Absolute Cheats. Do NOT sign any contract more than 1 year.
They call me to change contract from Essent, because they are so much cheaper. Only to find out they locked me into something that was no good for me. I made this clear on the phone, was assured everything was fine. 6 months later. Nope. 400 euro fine plus paying the fine of my previous energy company that I had to switch out of to be an Engie customer. What a bunch of crap.
Verbeterpunten of tips
Be honest with your customers!
Good afternoon Simon,
How unfortunate to read that your switch to ENGIE was not like you expected and that you have to pay a penalty. We would like to take a look in your account to see what happened. Please, send us an e-mail with your client details to email@example.com.
Thanks in advance!
Charnella - ENGIE Webcare