This company has really let me down. When we visited the store, we decided to buy many of the products we liked there. We were prepared for a 1-2 month delivery time, but we didn’t know we’d experience such a long delay. The order I placed in April is currently showing a delivery date at the end of December. (There’s a very high chance of another delay.) When I spoke with customer service, they said there was nothing they could do and just brushed me off. But as a customer, such a long delivery time is unacceptable. I could somewhat accept a 2-month delivery process extending to the 4th month (due to external factors), but a 7–8-month delivery process is unacceptable.
I do not recommend this store to anyone; definitely do not be misled by their delivery times. So far, I’ve received 8 different delay emails for my 2 different products.
Reactie LUMZ:
Dear Ahmet,
We are very sorry to hear that you have had such a disappointing experience with your orders. We fully understand that repeated delays and receiving multiple updates with new delivery dates are extremely frustrating, especially when you were initially prepared for a 1–2 month delivery time.
Unfortunately, we are dependent on our suppliers for products with longer delivery times. Delays can occur during production and transport, but we understand that the delay in your case has become much longer than originally expected. That is certainly not the experience we want to offer our customers.
We are also sorry to hear that you felt brushed off by our customer service. We always try to help our customers as much as possible, even when the delay is caused by circumstances outside our control.
We sincerely apologize for the inconvenience and hope your orders can finally be delivered soon.
Kind regards,
Team LUMZ