Attention to detail, René's input before, during and after job.
My only quibble would be with the packaging. The internal boxes split in transit, but that may have been the carrier and may also have been that the non-standard sized books couldn't understandably have a non-standard sized box.
It took me a while to find you because I suppose there are a large number of printers - or print farmers - offering almost identical sites to attract customers. I wonder if the word 'copy' suggests photocopying rather than printing? I ended up looking for printers in areas that I visit. When I tried Worcestershire, you appeared high on the list.