Reviews

21RUN
8.5 / 10
515 reviews
Write a review

87% of the customers recommend this company.

Information on the website
8.8/10
Speed of delivery
8.2/10
Order convenience
8.8/10
After sale
7.8/10
Customer service
8.4/10

515 Reviews

Jamie Henry Griffiths

10/10

Great website for sports wear, 100% legit cheers for the Nike Gloves

Mr. Miguel Azevedo Claro

9/10

Very good

Strengths

good information available

Improvements or tips

the email with the delivery tracking code only arrived on the day of the delivery!

Hilary A Englender

5/10

Good customer service

Kate Charters

10/10

Excellent

Erwan

9/10

Du bon travail, rapide et efficace

Improvements or tips

could be cheaper ;)

Daniel Gorrill

10/10

Excellent. Fast delivery and product as described

Strengths

Fast delivery

L Liversedge

1/10

Terrible. I ordered 2 pairs of trainers for my children which I have been waiting to arrive only to receive a refund. I have had no communication and do not understand - I need trainers for my... Terrible. I ordered 2 pairs of trainers for my children which I have been waiting to arrive only to receive a refund. I have had no communication and do not understand - I need trainers for my children and I feel very let down.

Strengths

None

Improvements or tips

Communication

Reply 21RUN:

Dear Lucy,
First of all we would like to thank you for you feedback. Four days after your review, we contacted you by e-mail to solve the issue, but we never received a reply to this.
In... Dear Lucy,
First of all we would like to thank you for you feedback. Four days after your review, we contacted you by e-mail to solve the issue, but we never received a reply to this.
In our e-mail we informed you that the order was returned to us for unknown reason and that our return department didn't notice that you had never received the shoes. Therefore they processed what they thought was a return shipment from you and the issued a full refund. Our apologies for the inconvenience!
In case you still want to make use of our offer to reship the order with a discount, please be so kind to reply to our e-mail and we happily assist you!
Best regards,
21RUN
Brigitte

Mr. Andrew Gilbert

10/10

Good price and delivery

Strengths

Great price and delivered when you said you would.

Mr. Evgeny Shepelev

10/10

Nothing to complain

Improvements or tips

Could add tracing of purchase

Adrian

8/10

Right product, great price. Cannot fault the service.

Strengths

Good price

Improvements or tips

Couldn't track the delivery

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