I live in Delft, and have ordered wood two different times, to be delivered.
Verbeterpunten of tips
I think you are excellent. My only problem was the lateness of delivery (which arrived well after 12:00, when I had paid for early, 'before noon' delivery), which was difficult in my case because I had hired people to help with unloading it, and they had nothing to do? I complained about this!, and Carola kindly said that the company would refund my extra payment, which was VERY nice, and I was totally happy.