They should get better at internal communication and incidence tracking. They delivered late due to a planning problem. Their contact point should get better at communicating with the teams in the field.
Kunt u dit toelichten? Waarom zou u isolatie van Nederland Isoleert wel/niet aanbevelen?
They are a seemingly "large" company and they work with all sorts of small contractors. If you require two contractors of them to work together, it can be bit of a hassle and in case of a problem you have to act as a central communication unit for them, as they are disconnected from each other. Their central phone support is not very useful in urgent matters, because most of the time they are unable to reach those teams directly, and because of that each of those small contractor companies has their own management and planning teams as well. On the other hand, since they are a large company, they have procedures and teams that review customer feedback and act on them. So even if it is a slow procedure, there is a procedure that works and allows them to correct what was wrong. Also, the results of the insulation work in the end is quite nice and complete.
Welke van de hieronder getoonde aspecten waren voor u doorslaggevend in uw keuze voor een leverancier van Nederland Isoleert? Kies max 3 antwoorden
Alles-in-1-pakket (aanschaf en installatie)
Wat viel u in positieve zin op?
They delivered what they promised, even it took them 8 days instead of 2 as they promised. They acted on customer feedback and resolved the problems as best they could. End result of the insulation they suggested and installed is great and effective. They also left the place clean and with at least damage as possible to the structure.