Reviews

Quooker

8.7 / 10
1529 reviews
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1529 Reviews

Matthew Pickering

9/10

Highly convenient and looks superb

Reply Quooker:

Thanks for your kind review !


Tim Carter

2/10

When it is working the tap is great, however if anything goes wrong the after sales service is unacceptable for a premium product. I need an engineer to come and look at the tap which has a mixer... When it is working the tap is great, however if anything goes wrong the after sales service is unacceptable for a premium product. I need an engineer to come and look at the tap which has a mixer valve problem. It is 6 weeks to get an engineer to attend our property leaving the only tap in the kitchen servicing the sink without hot water to wash up etc. No local plumbers will touch any service issues with this brand of tap leaving the only option as the Quooker agent. The after sales model needs a huge re-think here.

Reply Quooker:

We are sorry to read this and shall be in touch to bring the visit forward and we will also explain how you can still use normal hot and cold without the Quooker being turned on.


Sue Davies

10/10

Just perfect piece of kit

Reply Quooker:

Thanks for your kind review !


Chris Van Dyke

10/10

Saves time, easy to use, wouldn’t be without one now

Reply Quooker:

Thanks for your kind review !


Mr J Birrell

2/10

Boiling water is spurting and spitting everywhere. My wife and children are scared to use the boiling water. I have reported this to Quooker. They say they can send an engineer out to check it, but... Boiling water is spurting and spitting everywhere. My wife and children are scared to use the boiling water. I have reported this to Quooker. They say they can send an engineer out to check it, but if it turns out to be an issue with water pressure or any other ‘non Quooker’ issue then there will be a £150 fee. Our water pressure is above 2 bar (as required) but sometimes drops below that because of demand. Don’t really want to bring an engineer out just in case he blames the water pressure and charges us £150 on top of the £1300 we have already spent!
Read the small print and check your water pressure before you buy.

Reply Quooker:

We shall be in touch to discuss this with you further and see how we can assist.


Rob Ward

6/10

Our Quooker was plumbed into our softened cold water rather than our unsoftened hard water. A a result the boiling water from the Quooker does not taste right and we still use a separate kettle for... Our Quooker was plumbed into our softened cold water rather than our unsoftened hard water. A a result the boiling water from the Quooker does not taste right and we still use a separate kettle for hot drinks. The Quooker is good for instant hot water.

Reply Quooker:

Thank you for your review and we shall contact you to understand a little more about this as the system should not be left like that.


Michael Phillips

10/10

Simplifies life

Reply Quooker:

Thanks for your kind review !


Peter Bretherton

10/10

Revolutionised our making of cups of tea.

Reply Quooker:

Thanks for your kind review !


Bob Honour

8/10

Great reliable solution

Reply Quooker:

Thanks for your kind review !


Paul Barrow

2/10

Buyers Beware - Especially if you live in the North East of England ..
I bought a quooker tap as part of a large investment in replacing the kitchen. The literature was good but nothing was...
Buyers Beware - Especially if you live in the North East of England ..
I bought a quooker tap as part of a large investment in replacing the kitchen. The literature was good but nothing was highlighted that if you live in the North East where there is instances of hard water the whole unit needs to be replaced regularly at a cost of £320 a time.. This is the 2nd time the whole unit has been replaced since the kitchen was installed and their customer service is non existant. You can never get through to customer services, they dont reply to email's , It takes weeks for an engineer's visit, there is nothing to highlight callout charges or maintenance charges and they dont have an official customer complaints procedure.
All in all, a product simply not fit for purpose and a company that has no customer service or formal complaints procedure ..

Reply Quooker:

Paul I am sorry to read this as we do have scale management solutions in place, and they are heavily promoted so I need to try and understand this a little more and will drop you an email. Apologies... Paul I am sorry to read this as we do have scale management solutions in place, and they are heavily promoted so I need to try and understand this a little more and will drop you an email. Apologies for your upset and disappointment.