We initially ran into an issue with a delivery not quite matching what was advertised and arriving later than expected, which was frustrating at a busy time for us. That said, the situation was handled very well once raised.
Lily from the customer service team was responsive, clear, and genuinely helpful throughout. She took the time to understand the impact on our side and worked with us to reach a fair and practical resolution.
While the start wasn’t ideal, the way the issue was handled made a real difference. I appreciate the support and professionalism shown, and I’d be happy to work with Verpakkingenxl again going forward.
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