me a good one from another pack, and process your warranty with the bad piece and other untouched carrier....


Anonymously

10/10

Excellent

Strengths

Clear description of product and prompt delivery.

Improvements or suggestions

No suggestions.


Anonymously

10/10

Outstanding service! Super quick delivery to UK thank you

Strengths

Super quick delivery to the UK


Anonymously

10/10

Excellent

Strengths

Easy to do business with


Anonymously

6/10

It was OK .

Strengths

Fast

Improvements or suggestions

Prices always need to be competitive


Adrian Zevenbergen

4/10

Subject order number (398563), received shipping confirmation on August 1, two weeks later not yet received

Strengths

Quick email response

Improvements or suggestions

Slow delivery (in France), two weeks afternotice of shipment, the product has not been received


Anonymously

10/10

Excellent service all round

Strengths

Communication from receipt of order and despatch date was excellent

Improvements or suggestions

Maybe provide tracking information so it may be possible to find out exactly when delivery is going to be made as I was out when they tried first thing but could have been in had I known


Anonymously

10/10

Ordered panniers that arrived speedily.

Strengths

efficiency and speed of delivery

Improvements or suggestions

nothing