Ordered 10 sets of sliders. They were poorly packaged and several were broken. Also needed one size larger. Waited 7 weeks for replacements. Stored them in the box they were delivered in. When I returned them I was told that they don't run like new so they won't exchange them. Had they been delivered in the proper boxes from the manufacturer then there would have been no chance of them getting any dust on them. The man could have told me to keep them dust free in one of the many emails we exchanged but instead he makes a huge deal out of it when you return them. Considering the packaging they could have had the dust in them from the beginning. Who knows. But at Keukenlade its all the clients problem and ours alone.
Sterke punten
Yep- great at blaming the client.
Reactie Meubelinterieur.nl:
Beste Andrew,
Als eerste werd de schademelding pas gedaan 4 weken na het ontvangst van de goederen.
Ondanks dat het termijn verlopen was hebben we aangegeven dat we de geleiders willen ruilen.
5 weken nadat wij per mail aangegeven hebben de geleiders klaar te hebben liggen kom je langs om de geleiders om te ruilen.
Je komt de geleiders terugbrengen "verpakt"in een boodschappentas van de Action.
De beschadigde geleiders (3 sets) hadden we best willen vergoeden maar de overige 7 sets waren vies
en er zat gruis tussen de kogellagers.(onverkoopbaar geworden)
Vervolgens krijgen wij de schuld dat jij ze niet goed had kunnen verpakken omdat de dozen bij het leveren stuk waren. Beetje raar want je schrijft het volgende:
Hi Dick,
We have only just opened them. I don’t think it was during transport as the boxes were fine.
Its like someone had dropped a few on their ends and bent the hook end over. You have probably
received them from the supplier like this because the damage is almost identical but the boxes weren’t crushed in. Ill mail some images in a moment as I need to go to the work shop.
Cheers,
Andrew
Je had dus alle middelen om de geleiders netjes op te ruimen en ze om te ruilen in de staat dat je ze ontvangen had.
Je verhaal klopt dus niet en is het volledig terecht dat wij de geleiders niet hebben geruild.
Met vriendelijke groeten
Verkoopteam keukenlade.nl