Reviews

Rotterdam Apartments
9.1 / 10
84 beoordelingen
Schrijf beoordeling

98% van de klanten beveelt dit bedrijf aan.

Hoe tevreden bent u over de inzet en het enthousiasme van RA?/How satisfied are you about the commitment and ethusiasm of RA?
9.2/10
Hoe tevreden bent u over de oplossingsgerichtheid van RA?/How satisfied are you about the solution orientation of RA?
9/10
Hoe tevreden bent u over het tijdig nakomen van afspraken door RA?/How satisfied are you about the timely fulfillment of agreements of RA?
9/10
Hoe tevreden bent u over de klantvriendelijkheid van RA?/How satisfied are you about the friendliness of RA?
9.2/10
Hoe tevreden bent u over de professionaliteit van RA?/How satisfied are you about the professionalism of RA?
9.2/10
Hoe tevreden bent u met de reactietijd van RA?/How satisfied are you with the response time of RA?
8.8/10
Hoe tevreden bent u over over de aanwezige kennis van RA?/How satisfied are you about the knowledge of RA?
9/10

84 Reviews

Bernard van Veen

10/10

Ik ben erg tevreden over de werkwijze van rotterdam apartments. Afgelopen december zijn mijn vrouw en ik verhuisd naar het buitenland en kwam onze woning in Rotterdam leeg te staan. 2 dagen nadat ik... Ik ben erg tevreden over de werkwijze van rotterdam apartments. Afgelopen december zijn mijn vrouw en ik verhuisd naar het buitenland en kwam onze woning in Rotterdam leeg te staan. 2 dagen nadat ik contact heb opgenomen met rotterdam apartments is Larissa langsgeweest. Dezelfde dag nog stond onze woning op de website en is ons huis nu al 7 maanden verhuurd aan erg fijne huurders!

Wat is uw leeftijd?/What's your age?

52

Wat zijn de positieve punten van de service die u heeft ontvangen van Rotterdam Apartments?/What are the positive aspects of the service you received from Rotterdam Apartments?

Het werven van geschikte huurders en er is altijd iemand aanwezig die mij te woord kan staan buiten mijn contact persoon om

Welke verbeterpunten raadt u Rotterdam Apartments aan naar aanleiding van uw ervaring?/What improvements do you recommend to Rotterdam Apartments following your experience?

geen

Sacha G

1/10
(Bewerkt)

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Wat zijn de positieve punten van de service die u heeft ontvangen van Rotterdam Apartments?/What are the positive aspects of the service you received from Rotterdam Apartments?

XXXX

Welke verbeterpunten raadt u Rotterdam Apartments aan naar aanleiding van uw ervaring?/What improvements do you recommend to Rotterdam Apartments following your experience?

XXXX

Shelley

8/10

Rotterdam Apartments were the listing agents for an apartment I am now renting in rotterdam. I am the tenant.

Wat is uw leeftijd?/What's your age?

26

Wat zijn de positieve punten van de service die u heeft ontvangen van Rotterdam Apartments?/What are the positive aspects of the service you received from Rotterdam Apartments?

Very friendly and professional. Both Melissa and Monique are reviewed above, as they were partners. I only emailed with Melissa and only met with Monique in real life.

Welke verbeterpunten raadt u Rotterdam Apartments aan naar aanleiding van uw ervaring?/What improvements do you recommend to Rotterdam Apartments following your experience?

Wish were more responsive to emails especially given arranging appointments and putting in offers is time sensitive.

Also wish the explanation of the rental contract was clearer - since... Wish were more responsive to emails especially given arranging appointments and putting in offers is time sensitive.

Also wish the explanation of the rental contract was clearer - since we have to pay a fee to rent and have no choice, it would be helpful if RA could walk us through the lease as we are expats, and not sure what is standard for Netherlands and what is something we should be more careful of.

Would like to get receipts for payments of deposits and rent.

J.P. Schoots

10/10

Incredibly efficient and fast rental company. perfect contract and payments all done within the blink of an eye. Nothing else to wish for.

Wat is uw leeftijd?/What's your age?

53

Welke verbeterpunten raadt u Rotterdam Apartments aan naar aanleiding van uw ervaring?/What improvements do you recommend to Rotterdam Apartments following your experience?

Geen

Steve Morrais

7/10

Ik verhuur sinds 2015 mijn woningen in samenwerking met Rotterdam Apartments. Altijd fijn contact met Linda en prettige huurders.

Wat is uw leeftijd?/What's your age?

46

Wat zijn de positieve punten van de service die u heeft ontvangen van Rotterdam Apartments?/What are the positive aspects of the service you received from Rotterdam Apartments?

Het gericht zoeken van huurders

Welke verbeterpunten raadt u Rotterdam Apartments aan naar aanleiding van uw ervaring?/What improvements do you recommend to Rotterdam Apartments following your experience?

-

oortwijn

7/10

Goede ervaring

Wat is uw leeftijd?/What's your age?

35

Kristian Barford

8/10

No complaints really. Once or twice had to chase up responses on certain things leading up to agreements on rent/price, but nothing out of the ordinary.

Wat is uw leeftijd?/What's your age?

39

Wat zijn de positieve punten van de service die u heeft ontvangen van Rotterdam Apartments?/What are the positive aspects of the service you received from Rotterdam Apartments?

The speed at which, once agreed on price/etc, business was conducted. Also the willingness and ability to assist an English speaker with the rudiments of the Dutch property rental system. A 'must... The speed at which, once agreed on price/etc, business was conducted. Also the willingness and ability to assist an English speaker with the rudiments of the Dutch property rental system. A 'must try' for any expats in Rotterdam when seeking rental property.

Michi

10/10

Very Well

Wat is uw leeftijd?/What's your age?

38

Wat zijn de positieve punten van de service die u heeft ontvangen van Rotterdam Apartments?/What are the positive aspects of the service you received from Rotterdam Apartments?

Professional, quick, friendly

Welke verbeterpunten raadt u Rotterdam Apartments aan naar aanleiding van uw ervaring?/What improvements do you recommend to Rotterdam Apartments following your experience?

-

Fred Scheffel

10/10

Kan alleen maar zeggen zeer goed en kundig personeel , de laatste jaren praktisch geen leegstand gehad. zij beschikken over uitgebreid netwerk in binnen en buitenland.

Wat is uw leeftijd?/What's your age?

66 jaar

Wat zijn de positieve punten van de service die u heeft ontvangen van Rotterdam Apartments?/What are the positive aspects of the service you received from Rotterdam Apartments?

Ben dik tevreden over RA, dus enkel positieve punten !!

Welke verbeterpunten raadt u Rotterdam Apartments aan naar aanleiding van uw ervaring?/What improvements do you recommend to Rotterdam Apartments following your experience?

Gewoon zo doorgaan !

Tanner Merkeley

10/10

Very Good

Wat is uw leeftijd?/What's your age?

40

Wat zijn de positieve punten van de service die u heeft ontvangen van Rotterdam Apartments?/What are the positive aspects of the service you received from Rotterdam Apartments?

Melissa was very professional and friendly, she was more precise with the contract than Nicky but I had a good experience with both Nicky and Melissa.

Welke verbeterpunten raadt u Rotterdam Apartments aan naar aanleiding van uw ervaring?/What improvements do you recommend to Rotterdam Apartments following your experience?

I just sent a review outlining this but in summary Melissa's fee was 200 euro more than the offerte and more than Nicky for the same rental price so I wonder if their was a mistake:
I just sent a review outlining this but in summary Melissa's fee was 200 euro more than the offerte and more than Nicky for the same rental price so I wonder if their was a mistake:

Your offerte in your June 02 email: “If we find a tenant, you pay 9% (excl. 21% VAT) marketing / administration fee on the total duration of the contract”
Or more simply for me = 10.89% (including VAT)
My apartments were advertised on your website as 1000Euro/month (excluding utilities estimated at 150Euro/month)

So the rent is 1000 x 12months = 12000Euro/yr @ 10.89% = 1306.8Euro broker fee

When I add everything up with Melissa for the same exact rent then it is 1502.82 Euro So almost 200 Euro more than the offerte.

(Rent & Utilities 604.93 Euro (514.2 Rent + 90.7 Utilities) + Damage 1150 Euro + RA Fee 500.94 = 2255.87 Euro total then I received on my account 252.11 so the fee was 2003.76 Euro total and minus the one time fee to RA I paid 1502.82 Euro)

2) The contract could be worded a bit more clearly and made more user friendly and the general conditions should always be attached with the contract so the owner knows what conditions the contract is referring to.

For example I made a mistake filling in my address and the rental house address as this was not very clear to me when I filled in the contract, and did not catch this until everything was printed and signed which was a bit annoying to have to change again.

Also the monthly rent payments to the owners IBAN number should be more clear and near the top of the contract with the amounts and date it needs to be transferred on so it is easy for the tenant to find and no confusion or interpretation when rent is due (I had questions about this from the tenants) my bank info is on page three embedded in the text so not very easy to see unless you read the contract very carefully.

I think it would also be nice for the tenant to see a more clear break down of the pricing: In the contract it was written 720 Rent + 430 advance compensation

Perhaps it would be more clear to have a breakdown of costs for the tenant which they asked me later about but could be more clearly written in the contract:
Rent 720 + City Taxes 140 + 10 Internet + 130 Furnishing = 1000 Euro + GWE 150Euro

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