Reviews

FloraStore
9.3 / 10
654 reviews
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96% of the customers recommend this company.

654 Reviews

Victor

10/10

Exellent service & product selection

Strengths

Ease of ordering

Elisabeth Powers

2/10

Package did not arrive

Strengths

So far, none

Improvements or suggestions

Deliver in time frame

Reply FloraStore:

Dear Elisabeth,
we are very sorry about what happend with your package.
Unfortunately you would not accept free new plants, that is why we refunded your money.
Hopefully in the future... Dear Elisabeth,
we are very sorry about what happend with your package.
Unfortunately you would not accept free new plants, that is why we refunded your money.
Hopefully in the future you will try a new order for some of our beautiful products.
We learned a lot from this transportation accident, so we can further improve our operations.
Kind regards,
Florastore

G

7/10

Fantastic

Strengths

Excellent price quality ratio, plants selection, packaging

Reply FloraStore:

Dear Gianluca, thank you for your feedback.
We are very interested- to learn from you how we can reach your full satisfaction( 5 stars)?
Happy and waiting to hear from you.
Enjoy your... Dear Gianluca, thank you for your feedback.
We are very interested- to learn from you how we can reach your full satisfaction( 5 stars)?
Happy and waiting to hear from you.
Enjoy your beautiful Oncidiums!
Florastore

Valérie

4/10

I placed an order about a week ago. The items seemed to take long to ship but it’s a busy season. After the weekend I check the DHL tracking and it says it’s been delayed. I then follow up with the... I placed an order about a week ago. The items seemed to take long to ship but it’s a busy season. After the weekend I check the DHL tracking and it says it’s been delayed. I then follow up with the support team to find out what’s happened but I don’t get a reply. Later that day I receive an email from some delivery company I don’t know and it seems they have my delivery. That afternoon the driver rings my bell but when he arrives he only has one box. I ask him, only one? And he responds saying yes only one. I sign, assuming the order was split. I later check the tracking and see that it shows two items have been delivered when I received only one. I contact support again to update them and receive a reply the following morning. They don’t seem terribly willing to help saying “they hope the delivery partner finds my parcel soon”. FloraStore is the vendor and I had to pay a lot for shipping, the least they could do is follow up with the shipping partner. My next step if no one replies is to write to my bank to get a refund for the item I did not receive.

Strengths

Packaging of the one box I did receive was secure

Improvements or suggestions

Better support when issues arise with your delivery partners. As a consumer I have no control and no influence on them. You are at least insured.

Reply FloraStore:

Dear Valérie,
I have talked to our customer service about this. We agree with you that we should take responsibility and fix the issues with our delivery partners.
You have been in contact... Dear Valérie,
I have talked to our customer service about this. We agree with you that we should take responsibility and fix the issues with our delivery partners.
You have been in contact with our customer service and it seems everything has been delivered in the meantime. Hopefully you are happy with the plants that you received.
Kind regards,
FloraStore

Kate

10/10

Great Experience! Very Happy

Strengths

Great plants (exactly as they are in the images!) and really fast delivery.

Diogo

10/10

Perfect

Strengths

Very well packaged, Fast delivery

Henning Nielsen

10/10

Quick delivery

Strengths

Quick delivery and the plants were in good condition. They were packed very good so no damage was done during shipping

Improvements or suggestions

none

Hy

10/10

Excellent

Strengths

Good customer service

Le Dung

9/10

Very satisfied

Strengths

The flower arrived exactly like it is shown on the website

Saad

7/10

Good, I lost a few flowers during transportation which was disturbing

Strengths

healthy plant

Improvements or suggestions

better packaging

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