Reviews

9.2 / 10
5033 reviews
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95% of the customers recommend this company.

5033 Reviews

Annie Di

10/10

Item delivered on time, great packaging, amazing print quality, 5/5 would buy again.


Anonymously

10/10

Great selection of merchandise and phenomenal shipping experience

Improvements or suggestions

Perhaps some server upgrades would prevent the shop site from crashing in the future


Crystal

10/10

Package arrived safe and in perfect condition!


Sandy

4/10

The website did not function smoothly
I had to reload the webpage for many times to buy the products from the Pokemon series
It said the products will be dropped at 10am CET but it...
The website did not function smoothly
I had to reload the webpage for many times to buy the products from the Pokemon series
It said the products will be dropped at 10am CET but it turned out to be late

Improvements or suggestions

Increase the number of products
Upgrade the system to prevent internet congestion
Notify customers earlier via email for the time of restocking


June West

10/10

My daughter visited the museum over 6 years ago and the mug with irises broke recently. She was so upset about it because it came from The Van Gogh Museum. Her birthday is the same day as Van Gogh... My daughter visited the museum over 6 years ago and the mug with irises broke recently. She was so upset about it because it came from The Van Gogh Museum. Her birthday is the same day as Van Gogh so he has a special place in her heart. And irises is her favorite painting. I was pleased to find it on the web site. So I bought the mug. It arrived earlier then expected. No problems. My daughter was so happy to get it! I plan on ordering from your store again for her birthday March 30.


Anonymously

6/10

The website was downed 95% of the time from the Pokemon drop, and it was near impossible to order anything. I still managed to get my order through, which was a true Christmas miracle.

Improvements or suggestions

Ever heard of Queue-it software? If you expect a spike in traffic, you put a queueing system in front of your website so it doesn't crash constantly. That's what websites that sell festival or... Ever heard of Queue-it software? If you expect a spike in traffic, you put a queueing system in front of your website so it doesn't crash constantly. That's what websites that sell festival or concert tickets do. The Pokémon partnership was perhaps TOO great a success and you weren't prepared.


Anonymously

7/10

Overall I have a not so good shopping experience with the e shop. It is the first time I use the e shop to buy Pokémon collaboration products. It was hard to get in and make payment due to the... Overall I have a not so good shopping experience with the e shop. It is the first time I use the e shop to buy Pokémon collaboration products. It was hard to get in and make payment due to the traffic overlord. I hope in the future the orders should be make to demand.

Improvements or suggestions

Shipping fee is high if order small portion of items, it should be calculated through weight.


Todd Russell

9/10

Good products arrived safely. Shipping packing was very beautiful.

Improvements or suggestions

The Shipping Service used delayed the order's arrival


Anonymously

10/10

Adding a log in function to be able to purchase the Pokémon Van Gogh products was a really nice step to avoid any scalpers.


Anonymously

10/10

Good experience